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00:00Around the world cruise ships are getting bigger, bolder and busier.
00:07These vast floating cities run 24 hours a day.
00:11We go back-to-back with cruises. We don't take a break at all.
00:15Carrying thousands of passengers and crew.
00:18That's a big job.
00:20And offering everything from fine dining.
00:22Teast explosion, I like that.
00:24To full-scale theatres.
00:27They're built for adventure and designed for luxury.
00:32I could get used to this. Cheers!
00:35This year, a world-leading cruise line is back sailing a full season from the UK for the first time in a decade.
00:43Meet the MS Neustadtendam.
00:46Weighing 100,000 tonnes with 12 passenger decks.
00:50Well ready for this.
00:5212 restaurants curated by world-renowned chefs.
00:55That's what I'm talking about.
00:56Ooh, it's a buzz.
00:57And a full program of entertainment.
00:59We are expected to do everything perfectly at all times.
01:02And excursions day and night.
01:05At the same time, her sister ship, the MS Rotterdam, is cruising through the Americas.
01:10Nearly 4,000 people on board.
01:13Who's excited?
01:14A 760-seat theatre.
01:1610 minutes, mic check please. Mic checks, 10 minutes.
01:19And all the onboard amenities you'd expect for a perfect holiday at sea.
01:23Let's go.
01:24Oh, it's gorgeous.
01:25Lovely.
01:26Yes, let's go.
01:27Over the course of the cruising season, we'll be following both ships as they travel around the Americas,
01:33North Africa, and Europe.
01:36This time, in the Caribbean, the passengers take it slow.
01:43I think my favorite is still the slot.
01:44Yeah.
01:45My sort of speed, the slot.
01:46But for the crew, it's full steam ahead.
01:48First, the fault's rich.
01:50Next, we're ahead.
01:51Could you proceed to Deck 3, fires on 5?
01:52There's a smoke detector activated.
01:53Copy that.
01:54We'll see it.
01:55On its voyage from Fort Lauderdale, Florida, is the 100,000-ton super vessel,
01:595 is a smoke detector activated on its voyage from fort lauderdale florida is a hundred thousand
02:16ton super vessel the ms rotterdam this colossal cruise ship is 300 meters long the length of 13
02:25train carriages and with nearly 3 000 passengers on board it's cruising the waters of the caribbean
02:35stopping off at destinations including the bahamas aruba columbia costa rica and jamaica
02:43and today the ship needs to navigate a highlight of the trip the panama canal the narrow man-made
02:49waterway which lifts and lowers ships traveling between the caribbean sea and pacific ocean
02:55it's hours before sunrise but the ship's captain is already on duty responsible for the safety of
03:08everyone on board for captain eric barhorst it's the most challenging part of the journey
03:14the panama canal of course is one of the busiest shipping routes in the world and of course as a
03:20passenger ship we just get to have a peak at the engineering marvel that is the panama canal
03:28construction of the original canal was completed in 1914 but with the ever-growing scale of sea vessels
03:35a new wider canal was built in 2016 to allow for ships of enormous proportions to pass through
03:42around 13 000 vessels make the transit each year carrying approximately 300 million tons of cargo
03:51with a value close to 200 billion pounds
03:56it's only one side
03:59for the bow it's only one side it's only entered through here traversing the lock is a once in a
04:04lifetime opportunity for many and the passengers are also up before sunrise to bag the best view
04:11so take a little shortcut i'm sure the first guest will already be in line waiting
04:19normally at 4 30 4 45 probably people already start queuing up good morning
04:25there's a long line we had one one point that the line was going pretty much from forward to the back
04:29of the ship i was excited we are almost almost there for solo traveler rob from warrington traversing
04:44the panama canal is a deeply personal pilgrimage i didn't sleep great last night yeah i woke up a few
04:52times checking my watch because i didn't want to miss it i've got a book about the panama canal and
04:56this is one of my mom who used to sail a lot and this is my dad and then this is one of him actually
05:02sailing the ship my dad was a captain of a ship um so i used to sail with him i was quite young when
05:08he died so yeah there would have been many trips i would have done with him i guess but he sailed the
05:12panama canal but i never did that trip with him i think i'll i'll be emotional you know when i go up on
05:16deck and must have been hundreds of times that he did that trip so yeah i think about him many times
05:21today definitely for passengers passing through the canal's looks is an exciting spectacle but the
05:29crew are working with narrow margins the ship is so wide it must suck in its sides to squeeze through
