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00:00We've got an intermittent start. Dang, it's cold out here.
00:03We've got an intermittent start on this Hellcat.
00:20Guy's name is Angel. How's that for a complex life?
00:25Hey, is this Angel?
00:26Yeah, this is Jim.
00:27Angel, this is Dave at Dave's Auto. How are you?
00:29Good, how are you?
00:30Good. I mean, the irony here, I've got to mention it, is unbelievable, dude.
00:35Your name is Angel, and you're driving a Hellcat.
00:39I know, right?
00:40I mean, did you have that in your mind before you went out and bought that car, of all the cars you bought?
00:46I did, and that's actually the first time someone has told me that.
00:50Get out of here, dude. Are you telling me I'm the first guy that's ever brought that to your attention?
00:54Yeah, I'm the first guy.
00:56Well, anyway, it's kind of ironic.
01:01But listen, let's talk about your car.
01:03So I'm going to tell you the story I think I got on it.
01:05You had the battery replaced at the dealer.
01:07The next day, car wouldn't start.
01:09The short story is you just put a starter in it, and you did the starter yourself.
01:14It wouldn't start in the parking lot for us, but we pushed it inside, and then, bam, it started.
01:19Yeah, it does that.
01:20Like, it'll start, like, a few times, like nothing, and then just, like, it will have to send me out of gas station.
01:26I just turned it off to pump gas, and then it doesn't start back up anymore.
01:30Yeah.
01:30And I know I spoke to someone else, too.
01:34While you guys have it there, there's another issue that I've kind of been chasing for quite a while now.
01:40Angel, don't give me another intermittent problem for crying out loud.
01:44This is your first time.
01:47Go easy on us, man.
01:49I know, I know.
01:50What is it?
01:51So about a year ago, I actually, that rear end that it has in now, that's a new rear end that I bought from, I think it was, I forgot the website.
02:02But that rear end is from 309 Gear, and because my other rear end was clunking and cranking, I pretty much blew the rear end.
02:09So I changed that rear end about a year ago, and just recently, I've been kind of been chasing it.
02:15When I'm at a dead stop and I'll take off, I'll hear a thump noise.
02:20Okay.
02:21But when I'm cruising and driving, the car's totally fine.
02:25So a dead stop, are you really jumping on it, or just kind of a regular takeoff?
02:29Just regular stop, just dead stop.
02:31Just like if I'm at a stoplight and I'm about to take off, I'll hear a thump.
02:34Okay.
02:35Occasionally, like two thumps.
02:36So thump, like, thump, and then it'll go away.
02:39Okay, well, if I put it up, if I get it up in the air again, I'll take a look at that for you.
02:45Okay, I appreciate that so much.
02:46All right, thank you.
02:48Bye-bye.
02:49Ah, intermittent problems.
02:53Anyway, let's go see if it's got an intermittent start.
02:56He's replaced the starter and the battery, but he says it still happens.
03:03It'd be nice if it happens right now, I'll tell you.
03:07Dang it.
03:09Now I'm going to have to test drive it.
03:11Darn.
03:13I'll be right back.
03:19A lot of car, man.
03:20If I was a young kid and had a car like this, I'd be dead.
03:23Let's talk about this.
03:33Okay, a couple of things.
03:34He brought it to us because he had the battery replaced, thinking it wouldn't start, and, you
03:40know, it was a battery.
03:41That didn't fix it.
03:42So then he goes and he buys his own starter, and he's installed it.
03:46Now, did you pull that heat shield back, Tyson?
03:48I did not.
03:49He had it that way.
03:50And have we checked connections on the starter?
03:53Yep.
03:53That's why I have my wires hooked on there for voltage drop to see if, you know, there's
03:57something.
03:58You got a wire on there now?
03:59Yeah, I got test leads on.
04:00If you look here, you can see the positive one.
04:02So you got a good ground and a power source, and then you're running your test leads.
04:06I have them going up to the top, and then I have wires to go from the trunk to the front.
