- 2 days ago
Dover 24-7 Britains Busiest Port S01E01
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00:00Nestled beneath the famous white cliffs is the port of Dover.
00:06Morning. Bonjour. Just need your passports, please.
00:11Ten million passengers and a third of the UK's entire trade with Europe
00:16pass through this international gateway every year.
00:21This is the captain speaking. Very shortly, we shall believe in the verb.
00:26Dover works around the clock. That keeps breaking down.
00:30Mayhem. To keep goods on the supermarket shelves and passengers moving.
00:35Ready for a holiday. Just where the blue flags are.
00:38Absolutely loved it. We booked again next year.
00:41Making split-second decisions that impact the entire country.
00:45Get to the eastern entrance at 6.35, please.
00:50From battling storms. Waterproof at the ready.
00:53To keeping everyone safe. Will you calm down, sir?
00:57Everyone is in the same boat.
00:59Right there. Show me your hands. Do it now.
01:01You have a gun. We go behind the scenes for the very first time.
01:05I've never had this. Not when everything's gone down.
01:07Time for a tea. No, we ain't got time for tea.
01:11As the team faces its toughest summer yet.
01:13This morning is not going well. What's she doing there?
01:16She's gonna be late. It's getting worse.
01:18Why are you carrying pigeons?
01:20That's not it, you're not right.
01:21Keeping Britain's busiest port open for business.
01:26Everybody's ready?
01:27Thank you. Let's go.
01:38Just have a quick look at your passport.
01:40The Port of Dover fund their own police force of nearly 40 officers.
01:45Thank you. Merci.
01:47Together, they manage the safety and security of 10 million passengers
01:52that travel through every year.
01:53Thank you very much. Have a good day. Bye-bye. There you go.
01:58With the summer season in full swing, the port is at full capacity
02:03and officers are working around the clock to ensure everything runs smoothly.
02:09Anyone? Come here. Good evening.
02:11Good evening. Just calling in for a comms check, please, over.
02:16Mark and Jo are out on shift.
02:18As officers, they have a responsibility to police the port and its perimeters.
02:26Shall we have a wander?
02:27Yeah, let's have a wander down here. Shall we see if there's any one?
02:29It won't hurt, will it? No.
02:32Today, they're heading up to the top of the White Cliffs,
02:35where people sometimes gather and cause trouble.
02:38I scared some bloke half to death last time I came down here,
02:41because he was picking elderflowers for his making wine.
02:43And he thought I was going to bust him, and I was like, you all right?
02:47Yes. It's not wild samphire. It's fine.
02:50You take a handful of flowers.
02:57Joe, I'm just going to check down here.
03:03Happy? Yeah, it's all good, mate.
03:04It's not drinking taking place down here, but there's nothing to worry about.
03:08We'll check the next one.
03:10So, we're just coming up here. It's Friday evening.
03:12The weather's reasonable.
03:14Summertime, we may encounter people up to no good up here.
03:18All good, mate.
03:19All good? Yep.
03:21A, we're visible, so people see that we're policing our ground.
03:25And B, we may catch people up to minor sort of antisocial behaviour,
03:29drink of drugs, that kind of thing.
03:31While most incidents are low-level offences,
03:34the police always have to be on the lookout for more serious crimes.
03:39You can see the entire port from up here.
03:41So, it's a really nice beauty spot to take pictures,
03:44but we want to make sure that people are up here taking pictures
03:47for the right reasons, essentially.
03:51As the Port of Dover is an international gateway to Britain,
03:55security is vital.
03:56And this viewpoint is a prime spot for someone to conduct illegal surveillance.
04:01One of the reasons we come along here is to ensure that no-one is up here
04:05preparing hostile reconnaissance.
04:07So, the next set of cliffs along will do that soon,
04:10for similar reasons, really.
04:12It gives you an overview of the entire port.
04:16All good? Yep.
04:17No dramas.
04:18Nobody out harvesting blackberries tonight.
04:23Control calling 2-1.
04:25Calling control.
04:26Where are we needed next?
04:27You are now man controlled with pass late 3.
04:32Mark and Joe have now been called down to passport control,
04:35where a five-seater car has been pulled over with eight passengers crammed inside.
04:40We go somewhere quieter, I think, so we can hear ourselves think.
04:49Right, follow me.
04:51Nice and steady.
04:54It's quite common that we see multiple occupants in passenger cars.
04:58It's something we see on a daily basis.
05:00Yeah, into the shed, please, sir.
05:04Yeah, if you turn your car off, it's a bit fuming.
05:06The driver has driven from Birmingham.
05:11He's Romanian and doesn't speak English.
05:13Yeah, yeah, I hear it now.
05:15So he's asked his friend to translate.
05:17If you just listen to what I've got to say and relay it back to the driver,
05:20I've spoken to the French authorities.
05:23Because he's driving through the passport control with eight people in a five-seater car,
05:28they have refused him entry into France.
