Conversations Ignite Podcast presents Building Dreams in Costa Rica: pure Passion with Richard Blank
Welcome to "Conversations Ignite," where your host Robbie Ross brings you thought-provoking and entertaining interviews and stories. Dive into engaging discussions that explore diverse personalities and personal experiences, designed to ignite your curiosity and inspire your own journey.
Welcome to Conversations Ignite, where every episode sparks new perspectives. Join host Robbie Ross as he delves into the diverse world of personalities, from everyday inspirations to extraordinary journeys. Through candid interviews and personal anecdotes, Robbie explores what ignites passion, creativity and strength in individuals across different walks of life. Whether you're seeking insights or simply curious about people's experiences, let these conversations ignite your curiosity and understanding. New episodes are available each week. Tune in and let the sparks fly!
You can catch "Conversations Ignite" on all your favorite podcast platforms. Whether you're commuting, relaxing at home, or on the go, tune in to our engaging discussions and inspiring stories. Listen to us on Spotify, Apple Podcasts, Amazon Music, and more. Don't miss out on the conversations that ignite curiosity and inspire change.
In this inspiring episode, we sit down with Richard Blank, the CEO of Costa Rica’s Call Center, who shares his remarkable journey from Philadelphia to Costa Rica at the age of 27. Richard talks about how his bilingual skills opened doors across Latin America and how he built his company from the ground up, overcoming numerous challenges along the way.
We dive into his leadership philosophy, which focuses on empathy, motivation, and the power of human connection in the call center industry. Richard also discusses his unique approach to training over 10,000 bilingual telemarketers and the tools that have helped him succeed, like phonetic micro-expression reading and the famous Buffer-Boomerang Technique.
In addition to his professional expertise, Richard shares his personal passions, including his massive collection of restored American pinball machines and antique jukeboxes, and how gamification plays a key role in his company’s culture. He reflects on the importance of authenticity, following your dreams, and embracing the journey with integrity.
This episode is filled with insights on leadership, the future of AI in telemarketing, and how living authentically can bring true happiness. Tune in for a conversation that goes beyond business and explores what it means to live a fulfilling and impactful life.
https://youtu.be/MiiQN09fVbU
https://youtu.be/O1c7pLF6gVs?si=yiLPtirltkpRG2ai
https://youtu.be/RVaF2wcKJ8c
https://youtu.be/-Q070aHSu6I
https://youtu.be/nhBjqu261HI
Welcome to "Conversations Ignite," where your host Robbie Ross brings you thought-provoking and entertaining interviews and stories. Dive into engaging discussions that explore diverse personalities and personal experiences, designed to ignite your curiosity and inspire your own journey.
Welcome to Conversations Ignite, where every episode sparks new perspectives. Join host Robbie Ross as he delves into the diverse world of personalities, from everyday inspirations to extraordinary journeys. Through candid interviews and personal anecdotes, Robbie explores what ignites passion, creativity and strength in individuals across different walks of life. Whether you're seeking insights or simply curious about people's experiences, let these conversations ignite your curiosity and understanding. New episodes are available each week. Tune in and let the sparks fly!
You can catch "Conversations Ignite" on all your favorite podcast platforms. Whether you're commuting, relaxing at home, or on the go, tune in to our engaging discussions and inspiring stories. Listen to us on Spotify, Apple Podcasts, Amazon Music, and more. Don't miss out on the conversations that ignite curiosity and inspire change.
In this inspiring episode, we sit down with Richard Blank, the CEO of Costa Rica’s Call Center, who shares his remarkable journey from Philadelphia to Costa Rica at the age of 27. Richard talks about how his bilingual skills opened doors across Latin America and how he built his company from the ground up, overcoming numerous challenges along the way.
We dive into his leadership philosophy, which focuses on empathy, motivation, and the power of human connection in the call center industry. Richard also discusses his unique approach to training over 10,000 bilingual telemarketers and the tools that have helped him succeed, like phonetic micro-expression reading and the famous Buffer-Boomerang Technique.
In addition to his professional expertise, Richard shares his personal passions, including his massive collection of restored American pinball machines and antique jukeboxes, and how gamification plays a key role in his company’s culture. He reflects on the importance of authenticity, following your dreams, and embracing the journey with integrity.
This episode is filled with insights on leadership, the future of AI in telemarketing, and how living authentically can bring true happiness. Tune in for a conversation that goes beyond business and explores what it means to live a fulfilling and impactful life.
https://youtu.be/MiiQN09fVbU
https://youtu.be/O1c7pLF6gVs?si=yiLPtirltkpRG2ai
https://youtu.be/RVaF2wcKJ8c
https://youtu.be/-Q070aHSu6I
https://youtu.be/nhBjqu261HI
Category
📚
LearningTranscript
00:00But I tell you what, man, sometimes the greatest memories you have is the initial grind when you
00:05played a bar and only two people showed up as a musician. You still played it and you played
00:11your heart out. And so every account that came in, every agent that got me to grow to my 150
00:17where I am today, it was exhilarating. It was weird. It was, you're on a high, you're jumping
00:24clouds. And so you have to be not crazy nor reckless, but you have to from time to time
00:35really dip your toe in and to see if you're brave enough to slay a dragon. Because most
00:42people have the desire, but most never leave the castle. And are we the crazy ones? I don't
00:50know, maybe bold, grit, and John Wayne-ish. But in the end, it's those that are seaworthy.
00:59I mean, you've practiced for this your entire freaking life. Go out there at least once
01:03and see if you can beat Johnny and the Karate Kid. My goodness. I mean, live your life. It's
01:09like, you know, when you ever see the bully pick on the kid, but the kid had the lion's
01:13heart to fight back and even got one good shot in, even though he got beat up. The whole
01:17school respected him. You respect someone that's got heart, that's willing to die with their
01:23boots on and to go for it.