Qantas CEO Vanessa Hudson apologises to customers for data breach

ABC NEWS (Australia)

Qantas Boss Vanessa Hudson has broken from her European holiday to apologise to customers over this week's data breach. Lawyers believe the airline could face legal action over a cyber-attack affecting millions of its customers. Qantas says it is working with the government and federal police to hunt down the cyber criminals responsible.

Transcript

00:00Always happy to spruik the good news.

00:04But when a cyber attack hit, it took the Qantas boss,

00:08who was on leave in Greece, days to front the cameras.

00:12We are focused next week in making sure our customers understand the specific

00:16information that pertains to them that may have been breached.

00:20Vanessa Hudson defended call centre staff in the Philippines who were tricked by

00:24hackers into handing over access to the third party

00:28platform, which held personal details of six million customers.

00:32No, we've actually got quite significant training

00:36for our employees right across the group. Unfortunately

00:40they were able to infiltrate in this manner, but as soon as we

00:44detected it, we secured it. In this kind of circumstance where there's

00:48six million people potentially affected, it is a vehicle for a class action.

00:52While customers could be in line for compensation, lawyers say

00:56no further reform is needed.

00:58The settings in the law aren't right

01:00because companies aren't taking these risks seriously enough.

01:02The type of information

01:04stolen in the Qantas hack, like

01:06names, birthdates and even email

01:08addresses, cannot just be changed

01:10like a password or

01:12PIN number can. The advice of experts

01:14to those affected is simply

01:16to be aware of suspicious

01:18activity and

01:20not respond to unsolicited

01:22texts, calls and emails.

01:24Eby Gannon is one

01:26of those caught up in the Qantas hack.

01:28I really would have hoped that some lessons

01:30had been learned and unfortunately I

01:32was caught up in both the Optus

01:34and the Medibank data breach.

01:36It's pretty frustrating.

01:38Like many Australians, she wants

01:40corporates held to account.

01:42In this video, I think

01:44we will have been learning

01:46for our next video.

01:48If you have questions,

01:50the question is

01:52for us,

01:54and we're going to talk about

01:56how to affect이런

01:57your experience.

01:58We're going to talk about

02:00which is something we have

02:02in terms of

02:03and how to do

02:04and how to do

02:05the conditions

02:06and how to do

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