05:37unscathed so we're in deck three it's a promenade deck and the live boats will be they were coming in
05:44for about half a meter i would say um because they're sticking out of the hull just to make sure
05:50you know that they're not hitting anything that's why it's the ship has been designed that these
05:55alive boats can come in you know to make that possible
06:01and almost all the boats are in former position okay thank you steering the ship during the dark of
06:10night the vastly experienced bridge crew work with next to no artificial light to ensure they have
06:17the best possible vision of what lies ahead for the next few hours it's essential they work with a
06:22maritime pilot who has the local expertise crucial to a safe passage surfers lights on please overseeing
06:31the pilot's embarkation is british security officer mark keach the panama canal is one of the most
06:38uh interesting and complicated aspects of the voids of this nature my role on board the ship involves
06:46access control all persons entering or leaving the ship must be accounted for preparing for the boarding
06:52of the pilot who will come on board and assist with the steerage of the ship going into the actual canal
06:57itself when the ship arrives at any port around the world a pilot is sought and brought on board the ship
07:04to bring the ship safely into that port i will have to attend a break which is a open door aspect of
07:19the ship sailors will erect a ladder down the side of the break in order for the pilot board
07:25keep the speed at the five knots until he's on the bridge all right starting to come parallel
07:36philip is he on the bridge channel our guy yeah they're calling him now thank you
07:45this is a very precarious time for the ship as we have a boat a small boat traveling at speed to keep
07:49up with the ship they're like two cars crossing on a motorway it's very close to the ship itself all
07:55right this alongside
08:00once we're happy and we're running at the same speed the pilot will board the ship via that ladder
08:06into the shell bridge they'll go to the bridge and they will take control of the navigation with the
08:23captain through the locks a big day yeah big operational commitment
08:27on a show-stopping ship like the rotterdam it's not just the bridge who have to navigate big operations
08:39feeding the ships nearly 4 000 passengers and crew is a colossal culinary challenge
08:47in a typical week the staff will prepare around 35 000 starters and another 35 000 desserts not to mention
08:55the main courses and they're catering for all tastes from poolside snacks to fine dining
09:02food is the backbone i would say food is the backbone of the ship
09:08we have around 200 team members working together out of 200 140 are chefs
09:17food is our passion we are sailing with 2 600 guests so 3 600 pieces of eggs we use every
09:25single day that's quite a lot and those eggs aren't just for breakfast they're a key ingredient for an
09:33event held on every cruise known as cake me away a five-day frenzy of baking that produces 114 cakes
09:44in 19 different varieties to wow the passengers it's a huge operation the guest loves to see that because
09:53it's all the creativity what our pastry chefs are putting out masterminding the event sandro de pedro
10:01from the philippines he's worked on cruise ships for 20 years i'm the pastry chef and i'm the one who's
10:09in charge on all of the dessert on the ship we have like 57 kinds of dessert for a day
10:18every time i sleep i always dream about the dessert the cake extravaganza will use 300 kilos of flour 500
10:29kilos of sugar 1500 eggs 100 kilos of butter and 120 liters of whipping cream not to mention 75 kilos of
10:40chocolate we have salted caramel cookies and cream we have confetti cake we have rainbow cake
10:48and if you're still peckish you could follow up with mocha praline cake black forest cake red velvet cake
10:54creme brulee cake strawberry shortcake to name just a few and there are six of each
11:01whooping up these creations is sandro's team of 14 pastry chefs nice food happy everything is there
11:15all of the emotions so this cake gonna bake for 45 minutes i don't worry about the overflow right now
11:24because when it's been decorated they cannot see it
11:36with the local pilot at the helm the 100 000 ton super vessel is now poised to traverse the panama canal
11:45on the bridge the atmosphere it is a long day for us it starts quite early we pick up the pilot at
11:51around six a.m so for everybody in the whole team we are on the bridge or on mooring stations
11:58for most part of the day so lots of coffee required
12:10okay perfect so we're 300 meters or 35 meters wide and this is your station you can change it
12:16anywhere you like and this is also your designated phm okay so when we comes to uh coming into the
