Normal for airlines to charge for name errors, says Mavcom

Free Malaysia Today

Mavcom says airlines must ensure that passengers are fully aware of the fees associated with name changes on tickets.  Read More:  https://www.freemalaysiatoday.com/category/nation/2024/04/17/normal-for-airlines-to-charge-for-name-errors-says-mavcom/  Laporan Lanjut:  https://www.freemalaysiatoday.com/category/bahasa/tempatan/2024/04/17/caj-pembetulan-nama-pada-tiket-penerbangan-amalan-biasa-kata-mavcom/  Free Malaysia Today is an independent, bi-lingual news portal with a focus on Malaysian current affairs.    Subscribe to our channel - http://bit.ly/2Qo08ry   ------------------------------------------------------------------------------------------------------------------------------------------------------ Check us out at https://www.freemalaysiatoday.com Follow FMT on Facebook: https://bit.ly/49JJoo5 Follow FMT on Dailymotion: https://bit.ly/2WGITHM Follow FMT on X: https://bit.ly/48zARSW  Follow FMT on Instagram: https://bit.ly/48Cq76h Follow FMT on TikTok : https://bit.ly/3uKuQFp Follow FMT Berita on TikTok: https://bit.ly/48vpnQG  Follow FMT Telegram - https://bit.ly/42VyzMX Follow FMT LinkedIn - https://bit.ly/42YytEb Follow FMT Lifestyle on Instagram: https://bit.ly/42WrsUj Follow FMT on WhatsApp: https://bit.ly/49GMbxW  ------------------------------------------------------------------------------------------------------------------------------------------------------ Download FMT News App: Google Play – http://bit.ly/2YSuV46 App Store – https://apple.co/2HNH7gZ Huawei AppGallery - https://bit.ly/2D2OpNP  #FMTNews #ZaidIbrahim #Mavcom #MACPC

Transcript

00:00 [Music]

00:01 It is a normal practice in the aviation industry for airlines to impose fees for name changes on tickets.

00:08 This is what the Malaysian Aviation Commission had to say following criticisms by former law minister

00:14 Zayed Ibrahim, who accused the commission of failing to protect the interests of passengers.

00:19 Last week, Zayed hit out at Mavcom, citing a recent incident in which he was charged

00:24 RM50 for correcting a minor error in his name while checking in for a flight.

00:29 However, Mavcom said each airline has its own policy for name changes depending on whether

00:35 it's a minor or major change that could affect passenger information and identity.

00:40 "This is a global commercial practice aimed at ensuring smooth travel experiences,"

00:45 a Mavcom spokesman said.

00:47 The spokesman also said airlines were responsible for ensuring the accuracy of passenger details

00:52 such as names, identification, visa requirements, travel restrictions,

00:57 and other relevant information before boarding.

01:00 Meanwhile, in his post on X, Zayed also said airlines took up to 90 days for refunds

01:06 if they cancelled flights, describing this as "absolutely unfair" to passengers.

01:10 In response, the Mavcom spokesperson said that under the Malaysian Aviation Consumer Protection

01:16 Code 2016, passengers have the right to a full refund within 30 days for any unused part of

01:23 their ticket, including taxes and fees.

01:26 Natasha Bust, FMT News.

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Transcript

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