All airlines ordered to improve handling of flight delays, cancellations

Free Malaysia Today

Transport minister Loke Siew Fook also says Malaysia is fully committed to the global goal of achieving net-zero carbon emissions by 2050.   Read More: https://www.freemalaysiatoday.com/category/nation/2024/09/05/all-airlines-ordered-to-improve-handling-of-flight-delays-cancellations/    Free Malaysia Today is an independent, bi-lingual news portal with a focus on Malaysian current affairs.    Subscribe to our channel - http://bit.ly/2Qo08ry   ------------------------------------------------------------------------------------------------------------------------------------------------------ Check us out at https://www.freemalaysiatoday.com Follow FMT on Facebook: https://bit.ly/49JJoo5 Follow FMT on Dailymotion: https://bit.ly/2WGITHM Follow FMT on X: https://bit.ly/48zARSW  Follow FMT on Instagram: https://bit.ly/48Cq76h Follow FMT on TikTok : https://bit.ly/3uKuQFp Follow FMT Berita on TikTok: https://bit.ly/48vpnQG  Follow FMT Telegram - https://bit.ly/42VyzMX Follow FMT LinkedIn - https://bit.ly/42YytEb Follow FMT Lifestyle on Instagram: https://bit.ly/42WrsUj Follow FMT on WhatsApp: https://bit.ly/49GMbxW  ------------------------------------------------------------------------------------------------------------------------------------------------------ Download FMT News App: Google Play – http://bit.ly/2YSuV46 App Store – https://apple.co/2HNH7gZ Huawei AppGallery - https://bit.ly/2D2OpNP  #FMTNews #Airlines #FlightDelays

Transcript

00:00The Transport Ministry has issued a directive to all airlines to enhance their management

00:06of flight delays and cancellations.

00:09The Ministry said airlines must improve how they communicate delays and cancellations

00:13to passengers while ensuring that affected customers receive proper compensation and

00:18care.

00:19It said this must be in line with the Malaysian Aviation Consumer Protection Code 2016 and

00:24its latest amendments, which came into effect on September 1.

00:28The Ministry said this was part of the government's broader efforts to ensure a more reliable

00:33and passenger-friendly aviation sector in Malaysia.

00:37It stressed that all industry players must strictly follow international standards, such

00:41as those laid out in the International Civil Aviation Organization's guidelines.

00:46The Ministry has also instructed the Civil Aviation Authority of Malaysia to step up

00:51its safety monitoring and enforcement in the aviation sector and to carry out regular audits

00:56to ensure compliance with international standards.

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