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THE APPRENTICE
  • 2 days ago

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00:00I'm looking for big bucks. I won't be working, you will be working. Lord Sugar's
00:06on the hunt for a brand new business partner. The whole point of this is to
00:12prove that we can start a business with 250,000 pounds. This is not about
00:16chance in your arm. I want a business model, a business plan. I want someone's
00:20gonna go for it. Ready to fight for his funding, 20 aspiring entrepreneurs. This
00:27place is full of sharks. You've got a noose here around your neck. I am the judge,
00:32jury and executioner. On the table, a quarter million pound investment and a 50-50
00:41partnership with Britain's toughest backer. Are you having a laugh? I'm telling you
00:46for the last bloody time, clean your act up and stop being a clown. It's a deal
00:53worth fighting for. That is horrendous. You're already speaking rubbish way. They're
00:58all covering their own backsides. 20 candidates. Well done. I'm gonna hug you. Yeah. 12 tough weeks.
01:06I'm running this task. I'm not finished talking. When I finish, when I finish, you can finish.
01:12One life-changing opportunity. You're fired. You're fired. It's too
01:17little, too late. You're fired. Previously on The Apprentice. I want you to launch your own
01:33online video channel. I think we need more props and I think we need to do more puns,
01:38like how quick can you eat a chicken. Solomon set out to make food funny and James made a meal of clowning
01:50around. I'm like the funny childish one, you know. Action. Ella Jade went for fitness. I don't care,
01:57just do it. Start John, start John, start John. But her fat daddy concept. I don't think I would share it
02:03on an overweight friends page to say, hey, look, this is you lol. Didn't work out. I'm extremely
02:09concerned. In the boardroom. 3532 views. Cyber success for Solomon. Next task, I want to be the
02:20project manager. Stephen talked himself into trouble. You're not going to be the next project
02:24manager because you're fired. Sarah's time was up. Sarah, you're fired. And Ella Jade. I promise you,
02:33I will learn from this. I promise you. I've made my decision. Okay. You're fired. Made three.
02:38Now 12 remain to fight for the chance to become Lord Sugar's business partner.
02:465.30am. Hello? Good morning. Good morning. Lord Sugar would like you to meet him at South
03:08Mims. The cars will be outside in 25 minutes. Okay. Thank you.
03:1425 minutes. South Mims? What?
03:20I'm not even going to blow dry my hair in 25 minutes.
03:25I know there's a South Mims on the M25.
03:28What is it?
03:29I'm sure it's like a service station.
03:31So how's everyone feeling about the triple firing?
03:34The 12 that are here, they're 12 pretty good people. For me, the process starts today.
03:47South Mims, well, Daniel said it was on the edge of the M25 and he thought it was a petrol station.
03:53But I've learned to believe nothing Daniel ever says.
03:56Junction 23 of the M25.
04:02We are at a service station.
04:04LAUGHTER
04:05Good morning.
04:25Good morning, Lord Sugar.
04:27Now, you must all be wondering why I brought you here.
04:31Well, coaches are money-making machines.
04:33Now, I want you to create your own coach tours.
04:37I've laid on the coaches.
04:39You need to fill them.
04:41Selling tickets to tourists in London who want a day trip outside of the capital.
04:46You need to plan the tour, negotiate entry to some top attractions,
04:51and show people a good time.
04:54The team that makes the most amount of profit in this task will win.
05:00And in the losing team, at least one of you will be fired.
05:04Now, as you know from the last task, three of your colleagues were sent on their merry way.
05:10So, to balance the teams up, Mark, move over to tenacity.
05:16So, everything clear?
05:18Yes, Lord Sugar.
05:19Off you go.
05:20Thank you, Lord Sugar.
05:21Teams have two days to cash in on coach tours.
05:30Charge more for tickets than the tour costs to run, and there's serious money to be made.
05:38Let's crack on, so I think we need to make some quick decisions.
05:41Already heading up summit, Sanjay.
05:44I've got some initial ideas I'd like to put forward.
05:47I'm very much in favour of theming our tour based around history.
05:50I think Kent, therefore, would be a good choice.
05:52And I think we can do a really good story around Henry VIII and the Canterbury Tales.
05:57On the other team...
05:58Nice to be here, guys.
06:00Lovely to be here.
06:01Cheers, Mastery.
06:02Putting himself in the driver's seat...
06:04Organising events is what I do, so I would like to be able to drive us to victory.
06:10Daniel.
06:11Well, I'd like to put myself forward as well.
06:13When I first came to the UK and Europe, I was a tour guide.
06:16I can't stress enough how well I know the events industry.
06:18It's what I do every day.
06:20I'll make sure we win this.
06:21I'll go for Dan.
06:22We should support you if you're saying that you actually know.
06:24Well, let's move on then, guys.
06:25Okay, go on.
06:27Good chess players think one move ahead.
06:29Great players, like myself, think two or three moves ahead.
06:33When it comes to the other candidates, I'm going to completely outsell them, outclass them.
06:38There's nothing you can throw at me that I can't be brilliant at.
06:42Area, Oxford, we agree on.
06:44Is that true?
06:44Yes.
06:45Okay.
06:45An English experience.
06:47We're going to take them to a very English-based castle.
06:49We're going to take them down the river.
06:51Next.
06:52It's all about margins and making as much money as possible.
06:55Pin down a price point.
06:57We are going to try and sell it for £80 to £85.
07:00Let's start higher.
07:02Higher, higher, higher.
07:03I think we need to sell this for about £100.
07:04Fair point, we can go to £99.50.
07:07Individual £99.50 per £90.
07:11Yeah, absolutely.
07:13Also setting their pricing strategy.
07:15We've got 25 seats, so we really want to maximise the selling price,
07:19so I think we should start, you know, really, really high.
07:21Sanjay's team.
07:22But at the end of the day, we want to make sure this coach is full.
07:24We've only got 25 seats.
07:25But we've only got 25 seats.
07:27What particular price are we aiming for?
07:28So I think we want to start off aiming at £60.
07:31Sanjay decided £60 to include two attractions,
07:34lunch and obviously getting back to London.
07:36Really, we're looking at more than doubling our cost price anyway,
07:39so I think we've got room for movement.
07:41Is that fine?
07:41They've got 25 seats on this coach.
07:44They have to think of margin because profit wins.
07:4810.45.
07:50The teams divide.
07:53Half hit the road to check out their chosen attractions.
07:56Welcome to Kent, the Garden of England.
08:00The rest head for London to seek out potential passengers.
08:05We've only got 25 seats to sell here, and we are going to sell out.
08:10Blenheim Palace, Oxfordshire.
08:13Oh, my God.
08:14This looks lovely.
08:16Researching tomorrow's tour, Pamela, Lauren and Mark.
08:22This is the Great Hall.
08:24Wow.
08:2513th of August, 1704, Battle of Blenheim.
08:28The palace started building in June, 1705.
08:31The long library, 183 feet long,
08:35which is the second longest room of any private home in England.
08:39Next, to maximise mark-ups,
08:41negotiate a knock-down entry price.
08:45Our standard rates for adults is £21.50 per person.
08:50We came out here hopefully learning to go a touch lower than that.
08:54If we could come up to, say, £9.50 per passenger
08:57and sort of meet you there, could we work with that potentially?
09:02It's very much lower than even our group rates, which are £14.
