Air India apologises to Shivraj Chouhan over broken seat on Bhopal-Delhi flight

India Today

Union Agriculture Minister Shivraj Singh Chouhan criticized Air India after being assigned a broken seat on his recent Bhopal to New Delhi flight, calling the experience unfair to passengers.

Transcript

00:00So that's the latest breaking news that we're getting after Union Minister's harrowing experience

00:12with Air India.

00:13Air India apologises to Union Minister Shivraj Chauhan.

00:16Air India says apologised for the inconvenience caused looking into the matter.

00:21Union Minister's harrowing flying experience was with Air India wherein he slammed the

00:25airline saying that his seat that was allotted to him was broken and sunken in.

00:31He said that he thought Air India services had improved and he asked isn't this cheating

00:36the passengers.

00:37The minister also hit out at Air India saying unethical to make passengers sit on sucked

00:42seats.

00:43Shivraj Singh Chauhan was on Air India flight to Delhi from Bhopal and now Air India has

00:48issued an apology saying we apologise for the inconvenience caused.

00:51Please be rest assured that we are looking into this matter carefully to prevent any

00:56such occurrences in the future.

00:58We would appreciate the opportunity to speak with you is what Air India has said to Shivraj

01:02Singh Chauhan.

01:04This is after Shivraj Singh Chauhan had a harrowing experience while taking an Air India

01:08flight from Delhi to Bhopal where he alleges that he was given a broken and sunken seat.

01:15The seat that was allotted to him was broken and sunken and he has hit out at the airline

01:19over the same.

01:22The colleague Amritanshi Joshi joins us live on the broadcast from Bhopal.

01:26Amritanshi for the viewers that are just joining us give us more details on what exactly happened

01:30that made Union Minister Shivraj Chauhan to hit out at Air India and we are also learning

01:36that the airlines has now issued an apology.

01:39So Shivraj Singh Chauhan, Union Minister was in Bhopal and he was travelling to Delhi.

01:44After that he had to go Chandigarh and other places for his inauguration of the Coosa Mela.

01:48So when Shivraj Singh Chauhan got into the flight, it was AI-436.

01:53Shivraj Singh Chauhan was allotted the 8C seat.

01:56When Shivraj Singh Chauhan reached at that seat, it was found that it was broken and

02:00sunken.

02:01Shivraj Singh Chauhan complained to the crew, he complained to the management and management

02:06told him that they had already told the flight members and the management that the seat was

02:13broken and the seat was sunken and it should be not allotted to anyone.

02:16Shivraj Singh Chauhan, the Union Minister had to travel on the broken and the sunken

02:21seat though he was requested by the management that the seat could be changed but there was

02:25no seat, extra seat in the flight.

02:27So Shivraj Singh Chauhan had to travel in the broken and the sunken seat.

02:30Now Shivraj Singh Chauhan took over the Twitter and he tagged the official account of Air

02:34India and asked him that are they only looting the passengers.

02:38He was seeing that after the Air India it was handled to the Tata management, it could

02:42have been improved but there was no improvement and he asked Air India to take care of these

02:48things that they should not fool out the passengers in the future time.

02:51Now Air India has issued an apology on the Twitter itself and they have said sorry to

02:58Shivraj Singh Chauhan for the matter and they said that they will look out to the matter

03:02and also what inconvenience which was caused in the flight during Shivraj Singh Chauhan

03:08was travelling.

03:09Now Shivraj Singh Chauhan asked Air India some questions that are they taking advantage

03:14of the people who need to travel fast to any of the place and they are charging high prices

03:19but they are not giving the thing that should be given, they are not giving the facilities

03:25that should be given which are charged by the flight or the management of any airline

03:30by people are paying this high price.

03:33So they have issued an apology.

03:34Thank you for bringing us those details after Union Minister Shivraj Singh Chauhan had harrowing

03:39experience at the Air India flight where he hit out at the airline, the airline has now

03:43apologised saying that they are looking into the matter.

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