Safewards model of care pilot reduced violence in hospitals — to be rolled out across ACT - video Dailymotion

ABC NEWS (Australia)

The Safewards program aims to make wards a more positive environment to reduce violence towards healthcare workers. More than half of the staff involved in a pilot said the program impacted conflict in the workplace.

Transcript

00:00A little familiarity and a friendly chat go a long way.

00:07Myself and the team leader, usually we go and speak to every patient in the ward in the morning,

00:13introduce ourselves to the patients and the family members,

00:16we ask them if they have any questions or concerns.

00:18The Safe Wards program, now rolled out in 10 ACT hospital wards,

00:23involves practical measures for fostering a kinder culture.

00:27It's part of a broader strategy to encourage reporting of safety issues and violence.

00:32We've seen reported incidents of occupational violence go down in some wards, go up in others,

00:38but overall the feedback from staff and from patients and families and carers

00:43is that they're feeling a more positive environment.

00:46They're seeing a reduction in occupational violence,

00:48but also a reduction in the use of restrictive practices like medication to keep patients calm.

00:55There's been concern from peak bodies about violence in hospitals nationally,

01:00particularly in emergency departments.

01:02In the 2022 to 2023 financial year,

01:06there were 50 reports of occupational violence in the Canberra hospitals ED.

01:11The following year, there were 95,

01:13and in the 12 months to this July, there were nearly 170.

01:18And while some of that might be down to an increase in reporting,

01:21researchers like emergency consultant David Coldicott say it could be a symptom of broader issues.

01:29People who are finding it difficult to find their healthcare elsewhere

01:33are using the emergency department as a safety net.

01:36That might be for a repeat prescription, that might be for a chronic problem,

01:41it might be for a pain issue that doesn't require immediate treatment.

01:44A kind of medicine for a struggling system.

01:51It probably can't be through.

01:52It only turns out that we want to do better treatment happen.

01:53That might be a problem with the tech department.

01:54Because of past, it may be a problem with the veteran healthcare,

01:55but there's a problem with the implementation center.

01:56That might be for the threat to the escape system.

01:58But when they're going to work with them.

02:00They decided to get a problem with the test.

02:01That might be a problem with the ANTIC.

02:02That might be a problem with nothing.

02:03It might be a problem with and is that the primeiro technic system.

02:05The first step of the działa,

02:06the part of the działa immune system.

02:07That might be a problem with theな essa problem with the治 and the kristen.

02:09This is an emergency.

02:11It might be a problem with a problem with that.

Safewards model of care pilot reduced violence in hospitals — to be rolled out across ACT

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