- 2 days ago
S01E04 >>> https://dai.ly/x9mry4a
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00:01Australia's biggest airline is in trouble again tonight.
00:04The Qualitus chaos continues this morning
00:06as hundreds of flights are cancelled domestically and internationally.
00:10While no comment has been made by Qualitus' CEO,
00:13spokespeople for Qualitus have said they take the consumer dissatisfaction very seriously
00:19but also cannot be responsible for factors outside their control.
00:23Still the highest rated airline in Australia...
00:26Oh, this is awkward.
00:29Okay, regarding client list, Nicole, we keep getting emails from Latabi.
00:33Okay, I wanted to talk to you about that.
00:34Do you mind if we pass on Latabi just because she was briefly...
00:36She was briefly dating your ex, Horby.
00:37Yes, who chronically gaslit me.
00:38Okay, he and therefore she is dead to us, she will never be our client.
00:40Thank you, I appreciate that.
00:41Also, now that we're in charge, we should work out a way to discard our dreg clients onto Ian
00:44now that we have Qualitus, Fritz's golden egg.
00:46You are absolutely right.
00:47We still haven't got any word from Bobby about the next board meeting.
00:49I know, but when that happens, then we're in charge.
00:51And then we're in charge now, just not like...
00:52On paper, financially or legally, absolutely.
00:54No, totally, but today we need to focus on qualities.
00:56Qualities, no.
00:57Today's qualities.
00:58Passengers on Qualitus flight, QLM156.
01:01So have you met me?
01:02Your flight has been cancelled.
01:04Yes.
01:05You must be Lisa Dove.
01:06That's me, Head of Loyalty.
01:07This is John Gamet Legal.
01:08And you are?
01:09Uh, Greta Goldman.
01:10Yes, and...
01:11This is me.
01:12I'm Nicole.
01:13I thought you said Nicole Kidman for a second there.
01:17That'd be...
01:19Your name.
01:21So, should we wait for your boss, the new Fritz?
01:24Ian Randall, is it?
01:25Oh, no.
01:26So we're actually...
01:27We're the...
01:28The ones.
01:29The boss is now.
01:30Yeah, that was an article on Talk Street about it.
01:31Yeah, so Ian's, um, irrelevant.
01:33Oh, no.
01:34Oh, my mistake.
01:35That's totally on me.
01:37I apologise.
01:38Wow.
01:39Well, this'll be fun.
01:40Have you ever been to the Captain's Lounge before?
01:42Uh, no.
01:43What's that?
01:44Think of it as Parliament House, but with better catering.
01:46It's a new day, Meredith.
01:47A new day.
01:48Morning, Ian.
01:49It's a new day, Meredith.
01:50A new day.
01:51Morning, Ian.
01:52Ian, the girls have shuffled some of the clients.
01:53That's okay, Cody.
01:54Okay?
01:55They've, they've palmed off the Hypnotists' Alliance.
01:56The last time you met Grazie or the Strange, we lost you for days.
01:57Ian.
01:58We can make it work.
01:59In fact, I welcome the excitement of the Hypnotists.
02:00Is that what we're on today?
02:01Uh, not quite.
02:02Uh, not quite.
02:03It's a new day, Meredith.
02:04It's a new day, Meredith.
02:05A new day.
02:06Morning, Ian.
02:07Ian, the girls have shuffled some of the clients.
02:08That's okay, Cody.
02:09Okay?
02:10They've, they've palmed off the Hypnotists' Alliance.
02:11The last time you met Grazie or the Strange, we lost you for days.
02:12Ian, we can make it work.
02:13In fact, I welcome the excitement of the Hypnotists.
02:14Is that what we're on today?
02:27Ooh, not quite.
02:30Mm-hmm.
02:31Yes, that's right, Bobby.
02:33Inside the Tang Dynasty horse.
02:36Oh, no, of course.
02:38Of course I will.
02:39Crumpy's chips.
02:40Mm.
02:41If I buy triple crunch chips, I deserve triple the crunch, right?
02:46Hashtag not actually triple the crunch is trendy.
02:49Crumpy's is freaked.
02:50They want to run a statement by us.
02:51This is not triple and I can prove it.
02:53Why am I on this?
02:54Where are the girls?
