Bank CEO knows her job is also at risk from Al

Fortune

DBS CEO Tan Su Shan's executive board told her via WhatsApp that even her job could be replaced by AI. At Fortune Brainstorm AI Singapore, she explained her leadership framework for the rapidly changing business world.

Transcript

00:00The day my CEO role was announced, I'm in a WhatsApp group with my board, I get the WhatsApp

00:08saying, even the CEO's job will be replaced or can be replaced by AI. So therefore, it's the tone

00:16from the top, right? So I'm like, okay, if I can be replaced by an AI, so can everything else.

00:22Agree? And that's why my New Year message to my team was my four R's. We've got to reinvent

00:31ourselves. We've got to really stay relevant. We've got to be resilient because it's going

00:37to be a volatile and turbulent ride. And we have to be responsible, right? So that's my

00:43four R's. I think the four R's still stay highly relevant today and probably in time

00:49to come. And I tell my managers, don't hire for knowledge because knowledge is ubiquitous,

00:55knowledge has been democratised. Hire for attitude because you want to hire people who are agile,

01:03who are humble, who are able to say, whatever I knew up to today is no longer relevant today

01:10or tomorrow. Therefore, I have to not be afraid to let go, take a step back, relearn some new

01:17skills to go forward.

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