09:07I just don't want to be arm-wrestled by my boss when I go back.
09:12If we could look at more than 20 people.
09:15If we could do between 20 and 25, £9.50.
09:19Yeah, £9.50.
09:20Thank you very much.
09:21I very much appreciate it.
09:23You're very welcome.
09:24That was very good. Well done, Mark.
09:25That went really, really well.
09:26I think that went really, really well.
09:27I mean, we got almost a 60% discount.
09:30That's the price we wanted.
09:33Heading for their first attraction, Sanjay's team.
09:37So we're going to heave a castle first.
09:38Yeah, no negotiations, yeah.
09:40Set on bagging a bargain...
09:42No, I think we try and push our luck,
09:43and I'm thinking around 20% mark to start with.
09:47James.
09:4820% of what they're asking, yeah?
09:50So we're looking at 80% discount.
09:51I think... I think...
09:52We'll start low, can't we, yeah?
09:54It's a bit embarrassing.
09:55Embarrassing?
09:56Embarrassing that you want to bargain and you want to try and do a deal.
09:58Why is that embarrassing?
09:59Guys, come on, listen.
10:00Do you know what? I'm just going to let James leave.
10:01This is really...
10:02So if we went in there and we got the deal at 20%, yeah,
10:05for trying it, would you be embarrassed, would you?
10:08I think you'd be shaking.
10:09You'd be snapping my hand off saying, well done, James, won't you?
10:11What I'm embarrassed about is the fact that I know you're not going to get it for 20%.
10:14So you know what? You read minds now as well, yeah?
10:16Hever Castle.
10:22Home to Henry VIII's second wife, Anne Boleyn.
10:26Standard entry price, £15.50.
10:29So we were thinking about £3.10 per unit.
10:34Right, that was...
10:34Which would be 20% of the price.
10:37On the basis, we're going to buy 25 units.
10:39That would be quite a lot lower than we would normally talk about for our groups.
10:4320% is what we had in mind to start at.
10:46I mean, there's some flexibility.
10:48We do have group rates, £12.25 for the castle and gardens.
10:52It's only a minor discount, isn't it, really?
10:55Well, I do feel it offers very good value.
10:57We're talking 25 people here, you know.
10:59It's a nice little number in one go, isn't it?
11:01To be honest, that's not a huge number for us at all, so...
11:05Look, you seem pretty firm with your prices, but I'm going to try my look again.
11:12The city.
11:12We will pick you up from London, we will provide you with lunch,
11:16take you to Blendingham Palace, which is where the Winston Churchill was born.
11:20Targeting tourists with his premium price point.
11:23So if you fancy it, it's a one-off tour, £90, £90, we can do now if you fancy.
11:28Daniel.
11:30Now we have to think about it.
11:31Yeah, listen, have a great day. Cheers, thank you very much.
11:35OK, so that'd be £180.
11:3890.
11:3990?
11:4090, I thought you said it was £90.
11:42I'm sorry, I'm really sorry.
11:43OK.
11:44They thought I said 19, not 90.
11:48Big difference.
11:49What can you do? Keep going, it's fine.
11:51Oh...
11:52Next.
11:55Greenwich.
11:56Can I get a chat with you?
11:57Selling Sanjay's Kent History Tour.
12:00Hiva Castle is insane.
12:01It's got a maze, also lunch is included in the price.
12:04Bianca, Roisin and Solomon.
12:07The price at the moment for an adult is £60, for a student is £54.
12:11Quite a discount.
12:12Solomon's got a target audience that he's going for, young girls.
12:15Hey, guys, how's it going?
12:16He's really charming with them, and it seems to be working.
12:18Here's what I understand, it's called Summit Tours.
12:21I won't sit down, cos it's a bit formal.
12:22Ha-ha.
12:24Still laying siege to Hiva Castle.
12:27You know, how about £10 per person for the adults?
12:30No.
12:31James.
12:31How about children, OK?
12:35Would you potentially look at discounting as by half price for the children?
12:39I wouldn't, I'm afraid.
12:40You wouldn't even look at that?
12:43So, in regards to the price, there's no more movement.
12:45I can't keep trying and trying.
12:47There isn't, no.
12:47£12.25, that is our price, and that is our price that we offer all of our groups.
12:52OK.
12:52James is very forceful.
12:55He doesn't listen to other people much.
12:57He kind of just keeps pushing the same thing over and over again.
13:00Sometimes it's a bit like a broken record.
13:02We did get a discount, but it took a long, long time,
13:04and I don't think it needed to take that long.
13:07Deal finally done.
13:09Time to take in 400 years of history.
13:12This is Henry VIII's bedchamber.
13:14This is where the magic happens.
13:16So they say.
13:18St Paul's.
13:19At the moment, the ticket's £99.50.
13:23For Daniel's team...
13:24Would you like to get a ticket?
13:25Yes.
13:26Yeah?
13:27Yes.
13:27Finally, some sales.
13:29Do you want to come with us?
13:30Yeah.
13:31Yeah?
13:31OK, then.
13:32Come on over.
13:33Daniel and his merry man have been selling.
13:36Not that many, but they've held their price.
13:40Daniel, a master salesman, a fat zero.
13:44OK, well, thank you for your time, sir.
13:49Hi, Dan.
13:52How are you?
13:53It's Pamela here.
13:54How's the price point going down?
13:56If I only got rid of five, five at full price.
13:59It's really tough.
14:01We're going to keep as close to the pricing strategy as we can.
14:04OK, Dan, we'll talk to you later.
14:05That is horrendous.
14:08Five tickets.
14:09There's more of us than there are on this tour at the moment.
14:12He put himself on the selling team because he is the best seller.
14:17The best thing that that boy sold all day is himself to us and then nothing since.
14:21Oh, stop.
14:25Mid-afternoon.
14:27For Sanjay.
14:29Let's go.
14:30Clock ticking.
14:31Guys!
14:32Come on, Gemma.
14:33James, we're not going to get to Pantabree.
14:35How far away is that?
14:36An hour.
14:37And it shuts in an hour and a quarter.
14:38James, wait for me!
14:40Gemma, come on!
14:41Oh, wow!
14:43James!
14:45On the other team...
14:46Oh, wow!
14:47What a view to work in!
14:49While Mark takes a punt on his second attraction...
14:52So if we bring 15 to 25 passengers, it's £9.
14:54Sounds great.
14:55We'll see you tomorrow.
14:56OK.
14:57With most of their seats still to sell...
14:59Have you actually been to Berlin Palace before?
15:01Not to Berlin Palace.
15:02Sleep with English history.
15:04From Daniel, a change of tack.
15:06Did you know Churchill was born there, for example?
15:08No, I didn't.
15:09He was actually born in the toilet, sir.
15:10Target groups to shift tickets in bulk.
15:14We've been selling tickets all morning for £99.50.
15:17I'm going to go on a limb here.
15:19All in for £65.
15:21Yeah?
15:22Yeah.
15:23Oh, that is brilliant.
15:24As prices fall...
15:26I will do one for all of you.
15:28..nine passengers picked up.
15:30I'd expected Daniel to go in a little bit high with the starting price.
15:34Not sure if that was the right decision.
15:37I think he was stressing that he hadn't sold anything yet.
15:39We'll see you at 9am sharp.