05:32And now we need to deal with the road traffic matter of carrying the extra children in the back
05:37and having no seat belts.
05:38Could you do us a vehicle check to start with, please?
05:41The first thing they need to do is check whether the car belongs to the driver
05:46and his driving history.
05:48OK, that's interesting.
05:50Thank you very much for your help tonight.
05:52So, had a chat with our PNC operator.
05:55And this gentleman has six points for driving on a mobile phone.
05:59Insurance is held to a different-named individual. It's not registered to him.
06:04The vehicle's not registered to him?
06:05No.
06:06Is he shown as a named driver?
06:07No.
06:09Tell your friend the vehicle's not registered to him.
06:12He's got previous on his insurance for driving with a mobile phone.
06:16He's not got any insurance.
06:18And also, because he's got eight passengers in a car,
06:22three of those are children that are not restrained in.
06:24Then we'll be looking at using a vehicle in a dangerous condition
06:28by means of passengers carried.
06:31OK?
06:31Sir, if you call, please.
06:33Just available officer to attend.
06:35Oh, sec or two.
06:37Straight driver is claiming to have a gun.
06:42Right.
06:43Just going to have to...
06:43Can't do it, aren't we?
06:44Stay...
06:46Right.
06:46Stay there.
06:47Stay there.
06:48Don't go anywhere.
06:49Just a port of driver with a handgun.
06:51Over in the adjacent security shed,
06:57there is a lorry driver who claims he has a handgun.
07:02Hello, mate.
07:03Show us your hands.
07:04Show me your hands.
07:05Do it now.
07:06Police have sprayed.
07:07Follow us.
07:07Yes.
07:08You're saying you've got a handgun?
07:09I have a gun.
07:11You have a gun?
07:12You've told my colleagues you've got a gun?
07:13No, I have a gun.
07:14Well, you've told them you've got a gun.
07:15Uh, OK.
07:17Why would they lie?
07:21They go out every 45 minutes.
07:32So if you don't get this one, you'll get the next one.
07:36Dover is the UK's busiest ferry port.
07:40Every 24 hours, around 10,000 cars and freight pass through here.
07:46Your passports, have them all open. All open, OK?
07:50At the face pages.
07:52And day and night, the port police force is on high alert.
07:56Let's just make sure he's got nothing in his waistband,
07:58and then we'll take it from there.
08:00Officers Mark and Joe have just been called to security,
08:04where a lorry driver has claimed he has a gun.
08:06And I'm now going to search you under the port regulations,
08:09because you're attempting to enter the port.
08:11I'm searching you for a prohibited weapon.
08:13Do you understand? Yeah.
08:15Yeah, we've got this man in cuffs.
08:17We're just doing a very quick search.
08:19We tell security he's got a gun.
08:20We're trying to establish if that's true or not.
08:24So just to make sure we've got the full scoop now
08:26that everything's sort of settling down.
08:28So as he's coming in... Yeah.
08:29..he's been irate, said, control, always control.
08:33Yeah. We're not control, we're security.
08:36Yeah, yeah, yeah.
08:36I was like, driver, have you got any kind of, like, weapons for any part?
08:40Like, a lock knife, hairspray, tasers, firearms.
08:44And he told us he has everything and a pistol.
08:47So I was like, all right, now we're going to have to put in place?
08:49Yeah, fine.
08:50So we pulled you and he's walked over here,
08:52and you probably heard he was telling him to calm down.
08:55Yeah, we'll just, um...
08:57Yeah, if you guys sit tight and we'll come back to you.
09:01Is there anything in the cab?
09:02Are you looking in the cab?
09:03Have you guys seen anything at all?
09:06No, I've seen.
09:07This man is just lying to you.
09:08Why, just calm down.
09:09Yes.
09:09Right, let's have a good look in the cab,
09:11make sure we're not missed anything.
09:12The thing is, if you come to a port and you start telling people you've got a gun,
09:16it's only going to go one or two ways, isn't it?
09:18What gun? What gun? What gun?
09:19Well, we're talking to the gun.
09:21After a thorough search, no weapon is found.
09:25The lorry driver's claim he had a gun is entirely false.
09:28You stupid worker, look.
09:31Listen.
09:32Right, don't be giving the port workers grief.
09:35Listen, in a minute you're going to get arrested for public order.
09:38Because of your behaviour, you will certainly be an ejected from the port
09:42because your business isn't welcome.
09:43We can decide who travels and who doesn't.
09:46You're not being that abusive to my staff and the staff here,
09:49so you're not travelling in the port tonight, OK?
09:50Tonight?
09:51Tonight.
09:52I may sit.
09:53I'm neither going nor fast.
09:55I'm not going out of the port.
09:57You're going to wax.
09:57OK, I'm good.
09:58Let's go.
09:59The Securitas officers show each driver a card, a flashcard,
10:04and calmly explain, you know, you need to declare
10:07if you have a lock knife or you have a pepper spray.
10:09And obviously, on the continent, that's not illegal.