02:55Isn't stupid people on social media their entire wheelhouse?
02:59They're Equalities' Airlines.
03:01Oh, fuck!
03:02No!
03:03No, but what, but what about Crumpy's?
03:05No statement, Cody.
03:07If anything, we need to reel this kid in before he goes full Erin Brockovich on us.
03:11Go and get some business cards printed and get me a cockatoo just in case.
03:15Meredith!
03:16Get me Bobby!
03:17A cockatoo!
03:18It's me.
03:19Is that Bobby?
03:20Pass me the phone.
03:21Hang on a minute, Bobby.
03:22Ian's waving at me.
03:23I think he wants to have a quick chat with you.
03:24Pass me the phone.
03:25Oh, okay.
03:26I'll write it down.
03:27Ah, yep.
03:28Right?
03:29Uh-huh.
03:30Okay, I'll just let him know.
03:31Bobby's far too busy to have a chat with you today, but he wants me to pass this message
03:43on to you.
03:46Oh, okay, we'll meet for brunch tomorrow.
03:50Is that?
03:51Yep.
03:52And he's with her.
03:53So that's true.
03:54Uh-huh.
03:55And he's still alive.
03:56And that's the chair of.
03:57I know.
03:58And we're here.
03:59And we're here too.
04:00Which is good.
04:01Yeah.
04:03Welcome to the Captain's Lounge.
04:04Your pins.
04:05With those, you can come and go whenever you like.
04:07Can I get you anything?
04:08Oh, so do you have the menu?
04:09Ha, ha, ha, ha.
04:11Well there's no menu.
04:12You can just order whatever you want.
04:15Anything?
04:16Anything.
04:17Anything.
04:18Anything.
04:19Anything.
04:20Anything.
04:21Uh, do you have a Ner-Explosion brain juice?
04:26Of course.
04:27I'll have one of those too actually.
04:28Time's three.
04:29Thanks, Dante.
04:31Well I'll just have an Apricot Boba latte with a Russellberry infusion.
04:34My favorite name is.
04:37Well, no matter how you ask it, this is the one.
04:38But we're doing my best toف it.
04:40My favourite.
04:42Oh, and just some Iranian pistachios for the table.
04:45Of course.
04:49So we're across the top line,
04:51but is there anything in particular you wanted to discuss?
04:53Well, the issue is we're selling tickets to flights,
04:56but the flights keep getting cancelled.
04:58Yeah, we're across the stats.
04:5927% increase in net negative comments online in the past month.
05:02We don't think you have a real problem here.
05:04I mean, your comms team is right on message.
05:06This is a temporary problem caused by a nationwide skill shortage.
05:09Exactly right.
05:10With that one sentence, you've acknowledged the problem,
05:12but then shifted the focus to the apathy of the modern worker
05:14and the jumbled priorities of the current government.
05:16Oh, yes, it's a wonderful comms strategy when it's relevant.
05:22But the issue we have is we're not cancelling the flights.
05:29I think John is a better place to explain this.
05:35Hi, Bobby.
05:36Look, I know the girls are in charge,
05:38but they've taken Qualitus,
05:40which is like Captain's Lounge access.
05:43And the thing is,
05:44my dad actually brought Qualitus into the firm,
05:46so it was always meant to go to me.
05:49It's kind of his dying wish.
05:51So anyway, call me back.
05:53Oh, I'm on Crumpies today.
05:56It's actually quite big potato chips.
05:59So, yeah, if I don't pick up, I would call you back.
06:03Okay.
06:04Call me.
06:05Oh.
06:07Well, from a legal perspective,
06:08Qualitus Airlines doesn't sell tickets to scheduled flights.
06:11I mean, that's just the marketing.
06:13Marketing?
06:14But isn't selling tickets to flights your entire operation?
06:17Air travel's a very complicated business.
06:19If we guaranteed people we'd get them there at the exact time we said we would,
06:22we'd leave ourselves open to all sorts of risk.
06:26Like what?
06:27Well, mainly the risk of having to get people where we said we would,
06:30when we said we would.
06:31We can't have that.
06:33Fish Bombay, sir.
06:37Right.
06:38So, when I buy a ticket to a flight, what am I buying?
06:43You are buying the right to travel on one of our planes
06:45at some point in the future.
