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Kent Tonight Special: Can devolution solve Kent's bus crisis?
KentOnline / KMTV
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17/02/2025
Buses are a lifeline for thousands in Kent but ask passengers, and they'll tell you services aren't what they used to be.
Bus companies blame rising costs and fewer passengers, while councils say they can't afford to subsidise every route.
With devolution on the horizon, could a mayor with greater powers fix the problem?
Local Democracy Reporter Gabriel Morris has taken a trip around the county to find out.
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00:00
Buses, a lifeline for thousands. But ask anyone who uses services in Kent and they'll tell
00:08
you they're not what they used to be.
00:11
None of us will be going out. We'll be prisoners in our own home.
00:14
It's a private enterprise being run with public money.
00:17
Bus companies say they're having to cut back on routes due to fewer passengers.
00:22
We have to make sure that we can continue to operate in a proper manner. At the end
00:26
of the day, we are a business just like a sweet shop or a major supermarket.
00:31
Experts warn that bus travel must remain an attractive option.
00:35
Well, it is the growth in use of private cars becoming more and more a piece of most people's
00:40
households.
00:42
With devolution on the cards, huge reform could be on the way.
00:46
The Tory Transport Act of 1986, we're not allowed to have a TFL for Kent type system
00:52
which is what we need.
00:53
But will it be enough to fix Kent's bus crisis?
01:03
It's just gone 11am on the Queensway Estate in Sheerness. These pensioners waiting for
01:08
the 362 to take them into town for shopping. They all rely on the bus.
01:13
Because of the means of transport, I don't drive and I can't walk because I've got bad
01:19
legs, so it's just hard to catch the bus. But, yep, you're restricted.
01:24
The last service into town is at 1.20 in the afternoon. Sylvia, in her 90s, takes the bus
01:30
once a week. It drops her at Tesco. By the time she's finished shopping in town, there's
01:36
no bus home and she has to take a taxi.
01:42
Nothing's helping people on the island. It's just going downhill. And they're not looking
01:50
after what the people want, you know. At my age, and a lot of other people, elderly, it's
01:57
too tiring.
01:59
They say services have been cut back again and again.
02:04
You know, with the cutbacks and cutbacks, with the government as well, I know that's
02:08
nothing to do with the buses, but I think Queensway will just get left behind.
02:14
Why do you think Queensway's being left behind?
02:16
I really don't know, because we're all old and we're handicapped. They're thinking if
02:23
we leave them long enough, they all might just sort of give up and, you know, just become
02:28
hermits.
02:35
Elsewhere on the Isle of Sheppey, a mum of three in Laysdowne, one of the most rural
02:40
areas, she relies on the bus to get her daughter to hospital appointments in Maidstone. Her
02:47
daughter is partially blind and while buses do run here, the last one is just after six,
02:54
makes it almost impossible to get there and back in a day. Her husband has to take the
03:00
day off work to get them there.
03:04
It would be really lovely if people in higher government could understand that not everything
03:11
has to be centralised, that the rural communities, the real outreached ones, are the ones that
03:18
really need the support, because Croydon's got enough buses, they've got the tram link,
03:23
they don't need any more money. We need it here and we need it up and down the country
03:28
and the rural communities where there is no infrastructure.
03:33
Why are we seeing so many cuts? I've come to meet the man who runs New Venture Buses
03:40
to find out what it takes to be an operator in 2025.
03:44
Lovely to meet you, could we just ask all about your buses?
03:48
We're New Venture, we're based in Ellesford near Maidstone, we operate about 30 buses
03:53
in the community, round about Medway and throughout Kent.
03:56
I guess part of the challenge is actually getting people onto the buses in the first
04:00
place and if they're not viable then you're going to have to cut a bus. I mean, for people
04:05
who live in rural communities, as a bus operator, explain why you've had to make those difficult
04:09
decisions.
04:10
Because the income from fares is insufficient to cover the costs of the fuel, the driver
04:15
and so on. We need to have funding to ensure that the company can be sustained on a day-to-day
04:24
basis and little bits of that which become unpopular mean that we have to take what might
04:31
be seen as drastic action.
04:34
Buses outside London were deregulated in the 1980s, that means they're privately run, but
04:40
councils can subsidise routes. Kent County Council says it's had to cut back in order
04:46
to fund its statutory services. Yet the council has just received £23m from central government.
04:54
Now Kent is a very large place and buses are very expensive and that money won't go very
04:59
far and he can't spend all of it on subsidising buses. Some of it is capital spend, but what
05:05
he can do is try to ensure that the Isle of Sheppey gets its fair share of that money.
05:13
Since 2010 there's been a 30% drop in bus miles travelled. With council subsidies decreasing,
05:20
another type of local authority have stepped in in some areas to pay for services. This
05:27
is one of two weekly services stopping in Borough Green.
