Keeping your travels stress-free | Ordinary People - video Dailymotion

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Ever considered volunteering at Changi Airport? Gary Gan shares his experiences as a service ambassador, describing the joy of helping travelers, the support from his family, memorable encounters, and the importance of passion and volunteering, emphasising the mutual benefits it brings.  Watch more: https://www.asiaone.com/video

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00:00We received good feedback from some travellers

00:03and they made this comment to me.

00:06They said,

00:08you are the best.

00:09You are so helpful.

00:10I came from this so-and-so place.

00:12The people there are not friendly.

00:18Hello, I'm Gary Gan.

00:20I'm a 72-year-old grandfather of four.

00:25I've been a volunteer with Changi Airport Group

00:28as a Changi Service Ambassador since 2016.

00:35I'm scheduled once a week

00:37on a Tuesday afternoon shift

00:39from 3pm to 7pm.

00:43Our reporting time is 2.30pm.

00:46So after lunch, we go for the briefing.

00:51Then we start our shift at 3pm.

00:53Nice to see you.

00:57My main duty is

01:00wayfinding for passengers.

01:04I find satisfaction

01:07to be able to help them to locate

01:12their boarding gates.

01:19Hello.

01:19Yes, may I help you?

01:21Oh, smoking room?

01:23Can you follow the sign?

01:24You see the blue sign?

01:25Arrow sign?

01:26This way.

01:27Over there.

01:29At the corner.

01:30Yeah?

01:32Yes, may I help you?

01:35Yeah, this is Terminal 3.

01:36Thank God.

01:37So 504?

01:38So gate A2?

01:39This way.

01:41Yeah, you just have to wait there.

01:42But you still got plenty of time.

01:43We can walk around.

01:45Oh, it's too early, sir.

01:46Yeah, that's what we thought.

01:48Not that we want to get on the flight yet.

01:50Enjoy Changi first.

01:52Oh, you want to get your luggage

01:53you have to go down to the immigration.

01:56Okay.

01:56Yeah, go through immigration.

01:58Then you go to collect your luggage.

02:00My family is very supportive of my

02:04volunteering activities.

02:05Even my wife joins me.

02:09She also comes on duty with me

02:13once a week at Changi Airport.

02:15So, but we do date on the bus.

02:19We come together and go home together.

02:23May I help you?

02:24You go to gate B.

02:25You go that way.

02:27It's not out yet.

02:29The information is not out yet.

02:30Ah, just walk straight to the end.

02:33It's called Transfer B.

02:34You go upstairs.

02:35It's the same terminal.

02:37Oh, okay.

02:38Yeah, terminal.

02:39Yes, yes, may I help you?

02:41What is it?

02:42What is the B5 for flying to Shanghai?

02:45What is this?

02:47Huh?

02:48Ah.

02:49It's a new gate.

02:50Sometimes we have peak hours.

02:52They come all together to

02:54find where are their gates,

02:56what time is their flight,

02:57whether there's any delay,

02:59or change your gate number.

03:00Sometimes they change from A to B

03:03or from one terminal to another terminal.

03:06So, we have to direct them to the right places.

03:09As you can see,

03:10they have to check gate open,

03:13some boarding, last call.

03:15Huh?

03:16Yeah, so we have to tell them

03:18if it's last call, they really have to rush.

03:21Huh?

03:22Sometimes I introduce them to

03:23free Singapore tour over there

03:26because they have more than five hours.

03:27Sometimes early next morning,

03:29then they fly off.

03:31Yeah, interestingly,

03:32there were these three China nationals.

03:36I helped them while they were on their transit

03:39to Bali.

03:41And then, on their way back,

03:43one week later, I was on duty again.

03:45And they recognised me

03:47and they came to thank me.

03:48Oh, you are the one who helped us, you know.

03:51They were so happy to see me again.

03:53Sir, 406.

03:55SQ406.

03:56SQ406, uh...

03:59315.

04:00A4.

04:01This way.

04:02Yeah, because they share the same plane, yeah.

04:06Yeah?

04:10406 here, A4.

04:12A4, just wait here.

04:14Huh?

04:14You are too early, man.

04:16Your boarding time is 11am.

04:19Yeah, there's no information yet.

04:21B2 is over there, at the end.

04:24All the way at the end.

04:25Until after 9pm.

04:27Yeah, after 9pm.

04:29I myself am a traveller sometimes, you know.

04:32So when I go to other countries,

04:33I also need help because of language.

04:38It's good to help other people when they are here.

04:43You get it?

04:45Yeah, after 6pm.

04:47Okay, thank you.

04:49Especially when we are volunteers,

04:50we can contribute something to help these people.

04:55Oh, for the butterfly garden.

04:59It makes them feel good.

05:01It makes us feel good.

05:02So it's a win-win situation.

05:08Oh, you are too early.

05:10Yeah, buy it in the right terminal.

05:12Yeah, your boarding time is 9.30pm.

05:16So the information won't be out so soon.

05:19Check after 6pm.

05:20But in the meantime, you can...

05:22Have you been to the butterfly garden?

05:25To me, there's no age limit in volunteering.

05:28Age is just a number.

05:31Oftentimes, I encourage younger people,

05:34even students, to volunteer their time

05:37in doing voluntary work.

05:39We can do many, many things.

05:42It's just whether we have the passion for it.

05:46Well, I derive satisfaction

05:49from the smiles from other people.

05:52When they are happy

05:56and they thank you with a big smile,

05:58that's good enough for me.

Keeping your travels stress-free | Ordinary People

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