06:46But with no guarantee about when it would leave or arrive?
06:49Definitely not, no.
06:51Right, but the ticket has an arrival and departure time on it.
06:54Ah, see?
06:55No, it doesn't.
06:56People often get confused by that.
06:58See, that's not a departure time.
07:00That's an aspirational goal.
07:02Like a news resolution or a climate target.
07:10Maybe if we explain our thinking a bit here.
07:13I think that would be helpful.
07:15Yeah, we'd love to understand your thinking.
07:19Uh, are you okay, Ian?
07:22Done.
07:23Just, uh, instant messaged him.
07:25Oh, great.
07:26Oh, I got the business card you're after.
07:27Uh, did you want to chat?
07:28These kids are all the same.
07:29You just have to show them the love and attention
07:31that their fathers never gave them,
07:33and you can get them to do anything you want.
07:34How would you like to become our chief crunchologist?
07:37Regards, Crocky.
07:39Regards?
07:40Who's running their account?
07:41It's giving a sad 50-year-old divorcee energy
07:44pretending to be a fake cockatoo.
07:46Well, that's not true.
07:47I'm 48.
07:48Did you give me that cockatoo?
07:51Oh, I tried, Ian.
07:52But, um, hiring a cockatoo?
07:54Like, you need to get an animal wrangler.
07:56Well, just go and buy a cockatoo, Cody.
07:59This is our job.
08:02Are you sure you don't want to talk about Greta and Nicole
08:05snapping up Fritz's legacy clients?
08:07I mean, we could come up with a strategy.
08:09We've got a strategy, Cody.
08:10And it requires you to go out and buy me a cockatoo.
08:14A cockatoo that talks.
08:16I can handle this.
08:18I just need to instant message this kid again.
08:22Brands are trying to co-op me.
08:24But I speak the truth and all my followers know that.
08:27Here at Qualitus, we're customer first,
08:30so last year we did this wonderfully illuminative
08:32customer satisfaction survey.
08:34The feedback we received very clearly suggested
08:37that our customers really value being able to book a flight
08:40at the exact time they need to fly.
08:43That I understand. I'm following that logic.
08:45But in reality, I mean, that would mean scheduling
08:47around 1,700 more flights.
08:49Hiring 400 more staff.
08:51And 120 more planes than we currently have
08:54or have the ability to have.
08:56So you're selling tickets to flights that don't exist
08:59on planes you don't have,
09:00accrued by staff that you will never hire.
09:03Mm-hmm.
09:04We optimised for satisfaction in the ticket purchase flow.
09:08Then later we'd cancel the flight
09:10and move them onto flights we actually had scheduled.
09:12It was our way of saying,
09:13oh, look at our willingness to hypothetically
09:15have these flights scheduled.
09:17It was just a marketing thing.
09:18It's just marketing.
09:19Well, yes, we know marketing.
09:20We're quite well versed in marketing.
09:22We just usually see marketing as a way of selling
09:24or promoting something that does, in fact, exist.
09:28I think what Greta's trying to say is, um,
09:33well, some people might not be so sympathetic to the fine line
09:35that you've drawn between marketing hypotheticals
09:37and, um, fraud even.
09:39Fritz never used to think so.
09:47Fritz just loved the captain's lounge.
09:53We still have his drinks special up on the board.
09:56You know, I would say,
09:57let's have four Fritz spritzes right now,
10:00but it's too much gin for me
10:01and the spritz part is actually just carbonated vodka.
10:05Wasn't he classic?
10:07Look, Fritz knew that regulators here
10:09were always very understanding of the unique challenges
10:11that airlines faced,
10:13but the recent uptick in consumer complaints
10:16has them poised to ask more questions.
10:19But, luckily,
10:20they still think the flights were cancelled.
10:22I mean, rather than not existing in the first place.
10:24Which, again, Greta,
10:25is really just marketing distinction.
10:28Oh!
10:29Thank you, Dante.
10:30Thank you, thank you, Dante.
10:33Some...
10:34And...
10:35My boba.
10:36Mm-hmm.
10:37Yummy.
10:38And Fritz knew all of this.
10:40Oh, yeah.
10:41Oh, yeah.
10:43Fritz, Fritz, Fritz.
10:45Frozen Fritz.
10:46A petition again...