10:12So quite often, drivers will calmly surrender those items.
10:17But he said that he had a gun.
10:19So our threat level was quite high when we went in there
10:22until we could get him under control and deal with him,
10:25make sure that everyone was safe.
10:26But my colleague here is going to drive you around in front of you
10:30and is going to escort you out of the port.
10:32OK, sir?
10:33OK.
10:33If you're going to travel for a port, especially one of the busiest ports in Europe,
10:37you are going to get stopped.
10:38You are going to have your vehicles checked.
10:40And quite rightly, people are going to ask, have you got any weapons?
10:45And if you're going to be silly enough to say, yes, I've got a gun,
10:48you're going to be dealt with as such.
10:49That just goes to show that down at the port, it can develop very quickly.
10:57You know, there's enough people moving through here that those sort of things do crop up
11:01and you've got to be ready for them.
11:02As the lorry is escorted from the port, Mark and Joe can return to the driver with the overloaded car.
11:12In the passenger building here, because it's quieter,
11:15it's a lot safer than being out with all the trucks moving around.
11:19We've got to take into consideration, really.
11:20It's a big family. There's lots of young kids.
11:22So we've got access to toilet facilities and drinks machines and stuff here.
11:31I think we're all in order now, so thank you very much for your interpreting and for your help.
11:37We're going to take him to the hotel with the use of the police vehicle.
11:42The plan now is for them to go onto a hotel and they can make their journey back to Birmingham from
11:48there. And yeah, he'll get a summons in the next six months to go to magistrates court for the traffic
11:53offences. In the morning, the driver and his family will travel back home,
11:59half in his car and half in a friend's, who is on their way to collect them.
12:04Right, you jump in there. You have to go to seatbelt. That's the whole point.
12:09That's the lesson we're trying to enforce. Seatbelts save lives. Have we all got our seatbelts on?
12:15OK, let's go.
12:29As one of the busiest ports in the UK, every year, Dover welcomes 15,000 ships and boats
12:36of all shapes and sizes. No problem, you may follow the donors clear into the harbour.
12:41Copy, thank you.
12:44Vessel traffic services officer Tom is working the 4am shift, keeping a close eye on the busiest
12:50stretch of water in Europe.
12:52Yeah, no problem at all. Clear around the Prince of Wales here.
12:56This morning, he's in charge of safely docking a cargo ship from Ecuador,
13:01which is carrying 3 million bananas for UK supermarkets.
13:05Good morning. It's one hour to the pilot station. Thank you very much.
13:09Can confirm one pilot on arrival. And it will be a boarding speed of 8 knots.
13:13The biggest challenge for us is keeping everybody moving, everybody happy.
13:21Code Flan, BTS. Good morning, sir. 0638, berth number 3.
13:25Getting this colossal cargo ship through the port is made more complex,
13:30as ferry traffic has to be slotted in between.
13:33Ferrys are our bread and butter, and that's what we deal with 24-7, 365 days a year.
13:41The commercial vessels, we get a few of them a day. The main challenge with them
13:45is trying to fit them in and around the ferry movements. It is incredibly busy,
13:51keeping everyone synchronised in such a small space. It's a big game of chess we play.
13:56You can just stand by once you're outside, please. There's one cargo vessel entering now.
14:05This 140,000-ton ship takes four nautical miles to slow down. And when nearing the port,
14:13she needs the help of tugboats to assist in turning her into position for docking.
14:18It's tug operator Linda's job to help bring the ship in safely. She's skippering one of two tugs.
14:33Their small size makes them nimble on the water. And with engines 20 times more powerful than a cargo
14:39ship's, they are the perfect companion to manoeuvring this enormous vessel into the terminal.
14:45I enjoy driving these boats. It's good fun. It's a lot of power.
14:51The power comes responsibility, obviously. Do we need to assist in bringing in,
14:58because it doesn't have enough power itself to stop in time?
15:07Yeah, let's go.
15:07So here we're doing now about six knots.
15:19Well, we're looking, Chris. All good?
15:22It requires the power of both tugs to move this huge ship sideways into the port.
15:28They must work in unison to avoid the cargo ship crashing into the dock.
15:46The port of Dover is one of Britain's busiest cargo terminals.
15:55Everything from steel and timber to cars and vast amounts of food comes through here.
16:02Including a third of the country's supply of bananas.
16:06There is a deadline today. The vessel must get off the berth by 15.30 due to tidal restrictions.
16:11So if it falls back any further, it's going to impact not just us, it's going to impact sea trade and there's just a knock-on effect.
16:19All right, guys, let's just get it done in a good time, safely and get everyone home, all right?
16:27The port uses two remote-controlled cranes that run on electricity and biofuel made from vegetable oil.
16:35Their mobility allows them to move into position and move into position.
16:39So if it falls back any further, it's going to impact not just us, it's going to impact sea trade and there's just a knock-on effect.
16:43All right, guys, let's just get it done in a good time, safely and get everyone home, all right?