15:43Come on, Gemma.
15:44Canterbury.
15:46Come on.
15:46With doors about to close at their second attraction...
15:49So sorry we were so late.
15:51..just time for Gemma to try and squeeze the price.
15:55Um, because, basically, what I had in mind in terms of, um, sort of, where our budget is at the moment,
16:00in terms of the adult price, I mean, you know, our budget was sort of around the sort of £4.38 mark.
16:06It's not... I mean, that's a big discount for us to consider.
16:09Where, you know, where would you sort of recommend normally, sort of, in terms of the, you know,
16:14what's your normal sort of discount?
16:15I think that's a lot as well.
16:16Just to note that, you know, we want to...
16:18People that come here, we want to give them an amazing experience.
16:21We're going to tell people about, you know, your business.
16:23Hopefully that'll spread the word.
16:24More people will come to generate more business from it.
16:27So just, you know, worth taking into consideration.
16:29Yeah, no, I appreciate that.
16:29How you think about these prices.
16:30So we could offer all of your passengers £6.25.
16:34I don't know how Gemma's still here, to be honest with you.
16:35We need to be harder, we need to negotiate harder.
16:38I had to step in.
16:39And that's definitely the best you can do for us.
16:41It is.
16:42It's business. You've got to be hard, you know.
16:44You don't get pushed over if not.
16:498.30pm.
16:51Oxford is one of the most beautiful cities in England.
16:54While Oxford graduate Felipe targets overseas students.
16:59I always wanted to go to Oxford. It was, like, my dream.
17:03Across town.
17:04We're going to provide entertainment on the coach with that historic learning element to it.
17:09For Sanjay's sales team.
17:11£60 per person.
17:13Last chance to fill their coach.
17:15We have nine tickets left.
17:17If nine of you want to come, we can discuss.
17:19It's like negotiation on the price point.
17:21Because being totally honest with you, you are the last group we're speaking to.
17:26So are we your final chance?
17:28There's awkward moments here.
17:32We might have to go upstairs.
17:33It's got to be a heart, isn't it?
17:35We left Bianca up to negotiate.
17:37I think she made a bit of a mistake saying that it was our last chance.
17:39It made her look a bit desperate.
17:41You got me.
17:42I don't know what to say.
17:43Could you stretch for 40?
17:44Can I stretch for 40?
17:4640 is fair.
17:47Let's do it.
17:48Nine people, £40.
17:49Yeah?
17:50Right, let's shake.
17:56Hi, guys.
17:57Guys, look.
17:58It was a tough sell.
17:59But we managed to sell all the other seats.
18:02Amazing.
18:03How much?
18:04£40 a head.
18:06Fantastic.
18:07Well done.
18:07Guys, that's really, really, really good news.
18:10I'm really pleased.
18:11Bye.
18:11Bye.
18:11Next door...
18:15Lauren, you've got a lot of homework to do
18:16in terms of getting 300 years of history into an hour.
18:20Charged with preparing tomorrow's tours...
18:23That or that.
18:26And making up merchandise to maximise takings...
18:30Lauren, Mark and Pamela.
18:32Right now I'm ironing a fecking image onto a bag,
18:35something that they should be doing,
18:36and they're not here to do it.
18:38It's...
18:38I feel like...
18:39I feel like we've PM'd this whole time
18:41task and they sat back and sold 16 tickets.
18:49Hi, Dan.
18:50How are you?
18:51Yeah, how are you doing?
18:52Erm, we are absolutely shattered.
18:57So, can you just move on and leave us know
18:59how much you sold and what you sold them for?
19:01Well, you sound extremely negative.
19:03I'm not too sure why.
19:04We've just this second walked out of a pitch.
19:0620 seats are sold, Pamela.
19:08The last four were sold at £65 a seat.
19:10OK.
19:11There's no panic.
19:12We'll make it work.
19:14Oh, my God.
19:15They just sold 20 tickets.
19:17I was happy with today,
19:19but right now all I care about
19:20is taking the negativity away
19:22caused by Pamela.
19:23I don't know what she's on,
19:24maybe some form of power trip.
19:26I'm not best pleased with Pamela.
19:286.30am.
19:37Wow, look at these guys.
19:39Today, both teams will run their tours.
19:42Let's get the outfits on
19:43and see how we look.
19:46Can anyone tie us high?
19:47First to hit the road,
19:55Daniel's team.
19:58I think Felipe looks good.
20:00Half head off to conduct their tour.
20:02We look like the crew
20:03of a really expensive airline.
20:06The rest to lay on lunch.
20:08We want to keep our budget
20:09as low as possible.
20:11Cheese pickle, cheese tomato.
20:12Very English, isn't it?
20:18Victoria coach station.
20:20Oh, wow, guys.
20:22Tenacity tours.
20:24Departure point
20:25for hundreds of coach trips each day.
20:28Welcome to Tenacity tours.
20:30It's going to be an amazing day.
20:31All aboard.
20:33I'm excited.
20:34You should be.
20:36Already running behind...
20:38Sanjay.
20:42Some of it tours.
20:44One more box.
20:46Let's have that on here.
20:47And it's on show, isn't it?
20:50Sanjay.
21:00Leaving on time, Tenacity tours.
21:04Good morning, everybody.
21:06Put your hand up if you can hear me.
21:08Put your hand up if you think I'm good looking.
21:11That's not a good start, guys.
21:13My name's Mark.
21:14Welcome to Tenacity tours.
21:15You're in for a real treat today.
21:17With only 20 paying punters,
21:20time to claw back some cash.
21:23We've got some bags available
21:24with photos of the palace on it,
21:26and we can also customise photos.
21:28We print them on for you.
21:29Who said that they would like lemonade?
21:31Yes, sign with here.
21:33I'll give you a water.
21:35OK, guys, a good first sales spurt.
21:37Just calm it down there, though,
21:39because we don't want to look desperate.
21:40Welcome on board for him to go?
21:43Board, board, sorry.
21:44Welcome on board?
21:45Board.
21:46Welcome.
21:46Oh, thank you.
21:47Welcome.
21:48Sanjay.
21:49Sanjay, nice to meet you.
21:50Sanjay, I'm King James.
21:51King James.
21:52OK, nice to have you on board.
21:53Good morning, everyone!
21:57Getting their sold-out history trip started...
21:59I'll just give you a tour of London for a second.
22:02We've got Cafe Nero on the left.
22:04King James.
22:06OK, guys, wouldn't be a coach trip
22:08without a coach song, would it?
22:09One, two, three.
22:10Three man went to Moe,
22:12went to Moe-er-meadow.
22:14One man, two man, three man,
22:16and their dog name spot
22:17went to Moe-er-meadow.
22:19Four man went to Moe,
22:20went to Moe-er-meadow.
22:22Sure, guys.
22:23Torture.
22:24Are you joining in?
22:26Five man went to Moe,
22:27went to Moe-er-meadow.
22:30One man, two man, three man, four man.
22:32Five man, and their name spot
22:33went to Moe-er-meadow.
22:35We've got our pickle.
22:37We've got mayo.
22:37We've got cucumber.
22:38Vinaigrette.
22:40We've got bread.
22:41Strawberries.
22:42Squirty cream.
22:43While the rest of Sanjay's team
22:45procure produce for packed lunches...
22:49What's going on?
22:50Strawberry down!
