00:00If the same thing or something else fails, for example, they say the Internet is slow during the day and the television fails at night.
00:09It may be common, that is, the problem is common, but not normal.
00:14So, if you keep having problems, what I recommend is that you stop waiting for them to reset your modem or ONT and things like that.
00:26And it will be restored, it can be restored, well, it may be, but it will not solve that problem.
00:32I mean, no matter how normal it is, it's not going to be resolved for you because it's failing you all the time.
00:40What should we do? We're going to visit, sorry, to request a visit from a technician.
00:46And I say demand because now you have the arguments, since you've called many times, you'll be able to say, well, why don't they send me a technician to check the installation?
00:55Maybe many will say, but they will send you someone who doesn't know and this.
01:00Well, one of the things that is requested there is that first, in order to be able to review the maintenance,
01:09It is something that maintenance is already aware of directly.
01:12That is normally when they are big faults, but when they are so particular,
01:16First you have to go to a home technician to check your connection, your installation, your equipment and see the socket where you have it,
01:28where your connection is fed to feed your equipment.
01:30And once the technician checks you and says it's okay, even if he made a mistake, but he says it's okay and you call again,
01:39Then you make a repeated complaint and they will send you to another person, also from the same department.
01:46And maybe this person that you win, well, they will send you a person who maybe has more experience
01:52And this one will solve the problem there, maybe it's a bend in the cable, something that has better eye because it has been around longer maybe
01:59and it solves you.
02:02And if they say go, everything is fine and they fail you again, then you demand them again.
02:08Then there will come a time when they will say, no, we have already sent three, four technicians.
02:12and the technicians say it's fine, but it keeps failing.
02:16Then they will pass it on, as usual, to the maintenance department so they can go and check it.
02:27And maybe there in the maintenance area the first time they'll say, no, you see everything is fine.
02:32Until perhaps by the work of the Holy Spirit, when they go to check, at that moment it fails.
02:38And if it fails at that moment, well, that's it, they'll already detect what the problem is.
02:42As I say, it could be a fiber that is already damaged and maybe they can detect it.