16:49For cargo operations manager Rob, speed is of the essence.
17:07If this cargo ship doesn't depart in eight hours, low tide will prevent it from sailing.
17:13Every minute they are delayed can cost the port thousands.
17:18The challenge today is to get all the containers off, get all the pallets off into the warehouse,
17:25put the empties back on and then make sure the vessel leaves on time.
17:31There is things that could potentially go wrong. Crane could break down and the weather can have an impact as well.
17:40If the winds get too high, the cranes can't perform in those high winds.
17:47We've got between 600 and 700 pallets of bananas to take off today.
17:54Dave? Yeah?
17:58They've finished in the other hatch. Crew need to move that crane. We've got to get on the offside first.
18:02Orchestrating this huge operation is port veteran Andy.
18:07He has the task of getting three million bananas into storage as quickly and safely as possible,
18:14so the ship can get away on time.
18:16I'm just waiting for the big man to get in the crane.
18:19Are you up there yet, mine?
18:22No. My job is literally from start to finish. I'll start the ship, I have to plan it, organise it,
18:32keep making sure everyone's doing their jobs properly.
18:35We've got 300 and odd pallets going in that shed and I've got 390 going in the other shed
18:40and it gets quite tight for space. I like the pressure, that's why they throw me out.
18:45So, all part of the fun.
18:52The cargo terminal is home to eight vast temperature controlled warehouses.
18:58On any given day, they can store up to 10,000 tonnes of fruit and veg
19:03to stock the UK supermarkets.
19:07There are a thousand different types of banana
19:10and this bunch from Ecuador are the Cavendish variety.
19:18It's Kev's job to check every pallet as they come into the warehouse.
19:23When the pallets come in, I'm looking for damage to the boxes.
19:28I get the forklift drivers to open up the pallets to make sure there's no damage on the inside.
19:35It's nice to know we're bringing in a quality produce
19:38and seeing that finally end up on the shelf for customers to buy,
19:42that's just a good feeling.
19:45Sometimes when I'm out with my grandchildren, I say to them, I say,
19:50I brought them bananas to this country and they're quite happy.
19:55Yep.
20:05Andy is part of a dedicated team whose job it is to make sure
20:09that the bananas are stored at exactly 14 degrees.
20:13Any higher and they'll ripen.
20:15All our bananas are green bananas. They're unright.
20:19So we don't want them to go yellow.
20:21We want them to be yellow when they reach the shelves.
20:24Unfortunately, as soon as a banana starts going yellow, starts ripening,
20:28it gives off ethylene and heat.
20:30It can cause a chain reaction.
20:32Within two or three days, it will spread from a box
20:36to four or five pallets and beyond
20:39because obviously the more bananas ripening, the more heat and ethylene,
20:44so the chain reaction speeds up.
20:46So it actually has effects on other fruits as well.
20:49So if you're at home and you have green tomatoes you picked from your garden,
20:54put a ripe banana next to them and they will start ripening.
20:57DFTs are quite high in tourists at the moment, aren't they?
21:10Yeah.
21:11There's a queue slightly building, but that's only because we've got a bit of a hold-up.
21:16Terminal control has 360-degree views of the port.
21:21From here, the team can react to any incidents
21:24that might disrupt the flow of traffic coming through to board the ferries.
21:28So we've got six tourist booths open at French border
21:32and we've got three freight.
21:34Duty operations officer Michelle is just starting her shift.
21:38All right?
21:39Yeah, good, thanks.
21:40Good.
21:41She's expecting a convoy of six coaches
21:43and needs to make sure they don't block up the lanes for other vehicles.
21:47We have got a large quantity of coaches coming in from around 12 o'clock,
21:52which we have set the buffer zone up for.
21:55We're limited with the lanes that we've got,
21:56so we've just done a jiggle around with some cones
21:59to try to accommodate the coaches, not to impact the cars.
22:05So we're just really waiting for the coaches.
22:07We've got people, staff out on the ground, ready and waiting.
22:11Depending on the number, it can quite easily block the port
22:14if they're not going through.
22:17It's just preparation, proactively sorting things out before it happens.
22:25Hello again.
22:26Hello. Oh, you remember us.
22:27I do remember you. Nice to see you.
22:29Don't be again so soon.
22:31Over 200 holidaymakers are about to travel by coach across the channel.
22:37And they all start their journey 20 minutes down the road
22:40at Folkestone Services.
22:43So we've got 16 coaches coming in today, all from around the UK,
22:46coming to our hub here where they disembark,
22:49we greet them and then they get onto their onward journey
22:52on whatever operator today.
22:54In 20 years, I have never put the wrong case on my coach.
23:02Can I have your attention, please?
23:04We are now ready to board the first coach for departure.
23:07068 is now ready for boarding.
23:11The coach party are all heading to Italy.
23:14I'm doing nine day late Garda.
23:17Yes. A little bit of sunshine.
23:20And many of them are regulars.
23:22Yes.