22:50Straight up, strawberry down!
22:51Strawberry!
22:51They're expensive.
22:54Keeping a close eye on costs
22:56for their premium punters.
22:58Ten slices, three pound odd.
23:00That's the cheapest.
23:01Super.
23:03Daniel and the girls.
23:05Bramley apple pies,
23:06that's very English.
23:07This whole thing here
23:08is four pound odd.
23:14We did it for two pound,
23:16ten pence per head.
23:17Quality, guys.
23:18Guys, if you look straight ahead,
23:22you'll see what we're about to experience.
23:24First stop for Daniel's tour team.
23:27We've got a great tour guide in Lauren.
23:29She's got so much information
23:30ready to go for you guys.
23:31Glenham Palace.
23:33This is my ta-da moment.
23:36It's currently home to the 11th June of Marlborough.
23:39If you'd like to follow me.
23:40The Battle of Glenham was in 1704.
23:43The palace was commissioned
23:44and built in 1705.
23:45The doors are actually...
23:46Well, here we are at Glenham
23:47and now it's Lauren's chance to shine.
23:50She is the tour guide.
23:52We're in the saloon room at the moment.
23:53This is depicting the Battle of Glenham.
23:56And she's now leading them
23:57on a very successful tour.
23:59She's mastered the facts.
24:01This is actually the birthplace
24:03of Sir Winston Churchill.
24:05Contrary to popular belief,
24:06he was not born in a ladies' toilet.
24:08He was actually born right here in this room.
24:11She talked without any sheets,
24:13you know, she knew historic facts.
24:15Ah, that was great.
24:16The wheels on the bus go round and round.
24:19Round and round.
24:20Round and round.
24:21The wheels on the bus go round.
24:2345 minutes behind schedule.
24:25Well, guys, thanks for bearing with us.
24:27We are actually almost here.
24:29For Sanjay's sightseers, Heber Castle.
24:33King Henry on his six wives.
24:35I'm just recovering
24:38from the coach journey from hell.
24:40You're the king.
24:43I'm Princess Anne.
24:44This was sold as a history tour.
24:46There's people of all ages
24:47interested in history.
24:49We get on the coach,
24:50and what do we get?
24:50One man went to mow
24:52and wheels on the bus.
24:54Well, I think we'd better
24:55head on over to the castle.
24:56Lead on, Gemma.
24:57It's now all about the tour.
25:01We take very good care
25:02of these gardens.
25:03These are all baths.
25:05You know, it's the little piggy over there.
25:09Again, more birds here.
25:10Lovely shapes and sizes.
25:14I actually think that's...
25:15What's that one, guys?
25:16What do you think that one is
25:17on top of that bush there?
25:19It's got to be a bird.
25:20Has it?
25:20Or a ladybird?
25:22I'm not sure.
25:25Bringing the past to life.
25:28Gemma.
25:29So, basically, this room
25:30is the inner hall.
25:32The oldest piece of furniture
25:33that's in this room
25:34is the marriage chest.
25:36If you can find that,
25:37have a look at that.
25:37That's special in this room.
25:39There is a photo of Henry VIII
25:41over there.
25:43And there's also one of Anne Boleyn,
25:45which is just here.
25:48This would have been
25:49King Henry VIII's bedroom.
25:51What's that on top
25:52of the fireplace?
25:54I don't know whether
25:54it's anything that's
25:56an original piece
25:57because I can't see it
25:58mentioned in this guidebook,
25:59but can you hold that question
26:00and we'll ask when we get down
26:01to the experts at the bottom?
26:04You're standing in
26:05Anne Boleyn's childhood bedroom.
26:07I mean, obviously,
26:08it's personal opinion,
26:08but it seems to me
26:09that Henry wanted to move on
26:11and therefore we caused
26:12a bit of controversy about Anne.
26:14Yeah, she was actually in prison
26:15before she was executed,
26:16so she had a bit of a sad,
26:18tragic ending, unfortunately.
26:19But that's Henry VIII
26:21for you, folks.
26:23Right, let's go for him.
26:27With lunchtime fast approaching...
26:30One apple and apple pie
26:32in each of those bags, please.
26:34...rationing two-pound portions
26:36for their premium passengers...
26:38Quality.
26:39...Daniel...
26:40Good going, guys.
26:41All good.
26:41They're basically getting
26:43a sandwich and a half.
26:45Doesn't look like a very...
26:47This will fill you up.
26:50Eva Castle.
26:51So, what would you like?
26:53Are you meat-eater or vegetarian?
26:56While Bianca and Roisin
26:58lay on refreshments...
27:00Hi, how are you?
27:01You want chicken?
27:01Oh, I live on the menu.
27:03...sandwiching in sales...
27:05You see that one there, look?
27:06That's a pretty cool shot.
27:07...James.
27:08Five p-eats for five reats.
27:09About 4-H and a T-shirt.
27:11We'll do ten of the keyrings.
27:12We'll treat you one in for free
27:13if you buy ten, yeah?
27:14Yeah.
27:14We'll do a T-shirt at ten.
27:16Yeah, how's that?
27:18Can I...
27:18James, I'll tell you,
27:20this group drive a hard market.
27:22Yeah, don't really.
27:23I've been through this last night.
27:25Cool, guys.
27:26Thank you very much.
27:27General sort that out.
27:27Take the picture first
27:28because we've got a roll, yeah?
27:30Ready, guys?
27:31OK, crazy!
27:32Lovely.
27:34James seemed to be going
27:35for the hard sell.
27:37I don't know if that's
27:38the kind of approach to have.
27:39on a coach tour
27:39where you're spending
27:40a lot of time with these people
27:41and building a rapport.
27:42They don't want to feel like
27:43you want their money
27:44and that's it.
27:47Blenheim Palace.
27:49As quick as we can.
27:51How are we?
27:52Hungry.
27:53Hungry?
27:54Starving.
27:55Starving?
27:55There you go.
27:57They're handmade for you as well,
27:58so I hope you enjoy them.
28:00If somebody pays £99.50 for a day out,
28:04including lunch,
28:06could they reasonably expect
28:07something slightly better than this?
28:09It's only £1.50 to add
28:11if you wanted water.
28:12I would have kind of expected lunch
28:13to include at least one beverage.
28:15Yeah, I'll try and sort something out
28:18for you guys.
28:18I think the apple's got mould on it.
28:20After a very good morning
28:22by my sub-team,
28:23Destructive Dan and his team
28:24turn up with sandwiches
28:26that could kill a brown dog.
28:27Can I tempt you with more sandwiches?
28:29Yeah?
28:30All right, then.
28:30Shout up if you want some, though, OK?
28:32I'd wish they'd leave already
28:34because the two is falling apart
28:35with them here.
28:36I'm really hoping that my guys
28:37can pull it back together.
28:40Heading for Canterbury...
28:41Guys, we've got to go, yeah?
28:43...Sanjay's coach.
28:44We're going to miss Canterbury Tales.
28:45I don't want to miss it,
28:46so let's go, it's an emergency.
28:48Yeah, well, sit down.
28:48Sit down, sit down, sit down, come on.
28:51Hi, guys, just a quick one.
28:53The toilet isn't in the best condition right now.
28:55If you want to avoid that for ten minutes,
28:57and we'll get that sorted out for you.
29:01Mid-afternoon.
