NHS challenges in Liverpool

When you need medical help, what challenges do you face in getting seen, and how has that affected you?

Transcript

00:00In actual fact, I've just changed GPs because you can't get to see my GP.

00:05You hardly, even on the phone, you can't get a phone consultation or anything else.

00:09A lot of people have problems getting appointments and getting the treatment that they need.

00:16So yeah, because whenever you mention NHS you think of struggles and money and cuts and

00:23difficulty in getting the service that they've perhaps been used to in years gone by.

00:31I went once, I needed physiotherapy and they said oh we've got a physiotherapist in the practice

00:37so along I go and he's sitting in the room on his own doing nothing and then he said oh I'll

00:42send you the app, you can download it on the internet and do the exercises at home.

00:46Well what was the point of him being in that room?

00:48You know I've got doctor surgery by home, they're quite good. I can get appointments

00:53when I need appointments. I don't tend to need it very often,

00:56although most admissions have retired, I have.