05:31
The parish councils haven't got revenue caps so we can put the precept up to cover this
05:39
sort of cost and there was a real willingness amongst the parish councils, the whole group
05:44
of 12 of them, to get involved in this and get it up and running. And it's a success
05:49
with between 15 to 20 literally every bus every week.
05:55
But it's unlikely this could be scaled up across the whole of the county.
05:59
But in Kent and Medway there are hundreds of different routes operated by a whole load
06:04
of different operators, big and small. But 97% of those are commercially viable with
06:10
the rest funded by parishes or county councils.
06:15
With fears growing that services could worsen in the coming years, is there any hope for
06:20
public transport? Devolution will happen at some point.
06:26
The Promise is a TFL for Kent. The Promise is an integrated transport service that isn't
06:32
just about, you know, there is a bus company that can deal with this small part of a county
06:37
where you don't get economies of scale, where you're essentially allowing private companies
06:41
to call the shots. Instead you can have a system controlled by the democratically elected
06:46
representatives who do the franchising, who choose the routes and then just find a contractor
06:51
to carry it out, just as happens in London.
06:54
The bus operators are sceptical that copying the Transport for London model in Kent will
06:59
work.
07:01
The bus operators have very little say in how the bus network works. It's largely controlled
07:07
by politicians. And when you get politicians controlling something, sometimes the commerciality
07:12
can be taken out of situations. I don't believe that the TFL model is financially sustainable
07:20
above all.
07:21
Yet there is broad agreement that local government reorganisation could lead to better co-ordination
07:28
when it comes to buses.
07:29
I think a lot could be done with the existing structures, but if structures are simplified
07:35
and there's less authorities, then yes, certainly. But what it does need is a full understanding
07:40
and the expertise and skills in whatever organisation is going to take the business and local authority
07:46
forward in actually being able to overcome the challenges that are here. And we see a
07:52
bright future for public transport.
07:54
Neil Baker, the county councillor responsible for buses, has far less power than a mayor
08:00
ever would. But says devolution is the ticket to the bus crisis.
08:05
I think devolution could unlock lots of current logjams in the bus system. The big thing with
08:12
all of this now or in the future is going to be funding. It's going to be difficult
08:16
without seed funding, without some subsidies in places to actually really transform our
08:21
public transport network. But I think devolution does that, both in the immediate term with
08:25
having a mayor right at the top table being able to bang the drum for these improvements.
08:30
But what could a bus network in Kent look like under devolution? Both fast track routes
08:37
in the county have been given millions of pounds worth of funding from the government
08:42
and electric buses are set to be coming later this year.
08:46
Many people will say if they get a bus they want to know that they'll be able to get it
08:50
when they want to get it and it arrives when they want it to arrive. Otherwise they'll
08:54
just default back to using the private car. You do need a certain number of people to
08:59
get the services viable. Clearly you're not going to have fast track running between villages
09:02
of 40 houses. But hopefully in this move and the funding that's coming with it from central
09:08
government, as long as it is, everyone should start benefiting.
09:11
But earlier this month there was another bump in the road, the Kent's bus crisis. Devolution
09:17
delayed. Real change isn't now expected until the end of the decade. Bus campaigners fear
09:24
what could happen in the meantime. The group Save Our Buses was set up in response to declining
09:30
stagecoach services, particularly in rural areas across Folkestone. They believe timetables
09:36
will continue to shrink until devolution arrives.
09:40
So I just set up a group to make it for action. So rather than just say to stagecoach we think
09:46
you're wrong, we're actually going to the MP, we're going to the government, we're going
09:49
to everybody that is affected by buses to try and make some changes.
09:55
These campaigners are forming a so-called people's focus group, bringing together operators,
10:01
councils and passengers.
10:04
We should be able to tell people and the bus companies this is the best way to operate
10:09
but they won't listen to us, sadly at the moment. But we will keep trying.
10:13
And do you think devolution will make any differences to buses here?
10:17
Yes I do and I think a mayor of Kent will be solely responsible for running the buses,
10:23
they will control the routes and more importantly they'll control the profits because with stagecoaches
10:28
at the moment they have what they call their golden routes where they're making a lot of
10:31
money and they have the less well-off routes like my 74 service and they won't subsidise
10:39
one with the other. But when the franchise system comes in and under the Andy Burnham
10:44
scheme in Greater Manchester, the more profitable routes will subsidise the less profitable routes.
10:50
Stagecoach says the combination of rising costs and fewer passengers mean they've had
10:54
to face some tough decisions about loss-making services.
10:58
With no quick fix in sight, the question does remain. Can Kent keep its buses running long
11:05
enough for devolution to make any difference?
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