23:23Hello.
23:24How are you?
23:25I know you, don't I?
23:26Yeah.
23:27Yeah.
23:30Good afternoon, everybody.
23:31Hi.
23:32Hello.
23:33Ready for a holiday?
23:34Yeah.
23:37This is the only way to travel.
23:39I like getting on a ferry.
23:41That, to me, is a good pass.
23:43Can we go down to two engines, please?
23:50K3 starboard coming out now.
23:52Two DGs on the line and the fins are in.
23:55Standby.
23:57The ferry the coach passengers will be travelling on
23:59is one of around 100 ferries that cross the channel
24:02from Dover to France every day.
24:04It's literally like crossing a dual carriageway.
24:08And as soon as we can see there's a suitable gap,
24:11we head across.
24:17Power stations at centre passage.
24:19Watchmen, can you clear the anchors, please?
24:21And this ferry has four planned channel crossings today.
24:26The ship takes just 45 minutes to unload around 200 cars,
24:30half a dozen coaches and 100 lorries,
24:33before reloading and making its return journey to Dunkirk.
24:39Hey, guys, all okay?
24:40All good.
24:43In the ship's galley,
24:45preparations to serve the coach passengers are underway,
24:48led by head chef Paolo.
24:51We're going to be busy downstairs,
24:53so if I need help after...
24:56I'll go there, of course.
24:57Yeah.
24:59We are expecting already six coaches,
25:01over 220 passengers on the coaches.
25:07So in two hours, we need to feed everyone.
25:10So it's...
25:12It's a lot of...
25:13A lot of pressure.
25:15While the chefs prepare to feed the masses,
25:18over at the cargo terminal,
25:20the team are trying to unload three million bananas.
25:25But things have come to a standstill
25:27as an essential piece of crane equipment
25:29that lifts the containers has broken.
25:33Tilt back a bit.
25:34All right, we're going to take the whole brummer off.
25:37Just stay there.
25:40That keeps breaking down.
25:42What does?
25:43Brummer.
25:46We've been struggling with this brummer.
25:48For whatever reason,
25:49they can't seem to be able to find the lug holes.
25:53Something's not right.
25:54Crane driver's been trying for the last ten minutes.
25:56They've decided to switch it over.
25:58And hopefully, that will solve the issue.
26:01The challenge is,
26:02we're going to have to take the brummer off down there,
26:04because they break down.
26:06It's not easy.
26:08And unfortunately, there's only one of me.
26:11If they don't get the brummer fixed,
26:13the remaining bananas can't be unloaded,
26:17crucially delaying the incoming cargo ship already en route.
26:22We have a vessel due in tomorrow morning,
26:24and we don't want to delay this vessel any further
26:27to disrupt anyone else.
26:29It is important that we try and stick to our plan.
26:32It hasn't even gone into the hook yet.
26:36It hasn't even gone into the hook yet.
26:38No, I know.
26:43No pressure.
26:44Mayhem.
27:01Well, bonjour. It's TC.
27:03We are expecting a large number of coaches.
27:06Is it possible to have another position?
27:09Yes? OK. Merci beaucoup.
27:12At terminal control,
27:14Michelle is monitoring a convoy of coaches
27:16that have arrived at the entrance to the port.
27:19We've got our first coach coming down the buffer zone.
27:23One of a big, large group that we're expecting.
27:27They're not causing any congestion,
27:29so they're going straight down the buffer zone,
27:30straight into passport control
27:33without any problem at the moment.
27:36It's nice to come here.
27:37Obviously, it's the White Cliffs.
27:39Everyone knows that.
27:42Everyone's heard of Beryl in.
27:43Well, our age group, anyway.
27:48And we're on deck four.
27:53So, deck four, lane one.
27:56The coaches have all gone through.
27:59They really didn't have to wait around for long.
28:00And that's what we work for.
28:03That's what we do.
28:04It's getting people through that port.
28:06A smooth journey through,
28:08as much as we can help and make that happen.
28:11And getting on board that ferry,
28:12wherever their destination might be.
28:15While the coaches board the ferry,
28:18Head Chef Paolo and his team
28:20are making the finishing touches to today's lunch.
28:23You OK?
28:25Good.
28:27So, you've got main restaurant down there,
28:29cafe, bar and shop just here, OK?
28:31Ladies and gentlemen, this is the captain speaking.
28:33On behalf of my officers and crew,
28:35I would like to welcome you on board this ferry
28:37for our crossing to Dunkirk.
28:39As the ferry sets sail,
28:44its onboard entertainment is rolled out.
28:47Would you like a balloon?
28:49I do!
28:50You do?
28:51Oh, what would you like?
28:52Would you like a dog, sword, giraffe or a snake?
28:55Sword!
28:56A sword!
28:58Oh, OK.
29:00It's quite a nice smooth crossing at the moment.
29:02It's a lovely day.
29:03This is our fourth visit to Europe by car.
