A London mum says bus drivers refuse to lower ramps for her disabled son Charles—up to 12 times a week.
The two-year-old, who uses a specialist chair due to chronic lung disease, was twice denied access to the 197 bus in Croydon on 7 May.
Footage shows one driver refusing to lower the ramp, while another only helped after a supervisor intervened.
Charles, born severely premature, relies on life-saving equipment. His mum called the treatment “humiliating” and discriminatory.
TfL apologised, calling such refusals “unacceptable” and confirmed it is investigating. Her TikTok videos have received over 500,000 views.
The two-year-old, who uses a specialist chair due to chronic lung disease, was twice denied access to the 197 bus in Croydon on 7 May.
Footage shows one driver refusing to lower the ramp, while another only helped after a supervisor intervened.
Charles, born severely premature, relies on life-saving equipment. His mum called the treatment “humiliating” and discriminatory.
TfL apologised, calling such refusals “unacceptable” and confirmed it is investigating. Her TikTok videos have received over 500,000 views.
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FunTranscript
00:00hi can you put the ramp down please excuse me can you put the ramp down please
00:09can you put the ramp down please why can't you put the ramp down
00:16no I've just had a complete ramp down for my son to get on the bus
00:21no I'm not bumping him off I need the ramp down please
00:30what an idiot and he's just left us look I'm not dealing with this no more I'm just in a
00:45court case at the moment with TFL I'm having this problem every day my child is on a life
00:50support machine I can't bump it up I'm not being difficult I'm in a court case with TFL at the
00:54moment okay I've just had it today okay so I'm recording this now just for my evidence okay
00:59so it looks like a buggy it's got oxygen ventilator and she's refusing to put the ramp again
01:04want the ramp down I just want the ramp down you got out and started touching my son's chair