Rachel Riley has been experiencing issues with bus travel

Express & Star

Disabled wheelchair user Rachel Riley was told she couldn't catch the bus due to 'not having the right permit'. The incient has since left her with a lack of faith for her local bus srevices. This is her story.

Transcript

00:00Hello, my name's Rachel Riley and I live in Chesney and Hay and I've been using a wheelchair

00:07now for the last six years. The last two weeks I've had two incidents on two separate buses.

00:13The first one was a select bus going into Pankridge which was, the driver was being

00:20quite rude regarding the ramp being put down and giving me dirty, sarcastic comments. The

00:27second incident was with West Midlands Travel. I was put back, refused on the bus because

00:33I didn't have the right permit to catch the bus with my wheelchair. I have never felt

00:39so disheartened and upset to be discriminated for being a wheelchair user that I am now

00:50wondering where my place in society is. Is that okay?

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