12:22lock working alongside pilots so you kind of have to quickly establish a relationship with someone that
12:28you have never met before potentially so we do a quick briefing and then we discuss whether the pilot
12:34wants to take the cone navigate the ship it's what we call it before that point do you intend to take
12:40the con do you want to drive it through yes okay then uh chris would you like to hand over to the pilots
12:49do we have a stances for here to block off while the bridge team prepares for the crossing three
12:54decks below the focus is on the guests the bow deck is usually for crew only but today they're welcoming
13:01passengers so they can get the best views as the ship crosses the canal so right now we're on deck number
13:09five it's all the way in the front of the ship restaurant team is now setting up a coffee station
13:13like a satellite bar you just want to make sure that everything is set up right
13:20rob is making the journey through the canal in the footsteps of his sea captain father and the
13:26anticipation is getting to him it's a funny feeling definitely a bit nervous so it's probably 25 years
13:33since i've thought about doing this trip and this is it now so yeah we're gonna go outside and see
13:38it so yeah really excited all right let's open the doors good morning everybody we're ready if you're
13:47ready there we go just mind your step please
13:55morning enjoy mind your step please
13:58just watch where you're going sir i think you might otherwise trip thank you
14:07good morning
14:09that is coffee yes indeed yes we got we came well prepared
14:18yeah over here you're right on the front of the ship so you can already see the bridge in
14:21far distance and then you have sunrise coming up it's a beautiful view that's what people are here for you
14:27you
14:38after an early start the sun is rising on the panama canal
14:47with those who bagged front row seats in pole position as the ship inches into the first of three
14:53locks
14:56we'll stay on the wing until we have confirmation that the stern is clear and then after the stern is clear
15:02from the captain's perspective the challenge is the navigational challenge
15:15okay we're doing it the limited size available uh trying to keep the ship of course in the middle at all times
15:24so we don't scrape the lock wall to end up with any damage
15:31so it is quite an intense day of maneuvering the ship through through the locks
15:38the ship is about 35 meters wide and then we have 10 meters on each side
15:4310 meters is not a whole lot of room especially if there is wind
15:52that makes the maneuver more challenging to be able to keep the ship in the middle
15:56and there's no room for error in the galley either where the pastry team are steaming ahead with 114 cakes
16:13for the ship's upcoming cake me away event
16:19we're doing 24 hours 24 7
16:23for my guys i have my night shift team and i have my day shift team the night shift team produce the
16:29sponges the cakes and then the day shift team they're the one who's preparing and making the cakes done
16:37okay and now i'm gonna put it in the oven i have six cakes and i still have 69 cakes more to go
16:56on the canal the ship is creeping forward without a scrape
17:00with the first lock gate closed water from an inland lake gushes through eight giant holes in the
17:09lock floor filling it to its full capacity of over a hundred million liters between them the locks at
17:17each end of the canal raise and lower ships 26 meters allowing them to bypass hilly territory in central
17:25panama it's as impressive to rob as it must have been to his sea captain father i'm just thinking
17:35about my dad got a little bit of a tear in my eye i don't normally cry but yeah i'm just thinking about
17:39him you know they would have been exactly the same process um you know all the all the technicalities
17:46i suppose
17:46it's such a impressive thing to be able to do to effectively sail two oceans through a massive canal
17:56yeah incredibly it's this feat of engineering isn't it it's just amazing so it was on the bucket list
18:05and we have read much about the panama canal and now we're experiencing it live we didn't even feel
18:14the water rise although the passengers didn't feel it the ship's movement has disturbed one of the locals
18:29now we are moving into the second lock with an alligator at our side crazy experience and
18:37fabulous experience an amazing feat
18:51yeah call this mobile tell them to do a radio check on first response channel please
19:14during the maneuver we had a good cooperation with our pilots and with the tugboats that we used to go
19:20through the locks the weather was slightly challenging had gusty winds at 15 20 knots so
19:26that that makes the maneuvering a little bit more challenging we had a crocodile swimming across