29:05Hello.
29:06It's Felipe back here.
29:09Setting sail, Tenacity Tours.
29:11I'm going to give you 15 of my favourite
29:15facts about Oxford.
29:17Star attraction, Felipe.
29:19There are more pigs living in Oxfordshire
29:22than people.
29:23It's renowned for the amount of pigs
29:26that live and the people
29:28that dedicate their life to agriculture.
29:34Kent itself is actually known
29:37as the Garden of England.
29:40Back in the olden times,
29:41that's kind of what Kent looks like.
29:43It's sort of most similar
29:46as we have today
29:47as it was back then.
29:53Canterbury.
29:55Is that everybody, yeah?
29:55Lovely.
29:56Let's go.
29:56If we can just walk along and follow me,
29:58that'd be great.
29:58I'll be like the Pied Piper.
30:01With doors to their second attraction
30:03shutting at 5pm...
30:04Where are we?
30:07Where are we?
30:07So just give me one second.
30:10For Sanjay's pilgrims,
30:12no progress.
30:13Oh, my God.
30:16We'll just stop here a second.
30:18Where are we?
30:19No idea.
30:20It's not Sanjay.
30:23Sanjay, do I have to ring them quickly, mate?
30:24It's two minutes to ring them.
30:26Yeah.
30:26And just tell them where we are
30:27and then just to get some directions
30:30because they're shut in three minutes.
30:32Hi, Saris.
30:33We're just getting a bit lost.
30:34We're just walking down St George's Street.
30:36We're just going past Poundland
30:37on St George's Street.
30:38No, welcome.
30:40Welcome.
30:41Welcome to the Canterbury Tales.
30:44Come on, guys.
30:44We haven't got long.
30:46Come on.
30:47Good stuff.
30:48Come on, too.
30:48It never seems to disappoint
30:49that Summit taught us, do we?
30:50So, let's go.
30:52Follow me.
30:55Still drifting.
30:57But at the same time,
30:58they can also apply
31:00to receive an MA.
31:01Felipe.
31:02So, if you know anybody
31:04that has a study in Oxford
31:05and has an MA
31:06but have not done a master's degree,
31:09you will find
31:10that they have an LLM
31:11and an MA.
31:15Well, does anybody
31:16have any questions,
31:17any facts
31:17that you would like me
31:18to go through again?
31:20No?
31:23Welcome, welcome,
31:24everyone, my friends.
31:26Welcome to the 14th century.
31:285.30.
31:30So, follow me on our pilgrimage.
31:34Woo!
31:35Woo!
31:36With their passengers mid-tour.
31:39We're going to be late
31:40for Victoria Coat Station.
31:41We're going to miss our slot.
31:42We're going to have to go.
31:44For James and Sanjay.
31:46We've got no choice, have we?
31:49London calling.
31:49Who's breaking it, me or you?
31:53Where are they?
31:54Guys.
31:56Guys, we...
31:58We're so sorry.
32:00We've got to go.
32:01We have to, we have to now leave,
32:02I'm afraid.
32:04So, we have to...
32:0590% done, you know, and...
32:08But we're going to have to head
32:09through Canterbury
32:10and back to the coach.
32:11OK, guys?
32:12I hope you appreciate your understanding.
32:13I wouldn't say that at this minute
32:16I'm confident we've delivered
32:17customer satisfaction.
32:19I think there's still a lot of work
32:20to do on the journey home
32:21to make sure that we have customers
32:22that are happy
32:23when they finish their day.
32:25You had a nice time, guys?
32:26We'll have a little sing-song
32:27on the way home.
32:307.30.
32:33London.
32:36Welcome back to Victoria Station.
32:38We're spot on time.
32:39Lovely to meet you.
32:40I hope you had a lovely time.
32:41Am I happy with how the task was handled?
32:44No.
32:45It's been an absolute pleasure, sir.
32:47Do I think we have a good chance
32:48in winning?
32:49Yes.
32:50There's a handful of us
32:51that did work particularly well.
32:53Hopefully, fingers crossed,
32:54and with a bit of luck,
32:55we've got this task in the bag.
32:57All clear, all clear.
33:01Still 45 minutes from home...
33:03We've got some bits and bobs
33:04that we're going to auction off.
33:06..a final sales push.
33:08Lot number one.
33:1024 packets.
33:11Of crisps.
33:13Sold!
33:13Sold!
33:14Sold for six.
33:15Come on, that's six pack.
33:1620 cans of premium lemonade.
33:18He's on ice waiting for you.
33:21Sold to Mark at three pounds.
33:22Four pounds.
33:23Was that your sell for four pounds?
33:25Going once, going twice.
33:27Sold for two pounds.
33:28Woo!
33:31Our contributions have been major here.
33:33You know, we sold all the seats,
33:35made all the lunches.
33:37I think we worked our socks off this task.
33:39My main concerns were the tickets.
33:41I sold mine at high prices.
33:43Bianca, unfortunately, sold a lot lower.
33:45The extras won't make up for that.
33:47If the other team sold high,
33:49we're absolutely screwed.
33:51Tonight, ticket sales will be totted up.
33:54We do have a little hat here.
33:55We're going to ask for some cheeky tips
33:57as we've worked our balls off today.
33:59Enjoy that.
33:59Additional revenue added.
34:01Tomorrow, a day trip to the boardroom.
34:25You can go through to the boardroom now.
34:26Good morning.
34:49Good morning, sir.
34:50Well, an interesting task.
34:57I guess the people on the tours
34:58were looking for the complete package,
35:02which is exactly what I'm looking for here amongst you, yeah?
35:06Now, Team Summit,
35:08I understand that, Sanjay, you became project manager,
35:10is that right?
35:11Yes, that's right.
35:11OK, so tell me how you set about it, then.
35:14So I put forward the session of Kent.
35:15I felt that we could do a good historical theme.
35:18So myself, James, and Gemma went off to look at the venues.
35:20With the sole purpose of negotiating entrance prices.
35:23Absolutely.
35:24Is that right?
35:24I did the first one, which was Eva Castle.
35:27The woman was slightly shocked
35:29at the attitude towards the price.
35:31I think I was...
35:34The idea was a load of sugar
35:34to, you know, try and drive a hard bargain,
35:37get it for as cheap as possible.
35:38That's what negotiating's about.
35:40So I'm in there at 80%.
35:41I thought it'd gone in a little bit too...
35:43Yeah, but you said you were embarrassed,
35:46which I thought was a silly comment.
35:48Business is about getting something as cheap as possible.
35:49She laughed, James. She laughed at you
35:50because it was a little bit silly.
35:52Come on, you've got to be sensible, you know.
35:54If something's £100, you can't offer them a quid.
35:56Well, we'll move off of this bit
35:58and then we'll go on to the other side, the selling side.
36:00How did you set your stall out for selling the tickets?
36:04So I put forward the pricing strategy.
36:06You did?
36:07So we discussed initial pricing strategy
36:09of how much we would sell the adult tickets for.
36:11We looked at £60 being a reasonable price.
36:14Right.
36:15And your coach had a capacity of 25 people, I think.
36:18Yes.
36:19Did you sell out?
36:20Yeah.
36:21OK.
36:21Tell me about the actual tours then.
36:24Who did what?
36:25So on the coaches,
36:26myself and James primarily did the talking on the coaches.
