00:00In this case, this is something a little more limited, but it's still becoming very popular, and I'm seeing it in the Telegram group and also on YouTube, the messages they leave, asking if they can't prove that they receive the contracted Internet package, in this case we're going to put Full Connect, because Full Connect is very popular right now on Megacable.
00:30It could be Total Play, 1200 megabytes or 1000 megabytes, Telme is the same.
00:36If we have to say it, let's leave it at 1000 megabytes on any company.
00:47If you notice that you're not receiving those megabytes or bandwidth, you have the right to demand it or to have it configured correctly.
00:58There may be two cases here.
01:01One, that the router or the ONT, especially the ONT, is not properly configured, but not because the technician or the user has to configure it, but rather from there, from where the packages are activated and the ONT has not received the update.
01:20The other thing would be that maybe the client doesn't have the right equipment, or at least a device that can receive that speed.
01:32Any, any of the cases can happen.
01:34What does one do in the other?
01:37As a customer, you are not, as you can say, it is not your fault if you don't have the equipment and you don't realize it.
01:49So, he doesn't have them or it wouldn't be a sin, I don't know.
01:57The joke is that the company's technician has to come and prove to you that you are receiving it.
02:02If the client no longer has the appropriate equipment, well, that's another matter.
02:06Well, the customer will decide whether to continue with the same package or downgrade it because they don't have the appropriate equipment.
02:12He's going to say, well, I'm going to be paying for something I'm not going to enjoy.
02:14But that's up to each client, but you as a client have the right to be shown.
02:20And how are they going to prove it to you?
02:22Whether they carry a laptop or the same phone or smartphone that the technician brings there.
02:28Let me tell you, look, if, for example, you have a gigabyte, I say, look, on my phone, I don't want to say brands or anything,
02:35But my phone, for example, Mickey Mouse, look, I'm receiving 850 megabytes, 900.
02:41So, when you receive those megabytes, it means that you do have the 1000 megabytes activated.
02:49Because Wi-Fi will always have loss and not all devices work quickly and will have the speed.
02:56But you have 1000 contracted and you only get 500, 550, well that's a lot.
03:03So it's not normal there anymore.
03:04That is, the technician or the company has to prove to you that you are indeed receiving that package.
03:11Well, if you sell something to someone, you have to show them something or you're going to give them change for a 500-peso bill.
03:18You show him, if he spent 100, you show him that they are 200 peso bills.
03:23I'll give you an example.
03:26Here are the 200.
03:28Well, for example, maybe the client doesn't see well and says, no, they're not 200.