04:11And you're doing that so that when it doesn't crank, is it actually getting voltage and it's
04:15the starter, or if it's not getting a voltage signal?
04:17Yeah.
04:18And you haven't been able to have that happen to you?
04:20So, you know, signal wire, haven't had any issues there.
04:24That's where, you know, do I hear a little click?
04:26Do I don't hear a click?
04:27Uh-huh.
04:28But you can't get it to...
04:30You know, the first step to repair is, what is it?
04:34Duplicate the condition.
04:35Yep.
04:35You know, when somebody tells you the car is making a clunky noise or, you know, squeaky
04:41noise or whatever it's doing, you want to be able to duplicate that.
04:45Nine times out of ten, you know, it doesn't start.
04:47It's that one out of maybe a hundred, I just probably a little more, one out of a hundred,
04:52you're like, brrm, it starts every time.
04:54So this is what you do.
04:55You do voltage drops test, and you keep testing it.
04:58The other thing the guy was saying is, is that he put a new rear end in here, or a
05:02junkyard rear end, because he blew his rear end out.
05:04But he said now he's got a clunk from a dead standstill.
05:08We're going to have to drop the exhaust and pull the driveline out and inspect it.
05:12It's this joint, I think, right here.
05:14Is it?
05:14Let me see.
05:15I can feel it, too.
05:17Okay.
05:17So he needs a driveline.
05:18See if they have an upgraded version.
05:20You can't, you're not going to hear it, but you can feel it.
05:23Clunk, clunk, clunk.
05:24So let's, let's drop it down.
05:26Let me, let me see what your test bleeds are.
05:29Let me, that's good, Tyson.
05:31Not all the way down.
05:32We tested our battery just to make sure.
05:36And it's a new battery, so we don't have a problem there.
05:39Let's get in, when's the last time you've tested it for a start?
05:42This morning.
05:42Go ahead and hook it up.
05:43Now, the only reason he's doing this is he's just.
05:53Okay, put the relay in it and let me hit the starter.
05:56Let me.
06:04Yeah, nice car.
06:06No wonder the tires are bald.
06:07You know, you might find this video boring, but this is real life.
06:13I, you know, I don't know what to tell the guy.
06:15The guy, he says it's, it's, uh, stranded him a couple of times and it just won't start.
06:20Or won't crank.
06:21Won't crank.
06:22Won't crank.
06:22What do you, what do you think, Tyson?
06:24What would be, what would be your advice at this point?
06:27Mine would be to remove that starter, make sure all the connections are clean,
06:31replace the pigtail to the signal wire, put in another starter.
06:34That way, if something happens again, you can say it's a starter problem and it's not my connections.
06:40It's not my wiring.
06:42I know, but that's a lot of money to tell a customer to spend and, and without any evidence of that.
06:48Or he just waits until I have a fault and then I know.
06:51So that's, I think, the decision that the customer has to make.
06:57So let's go, let's go let him make it.
06:59Angel, hi, it's Dave at Dave's Auto.
07:07How are you?
07:08Oh, good, how are you?
07:09I'm good.
07:09Hey, your, your car, we've started it, you know, 10 times a day.
07:14We've had it on the lift since I spoke to you a couple of days ago.
07:17Right.
07:17And it, it cranks every stinking time.
07:20No voltage drop.
07:22We've looked at your connections at the starter.
07:25Uh, you know, we've, we've actually put our test leads on this starter.
07:29We've not lost the signal.
07:31It just cranks every time.
07:33I did look at the drive, the clunk that you were asking about in the rear end.
07:37Uh-huh.
07:37And, uh, yeah, you got a driveline that's, uh, needs to be replaced.
07:41It's shot.
07:42The dealership replaced your battery.
07:45Right.
07:45And then, and then to get this starting problem fixed, you decided to replace your starter yourself.
07:51So, actually, I already had replaced my starter.
07:53And then I took it to them because, uh, yeah, I still had the same issue.
07:59Because I went to go get my emissions done.
08:00And they didn't start.