19:32and we managed to avoid avoid that guy but other than that everything went pretty small
19:40just so glad that you know booked this trip and i think you know my dad he'd be really pleased
19:46hopefully looking down on me now and saying that that's exactly what i've done
19:51really is a dream come true yeah
19:58that's it that's all we can do so much
20:00yeah if i have to get up early in the morning it's nice to know that this uh it's for a reason so
20:12that everybody is enjoying it so it gives us a feeling of satisfaction to make our guests happy
20:17thank you
20:27there are 11 ships in holland america's fleet undertaking more than 500 sailings a year
20:33on the other side of the atlantic is the rotterdam's sister ship ms new statendam
20:39on board the ship passengers are on a voyage that takes in the canaries portugal and north africa
20:49whilst the passengers get into holiday mode crew from all departments are working around the clock
20:56deck two is good captain and one of the busiest jobs on board is security
21:01it's a 24 7 operation under the expert leadership of british security officer rich fontaine brandy put
21:09the dots here rich's duties looking after passengers and crew mean he's often unable to leave the ship
21:15but after decades at sea he has found a way to unwind without setting foot on dry land so i enjoy
21:24taking photographs of ships okay so yeah like a train spotter would be an anorak i guess i'm
21:30an oil skin yeah i have had people that mainly guessed knowing i'm the security officer on board
21:37they've seen me taking photos of ships and they think it's for some kind of intelligence uh thing
21:43but anyway yeah it's definitely not just something to pass the time really that's uh that's it something
21:51i've been doing for many years so kind of enjoy it just a bit of fun it's a bit like fishing really
21:58you know you you got ahead of you never know if you're gonna catch one keep my camera in the office
22:02with me and if i look up on the camera and i see something outside going by i might suddenly jump
22:09up and run outside it's just something that i've done over the years and enjoy doing i have a database
22:17i'm hoping in the next few months i'm gonna crack a ten thousand uh ten thousand ships and so yeah it's
22:25lovely it's uh keeps me out of trouble yeah well i've got a few pictures beautiful afternoon but uh
22:34yeah that's about it for coffee time time to head back to the office and uh
22:38stay with the screen a bit more do a bit more work
22:52in the caribbean after five days and five nights of hard graft the heat is on for the pastry chefs
22:58the time has come to deliver the diet busting cake me away event we have 10 minutes more to go to
23:07decorate all the cakes everybody in my staff they're all tired but they have the power to do everything
23:16it's a skilled job and they're all skilled workers let's go guys
23:22this culinary occasion is eagerly anticipated by the passengers on board the ship and sandro wants
23:33every cake looking perfect
23:39i'm so proud i'm so very happy with my team
23:45is this what we're doing yes ma'am congratulations it's fabulous
23:52lunch and dinner in one
24:07never seen as much cake on a ship and i've done a lot of cruises
24:11and that is fantastic look at the pancake one at the back wow
24:16i am a foodie but this is amazing the sweets have worked a treat
24:26i feel happy i'm seeing everybody loves my cake
24:31but sandro's work is never ending i have to go down and prepare more cakes for i guess dinner time
24:46i'm just gonna have a sit down graham i'm shattered
24:57on board are regular cruisers claire and graham from nottingham
25:02so far on this two-week voyage the ship has docked in agadir morocco where the couple have lapped up the
25:08local culture
25:21while the culinary crew visited the local markets to stock up on provisions
25:26two dollars per kilo yes so five kilos ten dollars and traditional moroccan ceramics to use back on board
25:34for graham it was a horse show that really got him fired up
25:42yeah yeah yeah i'm enjoying the show i don't know where claire is i could make an educated guess
25:47though wherever it is there's always shopping wherever you go there's always somebody there to sell you something
25:55today with the ship docked in the spanish island of tenerife
25:58enjoy your day thank you very much claire and graham are off on another adventure to celebrate
26:06their 40th wedding anniversary situated off the northwest coast of africa tenerife has been part
26:13of spain for over 500 years and has a population of just under a million the island is dominated by the
26:21majestic mount tady standing at 3718 meters high it's taller than 11 eiffel towers and is the third tallest
26:31volcano in the world wow this is so pretty yeah absolutely the volcanic terrain extends underwater