36:29I did quite a lot of sort of high-energy cheering
36:32to get everyone in the mood for the day.
36:33I was designated to seeing the wheels on the bus go round and round
36:36and one man went to Moe.
36:40One of them said,
36:41Shat your gob, didn't I, from what I heard?
36:43No?
36:44I don't know.
36:44I didn't hear that low sugar.
36:47When we sold the tickets to the groups that we sold to,
36:49we really promised something that was going to be of good quality
36:52and not a children's kind of trip.
36:55Right.
36:55OK.
36:55So anyway, let's talk about the merchandise.
36:58I went round, I think I sold nearly everything,
37:00but I was the only person selling.
37:02No, you did.
37:02On everything.
37:03You were like a bull in a china shop.
37:04I think the truth is,
37:06there's a difference in approach to sales
37:08that James has to some of the others.
37:10Well, I mean, in the past,
37:12we've had this kind of fire sale attitude.
37:14If I hadn't sold anything, we would have sold nothing.
37:16We'd have gone home with all that money,
37:17sat in that stock again.
37:18It's the same like Groundhog Day.
37:20The last time, if we wouldn't have done this
37:22and I wouldn't have done that, we would have sold nothing.
37:23It's a different scenario today.
37:25You guys tell the...
37:25Tell us, Sugar, what you guys sold.
37:27Well, we sold out the...
37:28We sold out the bus.
37:29Yeah, the bus.
37:29And you sold 50%...
37:31Hold on.
37:32You sold nine tickets at £40.
37:34£20 under the retail price.
37:36All right.
37:38Tenacity.
37:39I understand, Daniel, you were the PM?
37:42Yeah.
37:42Daniel said, look, I run events,
37:44I do this every single day,
37:46and everyone was like, well, you can't disagree with that.
37:48That's true.
37:49He promised to lead you to victory.
37:51That was great.
37:51That was the confidence.
37:52I wanted to show Lord Sugar.
37:53I wanted to put it on the life.
37:54OK.
37:56Oxford.
37:56English experience.
37:58So, let's go with the team that went, first of all,
38:01to look at the location.
38:02Blenheim Palace.
38:03Well, the Australian charm came in quite handy.
38:05She did agree to a 60% discount.
38:08That sounds a good deal.
38:10And now flipping over to the selling team,
38:13tell me what you did there about your pricing.
38:15To buy one ticket, we offered it for £99.50.
38:19If they were to do a couple,
38:21we would lower the price to £90 a ticket.
38:23Of course, prices came crashing down.
38:26Yeah, they did, yeah.
38:27I understand you never sold your coach out.
38:30We did, and we only sold 20 tickets, Lord Sugar.
38:32Lord Sugar, I sold one for £99.50,
38:35and two for £90 a head.
38:37Yeah, I sold five.
38:38Philippe sold four at £90 a head.
38:40Then you sold none?
38:41No.
38:42No, Lord Sugar.
38:43I didn't sell any of that public.
38:45Did you tell me he was a good salesman?
38:47Yes, Lord Sugar.
38:47This is the reason you're on the sales team.
38:48I've proved that I have been a good salesman in the past.
38:50I actually closed two of the pitches
38:53for the next two pitches that we attended.
38:55The pitches was a group effort, to be completely honest.
38:58Nobody really closed anything.
39:00It were the three of us.
39:00Yeah, that sale was based on the three of us doing a good pitch.
39:04I'll support it.
39:05It was a joint effort.
39:07Absolutely, yeah.
39:07And then Daniel's contribution at the end.
39:10Daniel will come with the price.
39:11The numbers, that's my opinion.
39:12That was the sales part of the pitch.
39:14I think that we could have potentially made the group tick a price,
39:17be closer to the original tick a price.
39:19Well, let me tell you, when you came in at 65,
39:21they bit your hand off.
39:22And in fact, I spoke to them afterwards,
39:24they would have paid more.
39:25Nick's right, they did bite our hand off.
39:26110% but we were actually going in there higher than that.
39:30Let us speak, let us speak.
39:30You didn't try to go any higher.
39:32So, all right, let's start from another angle.
39:34What did you do right?
39:35Yeah, Lord Sugar.
39:36The problem with Daniel is he put himself forward
39:37as project manager over Mark
39:39because he was an events manager
39:41and that's what he was passionate about.
39:43But unfortunately, he didn't actually either organise
39:45nor run the event.
39:47You know what?
39:48It don't sound like a very coordinated team.
39:51It really was.
39:52I think it's like the analogy in football
39:54when the manager loses the dressing room.
39:55I think it was Daniel and us.
39:58You felt you lost the dressing room?
39:59Absolutely not, Lord Sugar.
40:00As an events...
40:01No, no, Katie, there's no point talking over me.
40:04No idea.
40:04Blenheim Palace was huge.
40:06Do you know what?
40:07It was absolutely huge.
40:07I'm not getting sucked into this.
40:08I'm not going to start the arguments here.
40:10You're not getting sucked into it.
40:11Well, you might be
40:12because you were the project manager.
40:14I was completely...
40:15I mean, I've got five people here
40:17that are not agreeing with one word
40:19that's coming out of your mouth.
40:20Sometimes it's very easy to jump upon
40:22an argument that looks like
40:23it's my fault, Lord Sugar.
40:24I would probably do the same thing
40:26to save my own skin.
40:27Listen, Daniel, flannel is for the bathroom.
40:30Right.
40:30Not the boardroom.
40:31Now, what I'd like to do
40:33is get some numbers
40:34and see what did happen on the day.
40:41Karen, would you tell me
40:43what Summit did
40:44in the way of sales and profit?
40:46Well, Summit had 25 people on their coach
40:49and their total sales
40:51that included the tickets,
40:52the merchandise and snacks
40:53and other bits and pieces,
40:54£1,395.71.
40:57They spent £582.00 and a penny,
41:02making them profit on the day
41:05£813.70.
41:08Right, OK.
41:11Nick, something for tenacity, please.
41:14Tenacity, only 20 sales,
41:15but generated £1,531.61,
41:20spent £4,93.62,
41:23profit of £1,037.99.
41:27Well done, Team Tenacity.
41:30You won.
41:31I noticed people patting Mark
41:33on the shoulder there,
41:34not you, Daniel.
41:35Yeah, Pamela did.
41:36Law trigger.
41:37It wasn't just me, Dan.
41:39OK?
41:40I think that we won this task
41:42based on us in this corner here,
41:44to be honest.
41:45I don't know a single thing.
41:46You know what?
41:47OK.
41:48Some of the feedback
41:49from some of the people
41:50said the tour was very good.
41:51Anyway, you've hit the heights
41:53with a win,
41:54so for your treat,
41:56I'm sending you off
41:57to climb the UK's
41:58tallest sculpture
42:00and that's the Orbit
42:02in London's Olympic Park.
42:04Once you're on top,
42:05you're going to abseil
42:06377 feet down to the ground.
42:09So good luck
42:10and I'll see you on the next task.
42:13Thank you, O'Shea.
42:13Well, a bit of a mess, really.
42:34I'll see you back here shortly.
42:43What I'd be really interested
42:55to hear is who sold what
42:56and for how much.
42:57At the final pitch,
42:58we had nine seats remaining.
43:00We got them up to £40
43:01and that's when negotiation ended.