10:47Frozen Fritz.
10:48A
10:54A
10:57A
10:59A
11:05...
11:06Oh, hi, I'm here.
11:36Can you hear about the chatty bird?
11:39He's here for the bird.
11:43Nice place.
11:45Oh, well, hello there.
11:48What a cute little bird.
11:50Shut up, bitch!
11:54The 500.
11:57I know the ad said it spoke, but I didn't realise...
12:00Shut up, bitch!
12:02I just need to check with my boss about the...
12:07You know what?
12:11I'll take the bird.
12:12Yeah, thanks.
12:14So, any thoughts?
12:16Well, in the event that the regulator digs deeper...
12:20Yeah, and disagrees that this is a sort of marketing miscommunication slash befuddlement and more sort of a...
12:26Scam slash fraud will need a strategy.
12:30So what did you have in mind?
12:33Well, I think we need to address these consumer complaints.
12:36Take control.
12:37Go on the offensive.
12:39Yes, we can use our extensive media contacts to initiate a perspective adjustment on the narrative around Qualitus and these cancellations.
12:48Well, exactly.
12:50And I think we just tell the truth.
12:57And the truth is that this isn't war crimes we're talking about, is it?
13:03It's not.
13:04It's definitely not that.
13:05This is just cancelled flights.
13:09It's first world problems.
13:11Exactly.
13:15First world problems.
13:16Hmm.
13:17First world problems.
13:18That's good.
13:19Hmm.
13:28How was your brain-splosion juice?
13:29Really good.
13:30How was your boba?
13:31Life-changing.
13:32Yes, we want to run with first world problems, Adam.
13:35But, like, yes.
13:376pm is great.
13:39Thanks to my dark web followers, I can reveal that the ageing social media manager behind the cringe DM bride is this guy.
13:45called Ian Randall, who works at his dead dad's PR firm.
13:49And he's a Nepo baby.
13:50What the fuck?
13:51Posting his home address below.
13:54What?
13:55No!
13:56Tony!
13:57PR firms called Fritz and Randall.
14:00Frank Fritz died of old age a few days ago.
14:03Hey Ian, if you're watching this, why does everyone around you die of old age?
14:07Sorry for your loss, boomer.
14:09Politis initially denied allegations that it had done anything wrong, but today it said it would no longer find any allegations.
14:15Politis Airlines is facing mounting scrutiny tonight over its ticketing practices, but many in the industry are pushing back, saying it's hardly the biggest problem in the world if travellers find themselves stranded in Bali for an extra day.
14:29The airline's regulator Brian Polson says it's now on his radar and he will act swiftly and without hesitation if Politis has misled consumers.
14:38Shut up, bitch!
14:40Well girls, you've done it. First world problems is everywhere.
14:43The media around flight cancellation complaints is off the charts.
14:46Well that's great, John.
14:47You are welcome.
14:48No, no, not great, not welcome.
14:51What do you mean, John?
14:53So, slight problem girls.
14:55Doubling down on the press has put a target on our backs.
14:57Brian Polson has informed us he needs to act.
15:00Well no, the regulators only need to be seen to act, John.
15:03And our strategy was always to get ahead of a likely probe, and the press we rallied changes the nation's attitude.
15:08Oh, and it gives Brian space to drop the whole thing in a matter of weeks.
15:11We just have to wait it out.
15:14I think that ship has sailed.
15:15We need to get out in front of this and explain that what we are doing is perfectly legal.
15:19Okay, respectfully, that is a terrible idea.
15:21Respectfully, I agree.
15:22Well, we're going to go with our gut here, girls.
15:24We appreciate your attempts, but this is a very tricky business we're dealing with here.
15:27Fritz always understood that, and I'm not sure you do.
15:30Okay, sorry, but we actually managed to...
15:32What we've done is actually created it.
15:34Why don't we schedule another chat once this has been handled on our end?
15:37Possibly there's a misalignment of skill sets here that makes this ongoing part of this.
15:40It makes this ongoing partnership hard on both of us.
15:43Okay?
15:44Wait, sorry, can we just...
15:47What just happened? Should we just get...
15:48Well, what does this mean for the Captain's Lounge?
15:54No, we have to fix this, because I'm not having a single moment.
15:57I have a space to say something else.