26:43with caves and coral reefs contributing to a diverse ecosystem that attracts over 400 species of fish
26:50and several species of whales and dolphins today we're going out on a boat we're going to be
26:58hopefully seeing some whales which is really exciting yeah just hope the whales have got the memo
27:04luckily for claire and graham tenerife is considered one of the world's best spots for whale watching
27:10i've never actually seen a whale before and it would just be amazing to actually see one come up out of
27:17water yeah it would as long as it doesn't come out underneath us like moby dick
27:26although they're swapping their 1 000 foot long super cruiser for something much more modest
27:31look at all those little boats yeah they're lovely private tour guide guy will cater to their every
27:39need hello guys hello good morning i'm claire nice to meet you thank you good to meet you my name is
27:49graham today thank you as well as steering the boat through tenerife's sub tropical waters
27:57oh this is the life isn't it yeah i could get used to this guy's giving them a taste of luxury
28:05oh wow works for me i feel like we're being spoiled
28:09very nice thank you gracias gracias cheers i mean this is really appropriate as 40 years ago today
28:31was our actual wedding day yeah i always thought when i got married i'd end up all at sea very funny
28:37it's part of me charm thank you yes thank you for putting up with me yeah well thank you for that with me
28:50on board the ship crew can spend months away from their nearest and dearest
28:55and after decades at sea security officer rich makes the most of modern technology hello darling
29:01how are you rich is away from his wife for three months at a time hello go go my wife suzanne and i met on
29:12one of this company ships she was a spa manager yeah after meeting her my patrols around the ship was
29:19taken in the spa area a lot more regular than it had before three years later we got married and uh
29:29there was no looking back and i told you you have to uh start thinking what you want to do for your
29:34birthday when i get home yeah i started looking at places to go okay well you decide where you want
29:41to go and i'll pack the car up for you and send you off oh thank you very much i have to drive myself
29:49okay my love talk to you later yeah okay bye for now bye
29:55bye to say it is we're so lucky compared to when i started uh you didn't have this uh you know this
30:04luxury and it's so nice now you can just yeah pick up the phone give a quick call for a minute or two
30:11minutes whatever it's uh it's nice it gives you a buzz to get through the day
30:25just a few miles away from the ship in celebration of their 40 years of marriage claire and graham are
30:31on the lookout for pilot whales with the help of local skipper captain guy so guys the plan now is to
30:39try nature and life every trip different so we gotta understand that the most important is to find
30:48little things that could help us to find life if we look over one o'clock over there on the horizon um
30:56i think there is a family of pilot whales and some dogs are closer around
31:03pilot whales are a resident species in tenerife and can be seen all year round
31:09so i think they're just over there in the distance but i haven't quite seen one yet
31:17i think they're very shy they're identified by their rounded heads and large curved fins
31:23but they move fast at speeds of up to 35 miles an hour so spotting them can be tricky
31:31i think the secret here is you know you know what you're looking for we don't
31:39oh no i think i saw something over there briefly
31:42you should have brought binoculars i don't think that out of the veils actually claire
31:56holidaying on a cruise ship gives passengers the opportunity to visit multiple countries
32:02and today claire and graham from nottingham are making the most of this with a private whale
32:07spotting excursion in tenerife if you look on the horizon from 12 o'clock all the way down to three
32:13o'clock but so far they've had no sightings
32:16oh yeah i saw that oh yeah yeah i've got it i've got it over there yeah yeah
32:33yeah i've got it there oh how exciting yeah we've actually seen oh look at it
32:43oh wow it's not long before captain guy locates the rest of the pod
32:51yeah yeah yeah yeah i saw the star's tail briefly
32:59there are some there look there oh there's loads around here oh my god yeah there you go yeah
33:04absolutely amazing
33:13after all that excitement there's some much needed refreshments
33:18how exciting that we did actually see a whale because we were a bit skeptical weren't we
33:23we were thought we're not going to come out and perform just because we're here
33:27but we actually did see a pilot whale yeah i mean if we had enough time i'd go around again
