Zillow COO Jun Choo told Fortune COO Summit that employees are using ChatGPT to gain new skills.
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TechTranscript
00:00All of our employees are fully remote, and we had to relearn how to do a lot of things.
00:04One of the things that our employees really had to learn was moving from slides with bullet points that you could voice over
00:10to actually being able to write documents so that you can communicate asynchronously with someone in a different time zone.
00:17And we found that our employees were actually lacking in some of those writing skills.
00:21So what AI has been able to do is now, you know, everyone has this employee who has great ideas
00:26but struggles getting the words out, and ChatGPT can help them.
00:30They can write in bullet points and prompts, and now they can write this beautifully worded document.
00:34So it's really kind of helped our best employees become better
00:38and really extended this culture of excellence that we have.