Asiana flights delayed for third day due to problems with in-flight meals
- 6 years ago
아시아나, 뜻하지 않은 '기내식 대란' 잡음...진화 나선 모양새
A major air carrier in the nation is bombarded by complaints.
Flights have been delayed significantly, and some planes took off without meals to serve, all because of catering issues
Kim Mok-yeon has the full story.
For the third consecutive day, dozens of flights on Asiana Airlines have been delayed due to problems with the supply of in-flight meals.
The delays continue, but in the first two days the airline says nearly 70 flights were held up by more than an hour,... and more than 50 others had to depart with no meals at all.
The problem started at Asiana's suppliers.
A fire broke out at the catering service used by the airline, a company called Gate Gourmet Korea.
Asiana had only recently signed with Gate Gourmet... at the start of this year.
After the fire, to keep its meal supplies going, Asiana signed a temporary three-month contract with a small company with only 68 employees.
Asiana needs some 25,000 meals a day.
But the small company was apparently overwhelmed, having previously handled only 3,000 meals a day.
Asiana has insisted the supplier was up to the job, but had run into difficulties with logistics and transport.
Asiana's CEO has posted a public apology on the firm's website, explaining that the airline is working to normalize its in-flight meal service as soon as possible.
The carrier is currently providing a gift certificate worth up to about 45 U.S. dollars to passengers who were not able to get their meals.
Kim Mok-yeon, Arirang News.
A major air carrier in the nation is bombarded by complaints.
Flights have been delayed significantly, and some planes took off without meals to serve, all because of catering issues
Kim Mok-yeon has the full story.
For the third consecutive day, dozens of flights on Asiana Airlines have been delayed due to problems with the supply of in-flight meals.
The delays continue, but in the first two days the airline says nearly 70 flights were held up by more than an hour,... and more than 50 others had to depart with no meals at all.
The problem started at Asiana's suppliers.
A fire broke out at the catering service used by the airline, a company called Gate Gourmet Korea.
Asiana had only recently signed with Gate Gourmet... at the start of this year.
After the fire, to keep its meal supplies going, Asiana signed a temporary three-month contract with a small company with only 68 employees.
Asiana needs some 25,000 meals a day.
But the small company was apparently overwhelmed, having previously handled only 3,000 meals a day.
Asiana has insisted the supplier was up to the job, but had run into difficulties with logistics and transport.
Asiana's CEO has posted a public apology on the firm's website, explaining that the airline is working to normalize its in-flight meal service as soon as possible.
The carrier is currently providing a gift certificate worth up to about 45 U.S. dollars to passengers who were not able to get their meals.
Kim Mok-yeon, Arirang News.