33:35i have to say gray this is the absolute highlight of my crew so far
33:40don't know what you think this is just amazing all we all we need now is a good rock music soundtrack
33:45we'll be set it's been a successful trip and the perfect way to celebrate their wedding anniversary
34:01let's have a toast to this day 40 years ago absolutely to this incredible day out that we've had
34:10thank you to guys for making it so special for us thank you guys you've been amazing we really
34:15appreciate it cheers for you that boat trip was absolutely incredible the pilot of the ship captain
34:26is he he's a captain captain john all right thank you so much for pushing us it's been absolutely
34:33brilliant thank you so much big pleasure guys big pleasure to meet you really well informed and an
34:39interesting man he made it interested i mean i'll be honest even if we hadn't seen any wildlife it was
34:44still a brilliant day and that's really down a good old captain guy ain't it captain guy yeah absolutely
34:51what a guy what a guy yes
35:03on this journey around the caribbean the rotterdam has dropped anchor in costa rica
35:17where rob from warrington is ticking another location of his bucket list good morning sir have a great day
35:23thanks very much will do thank you first time in costa rica yeah we're going on a tour into the jungle
35:29for six hours so really excited today and uh hopefully see some jaguars and some sloths and
35:35some really interesting animals so yeah really excited it's going to be going to be a good day today
35:41costa rica is a nation of just over five million people with pacific and caribbean coastlines
35:50it has 12 different ecosystems helping to make it one of the most biodiverse places in the world
35:56with around half a million species wildlife and ecotourism are an important part of the economy
36:04and a quarter of the country is dedicated to national parks and protected areas
36:16rob's first of two destinations is the kahuita national park where the tour guide is christian
36:22rodriguez pay attention because here everything can happen in this moment you know watch everything
36:32because the monkeys are there sometimes they turn they they stay quiet because they like you but not so
36:39much the park is home to capuchin and howler monkeys and lots more
36:46it's great i'm trying to spot something i want to be someone who spots you know the camouflaged animal
36:54the monkey or something
36:58there's three monkeys up in the tree definitely three might be more
37:03see i want to i told you i want to spot something and i have there you go and i like a monkey
37:08i've never seen a monkey in the wild i've seen it in nosy safari park and it rip my car to pieces but
37:16never in the wild
37:23with monkeys spotted and checked off his wish list rob has reached the second destination of his wildlife
37:29excursion the jaguar rescue center animal rehabilitation project
37:34it was set up the first animal that they rescued was a jaguar which is why it's called the jaguar
37:41rescue center but they've got lots of animals here that they that they look after and we're
37:45going to go and see what they are today we're going to go and walk around and see them
37:50the co-founder of the center is spanish primatologist enkar garcia what we do here at the jaguar rescue
37:57center is rescue rehabilitate and release back into the wild wildlife no one was doing the
38:04job that we are doing now in this area at the caribbean we didn't have any enclosure any facilities
38:10so we step by step we created the jaguar rescue center enkar met her husband through work and their
38:19joint project just grew and grew i was little and baby i had that dream that saved animals and live in
38:28the middle of the jungle and meet a tarzan and i think i i did it the sloths definitely aren't in
38:36tarzan mode today but guide natasha davis knows slothful behavior is only one side of them monkeys
38:45can jump around from tree to tree sloths they can't this is where you'll see people think that they're
38:50going to be the hero to pick up a sloth and move it to a safer location that sloth is going to think that
38:56you're attacking it and it will try and scratch you with the nails and with those very sharp teeth
39:01try and bite you as well two fingers sloths you don't want to be on the other side of those nails
39:07trust me i get your point yeah yeah unbelievable fantastic yeah what a great trip i like natasha
39:19she's really good at describing all about the animals and you know the history of it etc but i think my
39:25favorite is still the sloth yeah my sort of speed the sloth i think it's like feels like 37 degrees
39:33today been sweating like mad back to the ship it's going to be great you're walking air-conditioned
39:39the first place i'm going to go is the pool bar i'm going to get a really ice cold beer and i'll