43:03Ultimately,
43:03I hold Bianca responsible
43:04for the fact that the tickets
43:06were sold underneath
43:07the target price.
43:08Do you all think that £40
43:09was the absolute maximum
43:10you could have got?
43:11They knew they were
43:12the last pitch of the day.
43:14We got the highest we could
43:15at that last venue.
43:17It's unfair.
43:17Sanjay is trying to leverage
43:18blame on myself.
43:20I think it's unacceptable.
43:22I think the merchandising
43:23could be an issue.
43:24Obviously, James had a very
43:25strong technique
43:25which I didn't agree with.
43:26I was the only one selling, Kay.
43:28You were sat around talking
43:29with a clipboard,
43:29things like that.
43:30That was it.
43:31Let me finish, right?
43:32If Sanjay's got any sense,
43:33he should bring in Bianca
43:35for the sales part of things
43:36and Gemma
43:37for a very little contribution.
43:39You guys should have helped
43:40as well and you didn't.
43:41It's higher than I thought.
43:47It's higher than it looked.
43:49Well done, Mom.
43:51Che, che, che, che.
43:53Woo!
43:53I can actually feel
43:55the signal coming.
43:57Oh, my God.
43:58Oh!
43:59Oh!
44:01Oh!
44:03How is this a fucking treat?
44:06Well done, man.
44:07Woo!
44:08At the end of the day,
44:09look, we were hard on you
44:10but it was better to be honest.
44:12It can be a lesson learned.
44:13To be honest, mate,
44:14I'd rather win ugly
44:15than lose being liked.
44:17That's the truth.
44:17Yes, Lord Trigger.
44:23Can you send the candidates in, please?
44:26Yes, Lord Trigger.
44:27You can go through to the boardroom now.
44:42Well, Senjay, you were the project manager.
45:01Where is your brains, really?
45:03This is supposed to be a high-class tour
45:05to show people about English history
45:09when you're singing nursery rhymes to them.
45:11I don't get it.
45:13I think I completely take your point, Lord Trigger.
45:15In hindsight, that was a poor decision
45:17to allow that to happen.
45:19When people shouted out,
45:20this is torture,
45:21did you think you should stop?
45:23Well, I think we did stop then, didn't we?
45:24Uh, no.
45:26I'm supposed to be going into business
45:28with one of you
45:29and my people would say to me,
45:30you've got a fellow here
45:31who sings bloody nursery rhymes.
45:33I've got to tell you,
45:34if Anne Boleyn's neck had been as thick as you,
45:37she might still be alive.
45:39Yes.
45:40When are you going to stop?
45:41That's my point.
45:42Look, Sugar,
45:42I want to show you that I'm serious
45:43and I think my time will come
45:45and I'll show you that.
45:45I don't take flack.
45:47I've put my point across.
45:47I've got a pair of balls
45:48and I'm prepared to do that.
45:50I think there's a lot of cowards
45:50in this process, though, Sugar.
45:51The only thing going for you here
45:53is that you seem to have sold
45:54all the merchandise.
45:55You sell.
45:57Now, it brings me on to,
45:58where did we get this £60 price?
46:00Where did this come plucking out of midair from?
46:03Sanjay, youngest bank manager
46:05that's ever been employed
46:07in a company of over 100,000 people.
46:10Where did you get £60 from?
46:11Because £60 times £25,
46:14if you could sell £25,
46:15don't come to much money.
46:17So, the £60 was initially looked at.
46:22I said to the other team,
46:23so, the whole team,
46:24we collectively agreed on that.
46:26If it was me,
46:27if it was Karen and Nick,
46:29we would sit down
46:30and we'd say,
46:31what's the most we could do
46:32on this deal here?
46:3325 people, 100 quid.
46:36If I can get my costs down to 500 quid,
46:39I can come in with £2,000.
46:41Job done.
46:42The pricing was done very hastily.
46:44We were told £60 maximum.
46:46I think, regardless of the £60, Lord Sugar,
46:49there were a large proportion,
46:50almost half the tickets,
46:51that were sold at significantly less than £40.
46:53Who did that?
46:55No, that was the final pitch.
46:56We had nine seats.
46:57That was the final pitch.
46:59We had nine seats left.
47:00Your final pitch opening gambit is,
47:02hello, you are my last chance
47:04of selling space on the coach.
47:08I didn't...
47:08Do you...
47:09They said,
47:10is this the last pitch?
47:11And you nodded and said yes.
47:12That means it's a bargain going here.
47:16Let's move on a little bit here
47:17to what Gemma was doing.
47:20I led the tour at Heather Castle,
47:21which was a lot of information
47:22to take on board.
47:23I heard from Karen
47:24that one of the customers
47:26asked you a question
47:26about what went wrong
47:28with Henry and Anne Boleyn.
47:30You didn't really know the answer.
47:31You said that they grew apart.
47:33Oh, no.
47:34It was a bit of an understatement
47:35because her head grew apart from her body.
47:37We know that.
47:38No, I don't recall saying that.
47:40But it's all about the quality of the tour, isn't it?
47:41Yeah.
47:42And I must say,
47:42Lauren took her group through without a note
47:46and was word perfect
47:47because she swatted up the night before.
47:49Yeah, that's exactly right.
47:50An amazing statement here, Gemma,
47:53in your resume.
47:55I'm always the girl that nearly wins.
47:59What do you mean by that?
48:01It just means that, you know,
48:02I put 100% into everything that I do
48:04and generally I lose out,
48:07but I'm hoping that this time
48:08it's going to be different.
48:09I've tried a lot of things.
48:10Why should it be different this time?
48:12I'm not claiming to be perfect,
48:14but I think that this is a learning curve
48:15and I think that's what it's all about here.
48:17Gemma, you didn't contribute
48:18in any of the business aspect of it.
48:20You were sat there quiet
48:20just writing on your pad and you was.
48:22You have been very detrimental to me
48:23through the whole process.
48:24Because she's not done anything.
48:25Where is the failure of this task later?
48:27With whom?
48:28The ticket sales were not high enough.
48:30That is where we've lost money.
48:32If a price has been set
48:33by the project manager,
48:34then I believe that you should follow it.
48:36Sanjay, I think we need to get down
48:37to who you're bringing back into this boardroom.
48:39The two people I'll be bringing back into this boardroom
48:46are Bianca
48:47and Gemma.
48:55Bianca and Gemma?
48:56Yes.
48:56You, young man,
49:01have been chosen by him
49:02to go back to the house, OK?
49:05I have warned you a couple of times
49:08that this is supposed to be
49:09a serious business challenge, OK?
49:12You are this close, right,
49:14for me invoking my right
49:16of getting rid of who I want
49:17irrespective of who he's bringing back in here, OK?
49:20I'm telling you,
49:21for the last bloody time,
49:22clean your act up
49:24and stop being a clown, OK?
49:26The rest of you, back to the house.
49:28Thanks, Karen.
49:32Step outside and I'll call you back in.
49:41I mean, Bianca seems to have been good up until now,
49:44but I don't know,
49:45has she lost the plot now or what?
49:47She is bright.
49:48Sanjay set the price.
49:50They set the price too low.
49:51That's where this whole thing went wrong.
49:53Tenacity sold fewer tickets,
49:55higher price.
49:57That's what won it.
49:58And then Gemma?