29:06And the reason we choose the car and the ferry
29:08is that it's quite convenient,
29:09it's quite easy, accessible.
29:11This year, we are planning to hopefully get to Oslo.
29:14We are cycling to Bruges today.
29:17And then we're going through Ghent and Antwerp
29:19and Utrecht, Amsterdam.
29:21It's doing a lot of cycling in Belgium and Holland, really.
29:25That's the plan.
29:26There's one more here.
29:27He's had a big night before,
29:28so he's getting some rest in.
29:31It's nice to be able to get the ferry.
29:32We all live in London, so...
29:33Yeah, and our annual reunion, basically,
29:35is doing a cycle trip.
29:39The passengers should be in very soon now.
29:41In the ship's restaurant, service has begun.
29:44We have one chicken and one fish.
29:47Over a year, this ferry operator will cook
29:49and serve over two million meals.
29:52And there's one dish on the menu that's a ferry favourite.
30:00You, sir?
30:02Two fish and chips.
30:03Two fish and chips.
30:04The most popular every day is the fish and chips.
30:07As you know, England, fish and chips, fish and chips.
30:10Can I have the fish?
30:12As each piece of fish is hand-battered and made to order,
30:16the passengers will have to wait until it is perfectly cooked.
30:20Fish and chips?
30:21More fish, please.
30:22I can see it.
30:23It's going to run out.
30:24Robert, can you check if any fish on the breast, please, for me?
30:27Five.
30:28Five.
30:32I have about 50 people in the queue.
30:34Are we all OK?
30:35It'll be in the queue.
30:36Yeah.
30:37You're at the back, but it won't take long.
30:39Only about two hours.
30:40Is that all right?
30:41Well, you're on here for four days, so...
30:43I didn't think we were on here that long.
30:46We're actually just fishing for it at the moment.
30:49Yeah.
30:50With the fish and chips in such high demand today,
30:53Paolo decides to open up another kitchen.
30:56Can you do me a favour and get some fish to go,
30:58to cook some fish upstairs?
31:00Because the fry is not...
31:02Yeah, no, that's fine.
31:03I ask the chef upstairs to also make fresh fish upstairs,
31:09and then we'll be both fryers cooking for one place.
31:13Oh, hey, voila, it's arrived.
31:22In 30 minutes, I actually serve over 240 people,
31:26so I'm actually very happy.
31:28And as you see, everyone, all the customers are also happy
31:32with a smile and a face.
31:33That's what actually makes my day.
31:35I can't rest now, I have to go upstairs, check figures,
31:39and prepare for the next crossing.
31:45Beautiful weather in the channel this morning,
31:47light winds, calm seas, it will be a comfortable crossing.
31:50Thank you very much indeed.
31:51If he takes much longer on his prom, I might start worrying,
32:03but now we'll get there.
32:08At the cargo terminal,
32:10his team has been trying to unload three million bananas.
32:14But things ground to a halt when one of the cranes broke.
32:19With just an hour before the tide changes,
32:22a replacement part is finally attached.
32:28Looks like he's going back onto the vessel to lift one out.
32:31and hopefully we can just carry on with the operations.
32:55The banana shipment has been unloaded,
32:57but the cargo team are only halfway through the job.
33:01Now they need to reload the empty containers
33:03as quickly as possible before the ship can depart.
33:07We still haven't started loading back on any empties yet.
33:11Until I see those empties going back on,
33:14I won't be 100% comfortable.
33:17With two cranes loading the containers back,
33:20it's going to be close, but it's always close here.
33:28There are just 20 minutes until the tides become too low
33:31for the ship to sail out of the port.
33:34And bad weather has set in.
33:37As we've slowed down a little bit with the winds picking up
33:40and the containers being lighter,
33:43it becomes a little bit more difficult.
33:50No, it's not in.
33:51Yep, that's got it.
33:55Mal, you're done.
33:59You drive in that one.
34:02I sent Franklin to do it.
34:04It's all hands on deck
34:06to get the empty containers back on the ship.
34:09These are the last two containers.
34:10And with only minutes to spare...
34:25..the containers are all back on board.
34:28Job done.
34:30Everyone's happy.
34:32Vessel's leaving.
34:33On time.
34:34Another successful Monday at Dover Cargo.
34:46Another three million bananas have entered our shores,
34:50ready to be ripened and delivered to the supermarkets.
34:59Come back tomorrow for some more fun.
35:01We're done.
35:17Every year, 3.8 million vehicles pass through the town of Dover.
35:22I should be able to go under half a second or not?
35:24I'm not sure. It just depends on the traffic.
35:26They'll be able to get you on the next available one.
35:27They won't have to pay extra.
35:28I'm sorry.
35:30So the port of Dover holds an annual regatta for the residents.
35:35Just need my coffee soon, and then it will all be good.
35:39The port's events manager, Diederich, is helping organise the day.
35:44We're just starting on set-up,
35:46so just marking down all the spots for all the storeholders
35:50so they find their pictures this morning.