15:59Oh, Ian, you're still here.
16:00You didn't hear anything.
16:01I mean, we didn't disturb you, did we?
16:04Um, how are you going on your work that you're working on?
16:08Yeah, great.
16:09Great?
16:10Great.
16:11Yeah, yeah, really great.
16:12You?
16:13Ah, also great?
16:14Really great. Basically great.
16:15Great.
16:18Well, here we are burning the midnight oil.
16:20Yes.
16:21Anything, uh, anything you need help on?
16:24Um...
16:25Qualitus maybe?
16:26No.
16:27No?
16:28Wouldn't think so, no.
16:29No, I can't, yeah, I can't think of anything we need.
16:33Mm-hmm.
16:34So...
16:35Did you need help with that?
16:36No, no.
16:38Okay.
16:39No.
16:40I mean, there is just one thing.
16:42What is it, Ian?
16:43Well, it's nothing really, uh, but, uh, it does seem that I have been, uh, doxed by a 14-year-old.
16:52Well, I am very impressed you know what doxed means, Ian.
16:55Doxed how, Ian?
16:56Well, the thing is, what I did is I instant messaged him as Crocky the Cockatoo.
17:01Like, DM'd him as a character.
17:02Yeah.
17:03And, uh, I offered him the title of Chief Crunchologist.
17:06So, Crumpies, why did you do that?
17:08Well, it was a classic co-option play.
17:10And then he doxed me.
17:11Yes, well, that part makes sense now.
17:13Okay, I kind of have to say this.
17:15So, Ian, um, full name, address...
17:19Everything.
17:20This kid is playing 4D chess.
17:23Do you think he might be a lot older than just pretending to be a 14-year-old?
17:26No, Ian, I think that's you doing that.
17:28Okay, this kid clearly calls for an irony-peeled response.
17:30Irony-peeled?
17:31Uh-huh.
17:32In your day, Ian, kids were just happy or sad.
17:34Now they're all nihilistic antenatalists.
17:36What?
17:37They've got a dark sense of humour, Ian.
17:39You have to drag this kid to hell.
17:40Yes, mean is funny again, Ian.
17:42These kids are exhausted by the big guy pretending to be their friend.
17:45They're way too deep in their Reddit threads about billionaires for that.
17:47What's funny to them is owning that you, you, the brand slash the big guy, suck.
17:51Own that you suck, Ian.
17:52Own that you suck.
17:53Own that I suck.
17:54Right.
17:55And what about the doxing?
17:56Oh, like Nicole's ex-boyfriend Lamar, Moonlight says a black hat hacker.
18:00He can help scrape everything from the internet.
18:01I think he's already on payroll.
18:02Yes, we can get him to help Cody download Tor.
18:04Done.
18:05Tor.
18:06Thanks.
18:07I think we have to turn around.
18:08I don't know what we have to ask.
18:09I'm going to do that.
18:10Um, also Ian, just on Qualitus.
18:11Yeah?
18:12If Qualitus was, say, threatened with a fine for running a scam operation selling flights
18:24that don't exist.
18:25What would you recommend they do about that?
18:27Well, have you found out what their pain point is?
18:30Their what?
18:31Their maximum acceptable cost basis for the fine.
18:35The first rule of these things is always find out what their pain point is.
18:39How much money did they make running the scam?
18:41Marketing.
18:42And what's an acceptable cost of doing that business?
18:46They'll have a number.
18:47Okay, but they're in real trouble with the regulators.
18:50Yeah, exactly.
18:51Brian Polson must be up their arse.
18:53So find out the price, which is the fine, makes the cost of doing that scam...
18:57Marketing.
18:58...not worth doing.
19:00And then if you can deliver a fine lower than that, everybody wins.
19:04Well, except for the schlubs who bought the tickets.
19:06Okay, well, thanks Ian.
19:09Thanks Ian.
19:10Finding out their price is not the hard part.
19:12The hard part is getting the fine down.
19:14Okay, so how do we do that?
19:16For that, I need in.
19:18What do you mean?
19:19You get to keep Qualidus as a client, but I get one of those.
19:27Captain's lounge.
19:29Lisa John, thanks for jumping back on with us.
19:32We heard John's interview.
19:33We're sorry that Brian's being so obtuse about the marketing of this matter.