08:02So, I took it to the dealer.
08:04And then they replaced my battery because they were having the same issue.
08:08Thinking it was my battery.
08:09And then it was, it was still having the issue.
08:12And they told me that maybe I just got a faulty starter.
08:15Starter.
08:16And that's, yeah, I can't get, I can't get to the crank, the solenoid, the pigtail and really look at it without removing the starter.
08:24So, you might have, you might have a bad pigtail connection there or some corrosion or something like that.
08:28I don't know that.
08:29But, obviously, it's working now for days.
08:32Or, you could have got a bad starter.
08:34They can be intermittent like that.
08:36So, as I see it, you have two options.
08:38One of them is, don't do a dang thing.
08:41You know, just pay me for our testing.
08:44And, you know, we can place a driveline if you want.
08:47And, you know, roll the dice and see if it gives you, you know, a no crank problem again.
08:52Or, we can get a, uh, now you got this starter from, uh, who was it?
08:57I got it from AutoZone.
08:59Okay.
08:59Did you ever look to see if it was a remand starter or a, uh, a...
09:03Yeah, I looked it up and I'm pretty sure it is a remand.
09:06Remand, yeah.
09:07Here's my kind of thing.
09:09If I was just to tell you guys to just switch the starter at it, it's probably better to get an OE one.
09:15That's the other option I was going to give you is, is let's just replace the starter with a different manufacturer, an OE.
09:22And, uh, at that time, we'll, of course, check that, uh, solenoid, the pigtail connection at the starter and make sure that, you know, there's no problem with the connector or anything like that.
09:33And then if there is, we can replace the connector.
09:35You know, I wish I could tell you, oh, hey, we found it.
09:37It's a bad starter.
09:38But it's not acting up.
09:39Yeah, yeah, I understand.
09:41I know.
09:41And trust me, that car has been giving me a headache for a while now.
09:44How much would that be if I tell you guys to replace just the starter?
09:47Sure.
09:48I'll tell you what I'll do.
09:49I'll have my, I'll have, uh, Brandon put a quote together for you on an OE starter.
09:54And, uh, we'll check that connector and everything.
09:56And he'll also give you a quote on, uh, uh, that driveline.
10:00And we'll call you back here in just a little bit.
10:02Okay, yeah, for sure.
10:02Yeah, I think, uh, I think I am going to just probably go with the OE starter for now.
10:07Okay.
10:07And, uh,
10:09probably return that one or something.
10:11You got it.
10:11We'll, uh, we'll make sure you get it.
10:14Okay.
10:15Uh, Angel, good talking to you, man.
10:17You're a nice guy to work for.
10:19I wish we could tell you with the surety, hey, yeah, you got a bad starter.
10:22But you, uh, I think you understand our dilemma.
10:26Yeah, no, I get it.
10:27I get it.
10:27Just appreciate it.
10:28Thank you.
10:29Thank you, man.
10:29Have a good day.
10:31Brandon will call you soon.
10:33All right.
10:33Appreciate it.
10:33Bye-bye.
10:35All right.
10:35Well, that's it.
10:36You know, sometimes you just got to tell, you know,
10:39if you educate your customer, most customers are understanding.
10:42You know, we get the one guy that says, well, I paid you to diagnose it and you can't figure
10:46it out.
10:47Well, you know, have you ever been to a doctor's office and, uh, they run all kinds of tests
10:51and they tell you, don't really know what's wrong.
10:53So, let's just wait and see.
10:55Kind of the same thing.
10:56But at this point, we'll give him, uh, we'll give him a prescription of a, uh, a different
11:01manufactured starter.
11:02After talking to him and, uh, making the decision about it, he's going to hold off on the driveline.
11:06He's got a little clunk.
11:08Um, he let that go.
11:10And, uh, what we're going to do, we're waiting on an OE starter.
11:13Uh, it's a week out and, uh, we'll store it for him and put a starter in it.
11:17I think that's, I think that'll take care of it and we'll get rid of that remand.
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