Brooke & Jubal - Funny Prank Call - 010

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What kind of apology is this?

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00:00Hello.

00:01Hi, I'm calling from Alex's customer service.

00:04Is this Ryan?

00:05Yeah, this is Ryan.

00:07Hi, Ryan.

00:08I was notified that you left a complaint after visiting our bakery department.

00:13Yeah.

00:14Can you tell me what happened?

00:18Yeah, I came in to get a cake for my five-year-old's birthday party.

00:23Isn't that fun?

00:23Don't they grow up so fast?

00:25Oh, I bet it felt like just last week he was only four.

00:30Yeah, he was four just a week ago.

00:34Crazy.

00:35Yeah, sorry.

00:36Go on.

00:37Go on.

00:37What happened?

00:39Yeah, so I asked for the cake he wanted, which was the Oreo cake.

00:43And I didn't check before I left.

00:45And when we got home, it was just a regular chocolate cake.

00:50Wow.

00:51Yeah.

00:52So, I mean, it was fine.

00:54I'm going to have to tell you to stop.

00:55I'm so sorry to interrupt you, Ryan.

00:58I just need to know, is this an official complaint, Ben, that you got the wrong type

01:02of chocolate cake for, let's see here, $7.99?

01:09Yeah, but I don't think the price of the cake has anything to do with it.

01:13Right, right.

01:14I'm just confirming.

01:15I'm just confirming, Ryan, that this is an official complaint you're filing.

01:21Yeah, it's an official complaint.

01:23It kind of was a big deal for a five-year-old for his birthday.

01:26Great, great.

01:27And three, two, one.

01:31Sir, we are so, so deeply sorry.

01:34Your poor child was forced to eat a cake that wasn't quite the right flavor of chocolate.

01:41What is this?

01:42Especially for $7.99.

01:44I bet for that price, you thought you deserve the world.

01:48Oh, my God.

01:50What was that?

01:52That was our official apology.

01:54So, what?

01:56Your official apology comes with violin music and sarcastic tone?

02:02What is that?

02:02This may come across as surprising, but we get a lot of complaints here.

02:07Oh, yeah, yeah, I'm sure.

02:08Management wanted us to come across as more compassionate and understanding.

02:13That's the reason for the music.

02:14Ah, that's what that was, huh?

02:15Yeah, that's the music.

02:16You're right.

02:16That's the compassion.

02:18That seems to be like the opposite of compassion.

02:21It almost felt like you were making fun of me.

02:23Oh, I don't know where in the world you would get that from.

02:27Right there, in your voice.

02:28You sounded like you were talking to a child.

02:31Did I just hear, is that another complaint?

02:33Is that what that is?

02:35It's more like a suggestion.

02:36I'm just suggesting to you.

02:37Okay, hold on in three, two, one.

02:39Oh, my God.

02:40Because you know we would feel awful if what we said came across as sarcastic or insincere.

02:48Really?

02:49We believe every person with a complaint deserves respect and dignity.

02:53Wow.

02:53Hopefully you can tell from my tone.

02:55I am so very sorry for your suffering.

02:59Wow.

03:00That is...

03:00Right?

03:01That is...

03:01Did that make you feel better?

03:03No, yeah.

03:04It made me feel angry.

03:05It made you feel angry.

03:07Interesting.

03:07Yeah, this is kind of bizarre that you couldn't get a cake right for a kid's birthday party.

03:14Still stuck on that.

03:15And someone made a little complaint, and now you're being kind of a jerk about the whole thing.

03:20No, actually, in fact, I wanted to let you know that after I read your initial email,

03:25I cried at my desk for five minutes straight.

03:28Okay, all right, all right.

03:29Over what your family had to endure.

03:32All right, you've belittled me on this phone call.

03:35You're talking down to me.

03:36You're making me feel like I'm in the wrong here.

03:39Oh.

03:40I demand a refund.

03:41This is troubling.

03:43Oh, she's going to do it again.

03:46First, you came to us with a cake complaint that we ruined a five-year-old's birthday,

03:52even though everyone knows a five-year-old couldn't give a s*** about what type of cake they get.

03:57Oh, the language?

03:58Then you complained again that I came across insensitive.

04:02Listen to yourself.

04:04And now you're demanding a refund?

04:07On a purchase that costs less than a coffee at Starbucks.

04:11I don't even want the refund.

04:12I'd rather just get you fired at this point.

04:14Who are you?

04:14What's your name?

04:15My name is Brooke.

04:16Brooke.

04:16From the radio show, Brooke and Jeffrey in the Morning.

04:20Oh, my God.

04:21It's a prank phone call.

04:26Yeah, I get it now.

04:28I should have known.

04:30Hey, your wife, Jenna, set you up for a phone tap.

04:32She said that you were overly upset about the five-year-old's cake situation.

04:37It was stressful.

04:38The kid freaked out on us.

04:40Oh.

04:41Oh, there it is again.

04:42Does that mean that you're upset about what just happened?

04:46Because we feel so, so very bad here.

04:49Oh, that is too good.

04:54Oh, that is too good.

04:55Oh, that is too good.

04:56Oh, that is too good.

04:57Oh, that is too good.

04:58Oh, that is too good.

04:59Oh, that is too good.

05:00Oh, that is too good.

05:01Oh, that is too good.

05:02Oh, that is too good.

05:03Oh, that is too good.

05:04Oh, that is too good.

05:05Oh, that is too good.

Brooke & Jubal - Funny Prank Call - 010

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