39:44probably have a bit of a sleep
39:57it's night time in the caribbean and while rob and the rest of the passengers go to sleep
40:20some of the crew are just getting started heading to a midnight handover from the daytime navigation
40:29good morning good morning morning how are you today our officers matthias basimaker
40:37and merlin pelter from the netherlands chase navigator
40:43my line has the call then we change the watch and i will take the charge first officer matthias has
40:48to charge first officer matthias has to charge well i'll wish you a great evening thank you very much
40:57we'll see you in the morning see you see you later see you later so we just took over at midnight
41:04and then we will be on the bridge till five o'clock at the moment we have the track pilot the autopilot
41:09engaged so um uh we just set the course that we want to sail and then the computer is um basically
41:16following that course at the moment it's rather quiet because this academy ministry there's nothing
41:21much going on traffic wise whilst the ocean ahead lies still all across the decks below it's a hive of
41:31activity and housekeeping deck supervisor arif budi nugroho is overseeing another important job that
41:39happens just after midnight every night so i have bayu and adam here currently they are doing the carpet
41:47elevator at some point cruises have tightly packed territories but it's easy to lose track of days
41:53when you're on holiday so days of the week carpets are a helpful reminder when they step into the
42:00elevator they will see that oh today's saturday back on the bridge officers matthias and merlin
42:08are in control of the ship it is a big responsibility that's why we're also here with the two of us
42:15uh there's like four thousand almost four thousand people behind us and we have to take care of uh of
42:20them basically right so we must make sure everybody is in safe hands during the night while everybody
42:25is sleeping or still partying we are here to make sure everybody is safe at all times
42:34so for the next five hours we make sure we stay on course monitor the ship what she's doing and then all
42:40the alarms that come in so we can have smoke detectors going off we will investigate talking to the
42:47first responder that is somebody from security they're doing rounds throughout the ship and then if
42:53there's something going on we will send them towards there so they can resolve the situation communication
43:00is crucial and security are the eyes and ears of the bridge on this vessel security officer mark leads
43:08to team of 14 on duty 24 7. the ship really is a floating city we need to make sure everyone's
43:15secure and safe my department consists obviously myself i have two supervisors and 11 guards they
43:21come from all over the world we also employ a night guard through the nighttime operations on the ship
43:27her responsibility is to check the ship for safety and security during their rounds and report an
43:31instance instead of bridge on duty tonight is security guard ferruz ramatula from india i have to be very
43:40fast because i have to cover from deck 14 to deck c within a span of three and a half to four hours
43:48walking several miles a night she patrols the entire ship from top to bottom looking out for potential
43:54hazards and ensuring safety equipment is in working order if i miss any safety point or anything during
44:02my night rounds even that is small that could create a big problem so even even if the phone is not
44:10working you have to be very careful like it'll be small we'll feel small but it is never small they don't
44:16know when we are going to get an emergency so the whole people's life is on these hands
44:28responding to emergencies is part of her job and on the bridge first officer matthias has been
44:35alerted to a potential fire so we just got the smoke detector activated i will check the location now
44:43the casino pantry first response bridge so could you proceed to deck three fires on five casino pantry
44:54is a smoke detector activated yeah thank you alarms must be responded to as quickly as possible
45:04so it was a false alarm just the dishwasher that's underneath there so we reset it for the next five
45:32hours we make sure we stay on course that we are going fast enough so we arrive on time for the
45:37passengers tomorrow morning and make sure everybody is safe asleep but most important of the morning
45:45will they would you like a coffee all right
46:01next time the pressure's mounting for a young dancer i still get that nervous feeling because
46:08i want to do a good job and the temperature's rising in jamaica oh that's warm can you turn the heat
46:15down just a little bit
46:27so
46:29Transcription by CastingWords
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