35:52Having one of the UK's busiest port here,
35:54we do have some hiccups with the traffic now and again.
35:59And it's really about delivering something for the community,
36:01so it's really about giving back.
36:06Ten thousand locals are expected to descend on the beachfront,
36:10around a third of the town's population.
36:12And there's one thing on Diederich's mind.
36:18I'm just checking the weather forecast.
36:22Currently we are showing 27 with 44 gusts.
36:27That's pretty strong.
36:28This is what I don't like, the wind.
36:34I'm trying to work out which way's up and which way's down.
36:49Work is underway to dress the set for the regatta's star attraction,
36:56which will be an aquatic performance.
36:59So today I am a pirate looking after our lovely mermaid.
37:04It's a little bit windy,
37:07so we've had to leave the sides of Agazee Bay,
37:11which we would typically have to look after the equipment
37:14that we have to have.
37:15But we will figure it out and we will problem solve
37:18and it will be fabulous.
37:19As long as the kids enjoy it, then we're all good.
37:25I just love the buzz of doing these kinds of things.
37:29I love just the faces light up on the people when they see a mermaid.
37:32It's not every day you see a mermaid in a tank.
37:40With Dover situated on the coast,
37:42thankfully weather fronts move quickly
37:46and this morning's gusts have been replaced with a gentle breeze.
37:49Dover is actually a fabulous place.
37:54Everyone just comes to the port or they go to the cruise terminal and then that's it.
37:56They don't actually get to see what's in it.
37:58Dover is a vibrant, beautiful town.
38:02And we're just here, queer, making Dover fabulous, my dear, you know?
38:08With the regatta well underway,
38:11mermaid Mariana is ready to take to the water.
38:13Cool.
38:14Good?
38:15Right, I'm not sure if I'm better off pulling or pushing,
38:16so we'll just see how it goes.
38:17Beautiful.
38:19Beautiful.
38:21Yeah, beautiful.
38:23With the regatta well underway,
38:27mermaid Mariana is ready to take to the water.
38:31Good. Right, I'm not sure if I'm better off pulling or pushing,
38:35so we'll just see how it goes.
38:40Yeah, beautiful.
38:46Whoa!
38:48It's a mermaid!
38:49Hi!
38:53We've got Mermaid Mariana in the tank, so that's really good.
38:58The children seem to be really happy to see her, which is lovely.
39:03And, yeah, it looks like the sun's going to stay out for a little bit,
39:06which is really, really nice.
39:07It just makes it better for everybody, really.
39:11She's swimming.
39:13She's swimming, is she?
39:14There are plenty of stores and street entertainment
39:16all the way down the seafront,
39:18so be sure to see the train.
39:20I've been open for an hour and 45 minutes, so.
39:22It's going well.
39:23Yeah.
39:25Well done, sir.
39:27The event's fully open now,
39:28and lots of families are out here in force,
39:31so it's brilliant seeing Dover out here.
39:34Survived the chaos of the setup,
39:36so we've still got lots of storeholders here.
39:38We did have a few gazebo casualties,
39:41but, yeah, everyone seems happy.
39:44It's incredible that we're hosting this event
39:45because the port is really busy in the eastern docks
39:48with all the ferries going as well.
39:50People have come out in droves.
39:52It's been great.
39:52We've managed to put it on a good show.
39:55That's just what the day's all about, really,
39:57and just Dover coming together
40:00and celebrating itself.
40:01The regatta may be a success,
40:10but there is no rest for the port of Dover police.
40:16Over at the eastern docks,
40:18there's an incident unfolding
40:20that could severely impact the evening ferry services.
40:24We've received information
40:25that there's a missing person
40:26who's boarded the vessel,
40:29so we need to make inquiries
40:30and establish whether or not they're on the vessel.
40:45What's going on here?
40:46So there was loads of traffic held up on the motorway.
40:49This summer, the port of Dover
40:52is seeing a huge surge in holidaymakers
40:54heading to Europe,
40:55and the port police are working hard
40:58to keep everyone safe.
41:00Hello there.
41:01Where are you off to?
41:02Anyone nice?
41:03With the ferry terminal at full capacity,
41:05a crucial role for officers Mark and Joe
41:07is to keep everyone moving.
41:11But an incident on a ship
41:12could cause severe delays to the service.
41:15Police in the West Midlands
41:24are searching for a missing teenager
41:26on board a ferry.
41:28We've received information
41:30that there's a missing person
41:31who's boarded the vessel,
41:33so we need to make inquiries
41:35and establish whether or not
41:37they're on the vessel.
41:39It's a subject that's of interest
41:41to another force, not ourselves.
41:44We are going to go on.
41:45Cheers.
41:50T1TA, just boarding the vessel now.
41:54We're on the ferry now.
41:55Do we know a vehicle?
41:57No, we've got no vehicle details,
41:59only that they believe he was touring,
42:01so he should be on top deck
42:03and he'll be in the passenger area by now.
42:06Yeah.
