How do you feel about self service checkouts?

National World - LocalTV

Sainsbury’s is cutting 3,000 jobs, with supermarkets turning to robots for stacking. Do you like the new self service checkouts and how do you feel about AI replacing workers, and what could it mean for the future of work?

Transcript

00:00It's disgusting, really, the way they just naturally assume that human interaction is just gone.

00:06It won't be long before it's all phone-related, really.

00:09The convenience, it depends how much you've got. If you've only got two or three items, I'll use them.

00:13Anything bigger, then we will use a staffed checkout.

00:18And I think it's telling that I know some supermarket chains have actually gone more back to staffed checkouts.

00:26I'd rather person-to-person. What happens if something goes wrong with a robot?

00:32They're not all 100%. If something goes wrong with a robot, what are you going to do?

00:36The self-service thing about them, you can't ask a simple question. Have you got a bag here? Have I done this right?

00:41Some people like the interaction as well that you get with them.

00:44If you hit a problem, then you're looking around in the self-checkout.

00:48Hello, can you help us? And also, there's always at least one person at the self-checkout,

00:56so that member of staff could probably be better served at a checkout.

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