19:37Well, what is it you think we should do?
19:39Well, our question is this.
19:41What is your maximum acceptable marginal cost basis for the fine?
19:53Yeah.
19:54Around 570 million.
19:57570 million dollars is the profit margin.
20:00Oh God, no.
20:01Way more than that.
20:02But if we can get out of it for 570 million, it won't hurt our margins.
20:06The cost of doing business.
20:08Okay, leave it with us.
20:09I'm sure we can get that fine down for you.
20:12Anything else?
20:13No, I think that's it.
20:15Nothing's coming to mind.
20:16Yeah, that was the one question that we had.
20:18Just that one question and that's out there now.
20:20So I reckon we can wrap it up.
20:21An answer by you guys.
20:22So wrap it up, absolutely.
20:23Well, thanks guys.
20:24We'll speak soon.
20:25Okay, well that's great, but how do we get the fine down?
20:27Do I get Captain's Lounge?
20:28We tried everything Ian.
20:29Yeah, first thing we asked, they came back with no way.
20:31It's like a big resounding no.
20:33But you still have exes?
20:35I mean...
20:36Yes.
20:37That's true.
20:38I do.
20:39Of what it is for exes?
20:41Oh, well, if that's how you want to play it, then good luck getting the fine down.
20:47Ian...
20:48Let's see how many razzleberry girl fizzes you're going to be able to order before they realise
20:52you're useless to them and they shred your exes for good.
20:56I mean, I'm sure Bobby and the board are going to be delighted when they discover that
21:00you've lost the biggest airline in the country as a client on your first week in the job.
21:05Oh, Ian, are you crying?
21:10No, I'm not crying!
21:12Ian, it looks like you're crying.
21:14I'm not!
21:15I'm not crying!
21:16Ian, I had no idea the Captain's Lounge meant this much to you.
21:19It means that much to everyone who knows about it.
21:22We don't have peerages in this country.
21:25Captain's Lounge is the closest you'll get to a knighthood!
21:31There's no menu!
21:33Okay, that was like really emotionally intense, Ian, but it gave me an idea.
21:38Nicole, this is how we get the fine down!
21:40I know what you're saying and I'm going to get Brian Paulson's number right now.
21:43I'm really glad you had the catharsis, Ian.
21:44Yeah, men expressing emotion is really good, Ian.
21:46What?
21:47Ian, Bert, the ad said it was fluent in English.
21:51Shut up, bitch!
21:52It is fluent in some English.
21:54Wait, is that?
21:55Oh, it's perfect.
21:56Oh, I see.
21:57Oh, Ian, you're going to nail this.
21:59Shut up, bitch!
22:00Shut up, bitch!
22:01Shut up, bitch!
22:02Shut up, bitch!
22:03You're a bitch!
22:04I'm low-key surprised by that.
22:13Here we go, guys.
22:14Guys, I'm here at Fritz and Randall, the most boring office I've ever seen.
22:17Oh, my God.
22:18What is this?
22:19Hi, Leo.
22:20Ian, this is Leo.
22:21Oh, Leo.
22:22Very pleased to meet you.
22:25Your YouTubes are very clear.
22:27I love your work.
22:28Coon Jay and Randall giving MPC, you're doing too much.
22:31You want to meet Crocky the Cockatoo?
22:34He's very excited to meet you.
22:36Do you or do you not admit that Triple Crunch Chips are actually not Triple the Crunch?
22:40Are you live-streaming this?
22:41You can't ask me not to live-stream.
22:43No, no, no.
22:44Live-streaming's fine by me.
22:45Here we are.
22:46Crocky!
22:47What do you think about Leo's really cool investigation?
22:50Shut up, bitch!
22:51Shut up, bitch!
22:54Wait.
22:55That's so fucking funny.
22:56Well, you just got dragged to hell, my friend.
22:59Bitch!
23:00Why is you saying this?
23:02It's a talking bird.
23:03Shut up, bitch!
23:04You're a bitch!
23:05Shut up, bitch!
23:06Shut up, bitch!
23:07Shut up, bitch!
23:08They were running a scam operation.
23:10It was just clever marketing.
23:12That's what Fritz used to say.
23:13Brian, the point is, Qualitas can't afford this.
