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Trains companies with the most complaints in 2024
Local TV
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10/01/2025
The UK rail watchdog has revealed how many complaints train passengers made last year. The data revealed that punctuality and reliability were the main sources of frustration for passengers.
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00:00
The UK Rail Watchdog has revealed how many complaints train passengers made last year.
00:06
The data revealed that punctuality and reliability were the main sources of frustration for passengers.
00:12
Caledonian Sleeper, Avanti West Coast, Lumo and London North Eastern Railway were at the
00:17
top of the list for the number of complaints they received.
00:21
There were reportedly 158,721 complaints between April 1st and September 30th last year.
00:29
According to the regulator, this was a 9% drop from the previous six months.
00:34
Whilst Avanti West Coast saw 103 complaints per 100,000 journeys, the rate of complaints
00:41
decreased by 21% year-on-year.
00:44
Lumo saw an improvement compared to the same period the previous year as complaints decreased
00:50
by 50%.
00:51
LNER recorded 94 complaints per 100,000 journeys and it saw a 21% increase in complaints between
01:00
April and September compared to the same period the previous year.
01:04
But it's reported that the increase in complaints for LNER was due to disruption out of the
01:08
company's control including overhead wires coming down and loss of signalling.
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