Brand new Nova vets opens in Newport, an independent vets.

Want an independent Vets?, why not meet the team at Nova vets in Newport as they open up there doors and open for the first time.

Transcript

00:00So we're here at Nova Vets, brand new vets in Newport and we're with the bosses. So introduce

00:05yourselves ladies. I'm Anne Lee, I'm a veterinary nurse. I'm Kate, I'm one of the vets. And I'm Sam,

00:14one of the vets. So what's your history then? So this is a, I mean, this is a brand new place here

00:19on, is it Nye Park? How do you say it? Nye Park. Nye Park, yeah. Just over the road from Aldi,

00:26if people are wondering whereabouts in Newport. So a little bit about your history then ladies,

00:31what were you up to before this place? Well we've all worked in practice, that's how we

00:36made each other. And we all felt that the time was right to open a new practice for the people

00:46and the vets in Newport. Cool. And you're from around this way, all of you pretty much,

00:50Newport and on the outskirts? Yeah, I live in Newport, yeah, I have done since I left university.

00:55Yeah. Which is also in Newport. So I've lived here for a long time. Yeah, we all live locally.

01:02So does that mean when you go walking down the high street in Newport, you're recognising all

01:06that, you've got all these little dogs yapping going, no! I hope the dogs are pleased to see you.

01:13Well, most of the time. So ladies, what's special about Nova Vets then,

01:18then why should people come and get on board? We want to offer an independent veterinary care

01:24to the people of Newport. We want to make sure that there is a continuity of care,

01:30that people can come and see the same vet, unless someone's off on holiday, which they can't control.

01:35But yeah, try and see the same vet, really get to know the patients, the clients.

01:42We've all worked in that atmosphere before, and we all really enjoyed it, and want to bring that back.

01:50You'd second that, ladies? Of course. Absolutely.

01:53Yeah, because there is, it seems to be a bit of a national trend of a lot of the independent vets,

01:58as we know, getting bought up by the big chain. So, you'll kind of want to bring back that more

02:03personalised level of service, that more intimate service.

02:07Yeah, and that's what we wanted to do. Control over your clinical practice.

02:15Yeah, I mean, we have the benefit of being able to make all the decisions in-house.

02:20We don't have people telling us what we can or can't do, and that kind of freedom of decision

02:26can be passed on to our clients, as well, which will undoubtedly benefit them.

02:31Great stuff. And I understand you've got a little moggy in at the minute, have you?

02:35Are you looking after?

02:37Yes, yes.

02:38So, that'll be your first customer, won't it?

02:40It is.

02:41Well, it's our first patient to use the kennels.

02:43Yeah, yeah, yeah. Cool.

02:45Yeah, she's getting luxury treatment later today.

02:48Yeah, so she's christened the kennels.

02:50She has.

02:52Well, thank you, ladies. We'll have a look around, and we wish you all the best with future business.