A day at Dubai International Airport

Gulf News

A visit to Dubai International Airport's Immigration Department.  Read more Dubai International Airport stories on gulfnews.com - Eid and Ramadan to boost Emirates’ numbers http://bit.ly/2Lc32C2  See more videos at https://gulfnews.com/videos

Transcript

00:00A typical day at Dubai International.

00:13This award-winning airport is one of the busiest in the world, accommodating over 50 million

00:18transportations each year.

00:20And with more than 80 different airlines moving passengers through its doors, it requires

00:24a top-notch team to manage the foot traffic that pours through the airport's immigration

00:28department each day.

00:32The airport has 92 passport control desks spread across two terminals, all manned by

00:37staff who have special training in customer relations.

00:42There can be as many as 50 customs officers working in a single shift.

00:47We have our training, especially for immigration, on the counters.

00:52They do like customer services, how to deal and give the service.

00:58We teach them how to be patient with the passengers, because a passenger, he comes

01:04like for eight hours traveling.

01:08We put ourselves like in his place.

01:11State-of-the-art digital technology such as cameras and scanners are used to speed commuters

01:16through the counters, and duty officers are on hand to monitor the staff's performance.

01:22We have on each shift there is a duty officer, and they give us like a feedback on the staff

01:28to give them more training, and some of them, like in English language and customer services,

01:34we will take them or we will give them the first available training course.

01:39In its quest to make the immigration process as smooth as possible, there are a number

01:43of services available, including special needs facilities, private screening booths for women,

01:49and fast-track queues for families with children.

01:52And officials are always on hand to offer assistance.

01:56We have for special needs, separate counters for them.

02:14We have for the covered ladies, separate cabins for them, to be for their privacy.

02:20This process cannot be done in front of the other passengers, it will be on a side.

02:26Plus, we have our staff on the waiting area, they receive the families.

02:33Kids, we don't want them to be in lines, so we give them special counters,

02:39or give their procedures much faster.

02:50We are doing our best to complete the procedures for the passengers.

02:56And thank God, the team that I have, they all work in one team, and everyone cooperates.

03:05E-gates are also available for passengers who wish to cut out unnecessary waiting in line.

03:11The airport is also preparing to open a new smart E-gate system,

03:16where passengers can swipe their passport's barcode,

03:19undergo a quick facial and retinal scan via a high-accuracy camera,

03:23and be on their way in under 20 seconds.

03:38At Terminal 3, the General Department for Residency and Foreign Affairs Center

03:43offers comprehensive services relating to naturalization, residency and tourism.

03:48The center is open to the general public 24 hours a day, 7 days a week.

03:53Travelers moving through the immigration counters had this to say

03:57about their Dubai International Immigration experience.

04:09It was very easy.

04:12I felt at home.

04:15I was very comfortable.

04:17I didn't have to wait for a minute or a second.

04:42But everything is very good here in Dubai.

04:44With a team of dedicated staff working around the clock,

04:47and plans in place for future streamlining,

04:50it's clear the Dubai International Immigration Department have a specific focus in mind

04:55when dealing with the many travelers that grace its counters.

04:58Our aim is to give certification for all Dubai passengers and UAE visitors.

05:11For more information, visit www.fema.gov

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