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VIVAQUA
  • 19/05/2025

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News
Transcription
00:00Vivaqua, votre water operator in Brussels,
00:02est en train de faire des works dans votre street.
00:04Ce qui concerne le laying de nouveaux drinking water pipes,
00:07le repair de la leak,
00:09le rénovation ou l'installation de la sewer.
00:11En tout cas, Vivaqua's mission reste le même.
00:14Il y a une bonne qualité de service.
00:17Il y a deux types de works.
00:19Schedule works et emergency works.
00:21Pour les works, qui sont souvent de longue durée,
00:24vous devrez être informé en advance
00:26par exemple d'un flyer dans votre letterbox.
00:29Ces works, marked out by yellow and blue barriers,
00:32often concernent the laying of new pipes
00:35or the renovation of sewer.
00:37A sign-on site will provide all the information you need.
00:40You can also find this information on our website.
00:44For emergency works, such as a leak or a sewer collapse,
00:48it's not always possible to give advance notice.
00:51We do our best to restore the situation quickly,
00:53but it can sometimes take longer than expected.
00:57What impact do Vivaqua's works have on you?
01:00The pavement does not seem to have been restored properly.
01:03Patience.
01:04Do not worry.
01:05A few weeks after the end of the works,
01:07everything will be restored to its original condition.
01:10Some works are carried out in successive phases.
01:13Temporary repair works may therefore be carried out
01:15in anticipation of later works at the same location.
01:18Other nuisances, such as difficult access by car to garages
01:22or household waste which has been placed outside the works area,
01:26are also possible.
01:27Useful information to minimise this inconvenience
01:30can be found in the door-to-door flyer
01:32from our website, www.worksites.vivaqua.be.
01:39Equipment needed for the works may encroach on parking spaces.
01:43This is temporary.
01:45If the water supply has to be cut off,
01:47you will be notified 72 hours in advance,
01:50except in case of emergency works.
01:52The interruption will be kept as brief as possible.
01:55A temporary water outlet will be installed nearby.
01:58Weather conditions and unforeseen works may cause delays.
02:05All these interventions are necessary to maintain the network
02:08and to provide a high-quality service.
02:11More information?
02:12Visit www.worksites.vivaqua.be.