50:00The contribution every week
50:02has been disappointing.
50:04I don't know, really.
50:05I really don't know.
50:06Sanjay has got a lot to answer for.
50:11Yes, Lord Sugar?
50:12Can you send the three of them in, please?
50:14Yes, Lord Sugar.
50:16Lord Sugar will see you now.
50:20I don't know.
50:20I don't know.
50:21Right, well, I've had a chat with Karen and Nick.
50:38Clearly, the pricing of the ticket sales was the big area where you missed out.
50:43And so I'll give you the opportunity now again to answer me.
50:47Where did we pluck this original £60 from?
50:52We actually talked about it as a group, came to a collective agreement,
50:55that was about the right amount, but did I go through a process
50:58in terms of work saying, actually, we could do it for £100
51:01and this would be the profit? No, I didn't.
51:03No. As a former bank manager, if someone would have said,
51:07I'm in charge of running a tour, what would you be saying to them?
51:13I'd ask them for what they expected to earn on the tour
51:16and projection of sales. Exactly, yeah, exactly.
51:19And how much they think they'd spend,
51:22because you want to understand projected forecasts.
51:25Exactly, so that's what you would do in your day job.
51:27Why didn't you do it here?
51:28I'll take your point. I should have done that
51:30and I will learn from it if you allow me to stay in this process.
51:32Right. And here I've got Bianca Miller,
51:35who claims to have taken that gigantic leap
51:39of going and starting for yourself, right?
51:41Yes.
51:42OK, so when you made that leap, did you not realise
51:45that it's all to do with how much money you can make?
51:48Absolutely, yes.
51:49Yeah, and so when you heard this task, first of all,
51:52why didn't you say, OK, what's the deal here?
51:5525 punters maximum.
51:57I've got to charge them a certain amount of money.
51:59In my mind, I've got two grand.
52:01Did you think that or not?
52:03We didn't, no. I didn't.
52:05We didn't. I didn't.
52:06Well, this is where you've got no brains.
52:08You didn't, he didn't.
52:09Did you?
52:10No.
52:11So I've got three people sitting in front of me
52:13who claim they want to go into business with me,
52:16claim they've got business acumen,
52:17and they don't do the simplest thing
52:19when I present them with a simple task.
52:24Listen, Bianca, who's responsible for the failure of this task?
52:27Well, I would say that Sanjay was part of the negotiation team.
52:30He did set up the pricing for the tickets.
52:33My team were very much working together, very cohesive.
52:35We sold a concept that you just did not deliver the second day.
52:39You didn't communicate any concept that you sold to us.
52:41No, we did.
52:42No, you didn't.
52:42You said that it was going to be an entertaining but informative tour.
52:45That was what we tried to provide.
52:47Who should get fired?
52:48So, ultimately, I rest the result of the failure of this task with Bianca.
52:51Right.
52:52OK.
52:53So, but even though I contributed more than you're saying Gemma did?
52:56Tell me what Gemma's doing here.
52:58Now, in terms of James and Gemma,
53:01James' net contribution to this task
53:03in terms of putting himself forward,
53:05making sure that he was doing as much,
53:07using as his initiative and making sales
53:09was a lot stronger than Gemma's.
53:10And Gemma, who should be responsible for the failure of this task?
53:13I think Sanjay is responsible.
53:14You said Bianca before, so you changed your mind
53:17because I brought you in the boardroom.
53:18No, I'm changing...
53:18That doesn't show you much of a backbone.
53:20I'm changing my mind because I've just listened
53:21to the conversation that you have in.
53:22I listen.
53:23That's the difference.
53:24I listen.
53:24You don't do much.
53:25Sanjay, I'm a bit disappointed, to be honest with you.
53:34It's someone with the credentials that you have.
53:37It was a diabolical experience for the 25 customers you had.
53:42We sold tickets too cheap.
53:45The strategy was wrong.
53:48I find it very difficult to place the blame elsewhere, to be honest.
53:55Gemma, I can tell you that the feedback from the customers
54:01was this was a very, very poor tour.
54:06But the big worry I have is that
54:10I don't know what you've been doing here for five weeks, to be honest.
54:13Bianca, Nick, Karen, and I have kind of felt
54:19that you do have some potential.
54:24Having said that, you took it upon yourself
54:26to reduce ticket prices that were instructed by your project manager.
54:33You know, it is a fireable offence, as far as I'm concerned.
54:39It's very difficult.
54:40It is regretful, Sanjay, that someone of your qualifications
54:50has led this team badly on this particular occasion
54:54and actually tarnished, I suppose, my name
54:58in putting on a generally poor tour.
55:01But, um, I have to say
55:10that, um, Gemma, you've always been the girl
55:16that nearly wins.
55:18And I'm sorry to say that you're not going to win on this occasion.
55:22Gemma, you're fired.
55:25Thank you, Lerichek.
55:25Thank you, Nick and Karen.
55:26I've got no more to say to you two, really,
55:42other than, um, you're lucky that I'm sending you back to the house.
55:45OK, off you go.
55:47Thank you, Lord, sugar.
55:47I don't want to mess about in this particular process.
56:01I don't think she's contributed
56:03and I cannot see her as my business partner.
56:06Obviously, I'm disappointed.
56:19Lord Sugar did point out that I am the Neely girl.
56:22It's unfortunate, but you live and you learn.
56:24I know at some point that I'll win something.
56:32It seemed like everyone against James.
56:34I didn't expect to see you here.
56:35You got away with murder, James, I think.
56:37By what? What did I do wrong?
56:38By the way you sold was the problem.
56:41I was the only person that did sell as well, actually.
56:43No, no, see, that was the problem.
56:48What happened, guys?
56:50Yeah.
56:51Um, I got ripped a new one.
56:55You know, it's disappointing, obviously,
56:56because I think, you know, it sounds like we, uh,
56:58worked quite well, judging by some of the stuff
57:01that said about you guys.
57:03In fairness, on the day, we actually did work well.
57:05Oh, my word.
57:07Daniel, Daniel, you learned a very cheap lesson today.
57:10You could take this in your stride
57:11and go a long way in the process,
57:13but you've got to crack on with the lies.
57:15You've just got...
57:16What a liar?
57:16You talk so much and you lie so much.
57:19You claim other people's work.
57:20When someone else does a good job,
57:22you claim it as your own work.
57:23What did I claim as mine?
57:24The sales, you didn't sell nothing.
57:25To be honest, Dan, I can't...
57:26Why should I close two of the pictures, the numbers?
57:30You blame me for selling them for sushi.
57:31It's just tiring, Daniel.
57:32It's just tiring.
57:33Listen, at the end of the day, you won.
57:36Move on, okay?
57:37We learn, we move on.
57:38I just don't like being called a liar when I'm not.
57:40Now, 11 candidates remain.
57:48Lord Sugar's search for his next business partner continues.
57:54Next time...
57:55Your task is to come up with a board game.
57:59Risk-takers...
58:00To be honest, if somebody got this out at a party,
58:02I'd probably leave.
58:04Oh, wow.
58:05...saw losers...
58:06James, I am not finished talking.
58:08When I finish, when I finish, you can finish.
58:12And in the boardroom...
58:13You have sold Park Lane for a fiver.
58:18Checkmate.
58:19You are deluded.
58:21You're fired.
58:26You've heard...