42:06So we'll see.
42:08How long is it before you and...
42:09We're meant to be going now,
42:11but obviously we'll be waiting for the rest.
42:13We'll be as quick as we can.
42:14All right.
42:15OK.
42:18We're going to head up to the passenger reception,
42:21make a tunnel announcement,
42:22see if we can get the subject to come to us,
42:24because there's probably hundreds of people on the vessel
42:26and we don't actually have a description at the moment, do we?
42:30No.
42:30No, so that's the plan for now.
42:32Ferries run to a tight schedule.
42:34With the next incoming ship due in 30 minutes,
42:38this one needs to get underway.
42:40So it's time critical Mark and Joe locate the passenger.
42:44The challenge at the moment is we've got fairly limited information
42:46and we are effectively now holding on to this ferry,
42:51holding on to its departure.
42:53But if we quickly go up and make an announcement,
42:56if we're lucky, the subject may come straight to us
42:58and we can deal with them.
42:59How are you doing?
43:02Right.
43:03Can you assist us?
43:05We're looking for somebody on your boat
43:07and we need them to come to reception.
43:09Can you get a tunnel announcement made?
43:11If you could just ask them to pop down and meet us at reception,
43:14that would be very helpful.
43:15This is a passenger announcement.
43:17Hello, Sarge.
43:19We're on board and DFDF staff have just put out
43:23the first tunnel announcement on the details given.
43:25We've got the registration of the car for you.
43:27Oh, perfect.
43:28And we've found the car.
43:29It's on the top deck, which is deck four.
43:32If you need the car to get off with them,
43:34just let us know because we'll have to start reversing cars.
43:36I need to tell the captain.
43:37As soon as we know, we'll get a message to you.
43:40With the ferry departure held up,
43:43inbound ships are being told to slow their approach,
43:46which could cause a knock-on effect
43:48for this evening's busy schedule.
43:51What car is it?
43:52Toyota.
43:54Toyota.
43:54What's the love of him carrying?
43:56It's like 7 CZ.
43:57Oh, is it?
43:57Right, OK.
43:58Mark, I'm going to phone the police natural computer
44:01and see what we've got.
44:02Good evening.
44:03It's PC Willington calling from Port Dover Police.
44:06Hi.
44:07We found ourselves on a DFDS vessel
44:09that's just about to depart for France
44:11and we're urgently seeking a missing person
44:14who we believe may be on board.
44:16But we have very, very little details.
44:19Right.
44:19Joe has fresh intel.
44:21Yeah.
44:22It's a case of mistaken identity.
44:25Right, so he's no longer of interest.
44:28The person on board the ferry
44:29shares the same name as the missing person,
44:32but it's not who West Midlands police are looking for.
44:35OK, if you're happy that West Midlands are happy,
44:38we'll get off the ship and get them on their way.
44:41Mark, done and dusted.
44:42I've been assured by our colleagues from West Midlands police
44:47that there's no need to hold these people up any longer.
44:50So that includes yourselves.
44:51We'll get off your boat and get you going.
44:52Thank you very much.
44:53All right.
44:53Yeah.
44:55West Midlands police have now confirmed
44:57they don't need them intercepting at all,
45:00but in the time it's taken us to get here,
45:03get on and deal with them,
45:04that's only just come to our attention.
45:06If that had come to light 20 minutes ago,
45:07we would never have bothered you.
45:09So sorry for the hold up.
45:12Thank you very much.
45:13A lot of our work is about keeping the wheels moving,
45:19keeping the traffic flowing
45:20and doing what we can to minimise any delays.
45:23In that case, we had to hold their operations up
45:27and board a vessel.
45:29And as it happens,
45:30that matter had already been taken care of by the home force.
45:35West Midlands police had already dealt with that inquiry
45:37and it was just a matter of the information
45:39cascading back down to us.
45:41So the best we could do with that
45:43was to get off and get the ship moving as quickly as possible,
45:47which is what we did.
45:48The ferry departs 20 minutes behind schedule,
45:52finally allowing the port service to resume.
45:55That was an interesting little job.
45:56I wonder what the rest of the shifts got in store.
46:05Next time...
46:06How's your trip down?
46:08Wet?
46:09One of the worst storms of the year descends on Dover.
46:13We're blowing south-westly 40 knots at the moment,
46:16so it's pretty strong.
46:18I do not like that.
46:19The cargo team battle
46:21with one of their most difficult loads ever.
46:24The rock crusher is a lot more complex.
46:29And the police race to help two men whose lives are at risk.
46:33They're in such a dangerous location,
46:38we want to get down there quick.
46:40There's a chance of a cliff fall at any time in this area.
46:42The movie isopsy.com,
46:43there's a chance to do it with responsibility.
46:44Watch Shacher.
46:45The movie isopsy.com,
46:46and a profound experience to see the full and more complex.
46:48The movie isopsy.com,
46:50and it doesn't work so far.
46:52The movie isopsy.com.
46:52There's
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