23:15If the fine were to be more than 20, 30 mil at most, they'd have to start cutting back.
23:19Mm-hmm.
23:20Cutting back?
23:21Offshoring jobs.
23:22Cutting routes.
23:23Oh, they always threaten that.
23:24The captain's lounge would have to go, Brian.
23:26What?
23:27They wouldn't.
23:29Well, we were in a meeting just yesterday, when they mentioned how much it costs to run.
23:33Mm.
23:34I don't think they'd get rid of it entirely.
23:36I think they'd just start slashing access.
23:38Your name came up, actually.
23:40My name?
23:41Mr. Polson.
23:42It's time to go.
23:43What?
23:44No, you can't.
23:45Your flight, sir.
23:46Oh!
23:48Of course.
23:49Well, um, I'll see what I can do, girls.
24:03There's a bitch and a bitch!
24:04There's a bitch and a bitch and a bitch and a bitch and a bitch and a bitch!
24:09This is sick.
24:10There's a bitch!
24:11But it wasn't only the one in the Tang Dynasty horse.
24:16There was one in Fritz's office, and also one in the kitchen behind the television set.
24:20Is that it?
24:22Well, yes, but...
24:23Well, Meredith, I mean, if you told me that Fritz had installed tiny cameras in your office
24:27for the purpose of covertly recording our clients and God knows what else, I'd say,
24:32yeah, that's exactly right.
24:33I mean, it's totally Fritz.
24:34He was a scary freak.
24:36But this has to be a bad look for us.
24:39For Fritz and Randall.
24:40Well, we were all aware of his peeping proclivities, Meredith, and, uh, we are all complicit.
24:46We are eating complicit sushi and drinking complicit wine.
24:49I don't know a single thing about that.
24:51Fritz was a good man.
24:53You're so funny, Meredith.
24:57You cracked me up.
24:58I did not know that about you.
25:00Did you know that?
25:01Meredith, you haven't watched the footage, have you?
25:04No.
25:05Oh, fantastic.
25:06See, you haven't watched it.
25:07I haven't watched it.
25:08I mean, maybe it doesn't even exist, right?
25:10What we have here now is, uh, Frodinger's footage.
25:14You like that one, Bob?
25:16You see that?
25:19Ah, I just live for that reaction.
25:21When he smiles, it just makes me melt.
25:24Meredith, um, listen to me, okay?
25:27I need you to listen very carefully.
25:30Don't watch the footage.
25:31I need you to keep it somewhere safe, very, very safe.
25:34You know, like the inside of a Tang Dynasty horse.
25:36And, uh, leave this burden with me.
25:38Okay?
25:39Now, unfortunately, yes, the ethical thing to do is inform all of our clients
25:43that everything they said or did with Fritz and Randall, Fritz's error,
25:46is, uh, recorded on tiny cameras we possess.
25:49And how do we know she hasn't watched it?
25:55You don't.
26:00Well, now, Dodd, we won't be questioning Meredith's integrity.
26:03She's always been our most loyal employee.
26:06Oh, Meredith, before you go, I always wanted to ask,
26:09what did you see in Fritz?
26:10You know, his youth, his good looks, his love of women other than yourself?
26:14I think it's best no-one else knows about this.
26:20Oh, well, I could not agree more, Meredith.
26:22Uh, our lips are sealed if yours are.
26:24Mm. We need to lock her down, Dodd.
26:28Oh, look.
26:29Look.
26:30Oh, look.
26:31Oh, look.
26:32Good, baby.
26:33There's no need to be.
26:34Well, let's try to hang out on your phone.
26:38Oh, look.
26:39Oh, look.
26:40Oh, look.
26:41Oh, look.
26:45Oh, look.
26:46Oh, look.
26:47Oh, look.
26:48Oh.
26:49The airline regulator slapped a 25 million dollar fine on Politis where it
26:54says with serious breaches in marketing practices. Politis says it will accept
26:59the fine but blamed cancellations on higher than usual amounts of weather.
27:07Hi Bobby, Ian here, calling for my new number because I got doxxed a little bit.
27:14Anyway I just wanted to spitball with you about the captain's lounge but
27:19what happens to Fritz's membership now that he's dead like could I inherit it
27:27you know because he won't use it or I mean do you get a plus one that I could
27:34maybe use