Train companies with the most complaints in 2024

National World - LocalTV

The UK rail watchdog has revealed how many complaints train passengers made last year. The data revealed that punctuality and reliability were the main sources of frustration for passengers.

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00:00The UK Rail Watchdog has revealed how many complaints train passengers made last year.

00:06The data revealed that punctuality and reliability were the main sources of frustration for passengers.

00:12Caledonian Sleeper, Avanti West Coast, Lumo and London North Eastern Railway were at the

00:17top of the list for the number of complaints they received.

00:21There were reportedly 158,721 complaints between April 1st and September 30th last year.

00:29According to the regulator, this was a 9% drop from the previous six months.

00:34Whilst Avanti West Coast saw 103 complaints per 100,000 journeys, the rate of complaints

00:41decreased by 21% year-on-year.

00:44Lumo saw an improvement compared to the same period the previous year as complaints decreased

00:50by 50%.

00:51LNER recorded 94 complaints per 100,000 journeys and it saw a 21% increase in complaints between

01:00April and September compared to the same period the previous year.

01:04But it's reported that the increase in complaints for LNER was due to disruption out of the

01:08company's control including overhead wires coming down and loss of signalling.

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