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  • 6/24/2025
It had been a crisp September morning like so many others. And then it was not. An explosion of evil would carve a path of death and destruction. The untold stories of resilience and unity from survivors pay tribute to hope amid tragedy.
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Transcript
02:00It began as a day like any other.
02:03The sun rose over New York City, casting its first light over a city in motion.
02:09A city of nearly nine million lives intertwined in a routine as familiar as breathing.
02:14The world was alive with routine, parents hurrying to get their kids ready for school, office workers making their way into towering buildings, travelers settling into seats, fastening seatbelts for flights that would carry them across the country.
02:33Here, people gathered their dreams and their futures, entwined in the tapestry of a city that never stopped moving.
02:42As the morning light painted buildings and streets in warm hues, lives intersected in the shadow
03:12of a place adored around the world.
03:14But this was no ordinary day.
03:19In a single moment, that rhythm would break and everything would change.
03:23This is the story of New York on that day and the lives that were forever altered in its wake.
03:30It is 8 a.m. in Salisbury, North Carolina, 7 a.m. in Chicago, 5 a.m. in Calaveras County, California, where the news is being made on this Tuesday, September 11th.
03:44For the second time in two weeks, the U.S. has lost an unmanned spy plane over Iraq.
03:49A definite new look for you. What are you going for?
03:52What am I going for?
03:53...of Congo. Three years, two and a half million dead. We thought you should know.
04:07We want to tell you what we know as we know it. We just got a report.
04:10He was absolutely the most amazing man that America has ever created, ever.
04:16Okay. I have got to interrupt you right now.
04:19Richard Hack, thank you very much. We appreciate the book is called Hughes.
04:22We want to go live right now and show you a picture of the World Trade Center, where I understand.
04:28Do we have it? No, we do not.
04:31We have a breaking story, though. We're going to come back with that in just a moment.
04:35First, this is Today on NBC.
04:40American 11, Boston.
04:49American 11, the American on the frequency. How do you hear me?
04:58This is, uh, I don't...
05:00This is Boston. I turned American 20 left, and I was going to climb him. He will not respond to me now.
05:04It looks like he's turning right.
05:06Yeah, I turned him 20 right.
05:08Oh, okay.
05:08And he's only going to, uh, I think 29.
05:20Number three in the back. Um, the cockpit's not answering. Somebody's stabbed in business class.
05:25And, um, I think there's mace that we can't breathe. I don't know. I think we're getting hijacked.
05:30Which flight are you on?
05:32Flight 12.
05:34And what seat are you in?
05:39Ma'am, are you there?
05:42Yes.
05:43What seat are you in?
05:48Ma'am, what seat are you in?
05:49We're just left Boston. We're up in the air.
05:53I know.
05:53We're supposed to go to L.A., and the cockpit's not answering their phone.
05:57Okay, but what seat are you sitting in? What's the number of your seat?
06:00Okay, I'm in my jump seat right now.
06:02Okay.
06:03That's where you are.
06:05Okay, you're the flight attendant?
06:10I'm sorry, did you say you're the flight attendant?
06:14Hello?
06:15Yes, I'm going to be putting your name.
06:17Are you going to have to speak up? I can't hear you.
06:20Sure. What is your name?
06:21Okay, my name is Betty Ong.
06:23I'm number three on flight 11.
06:26Okay.
06:29And the cockpit is not answering their phone.
06:32And there's somebody stabbed in business class, and there's...
06:35We can't breathe in business class. Somebody's got mace or something.
06:38Our number one has been stabbed, and our five has been stabbed.
06:43Can anybody get up to the cockpit?
06:45Can anybody get up to the cockpit?
06:47We can't even get into the cockpit. We don't know who's up there.
06:52Is anybody still there?
06:54Yes, we're still here.
06:55Okay.
06:57I'm staying on the line as well.
06:58Okay.
07:00Have you guys called anyone else?
07:03No.
07:03Somebody's calling medical, and we can't get a doctor.
07:12American Airlines emergency line, please state your emergency.
07:15Hey, this is Nidia, American Airlines calling.
07:17I am monitoring a call in which Flight 11, the flight attendant is advising our refs that the pilot, everyone's been stabbed.
07:24Starting man, I have six, seven, in front of us.
07:29Is that American 11 trying to call?
07:31Buddy.
07:32We have some planes.
07:35Let's stay quiet and you'll be okay.
07:37We are turning to the airport.
07:3915 southwest of Hono going to Hampton.
07:42And who's trying to call me here?
07:51American 11, are you trying to call?
07:52Nobody moves.
07:54Everything will be okay.
07:56If you try to make any moves, you'll danger yourself and the airplane.
08:01Let's stay quiet.
08:07Hi, Boston Center, TNU.
08:09We have a problem here.
08:10We have a hijacked aircraft headed towards New York.
08:14And we need you guys to, we need someone to scramble some S-16s or something up there to help us out.
08:22Oh, shit.
08:35Oh, shit.
08:38Kennedy Tower reports that there was a fire at the World Trade Center, and that's the area where we lost the airplane.
09:08This just in, you were looking at a
09:37Obviously a very disturbing live shot there. That is the World Trade Center.
09:41Apparently a plane has crashed into the World Trade Center in New York.
09:448.46 a.m. Five hijackers deliberately crashed American Airlines Flight 11 into the World Trade Center's North Tower.
10:02Oblivious to what was about to happen, 100 innocent people were attending a conference in the Windows on the World restaurant at the top of the North Tower.
10:17Among them was 31-year-old Christopher Hanley, who made one of the first recorded calls to 911 emergency services that day.
10:26Yeah, hi. I'm on the 106th floor of the World Trade Center. We just heard an explosion.
10:35The 106th floor?
10:37Yes.
10:38106th, okay.
10:40Okay.
10:41We have smoke, and it's pretty bad. We can't get down the stairs.
10:46All right.
10:47We have about a hundred people up here.
10:48Do not leave, okay? There's a fire or an explosion or something in the building.
10:52All right, now watch this. Stay where you want.
10:54Yes.
10:55All right, we're there. We're coming up to get you.
10:57There's smoke coming up from outside the windows down.
10:59All right, we're on the way. Just sit tight.
11:02All right, just sit tight. We're on the way.
11:04All right, please hurry.
11:10With no prior threat or government security intelligence warning, a terrorist attack was unexpected,
11:15so the common consensus both inside and on the ground was that an unexplained explosion had rocked the North Tower.
11:24The brutal truth was that American Airlines Flight 11, whilst traveling upwards of 460 miles per hour,
11:31had hit the north face of the building, creating a catastrophic chasm in the World Trade Center tower between floors 93 and 99.
11:42Flight 11's trajectory reached the very center of the North Tower, cutting through the three blocks of staircases in the process.
11:50Above the impact point on floor 93, every person's route to safety was destroyed.
11:57The reality, 1,344 lives were in mortal jeopardy.
12:04The plane's tanks erupted with 90,000 liters of jet fuel upon impact with the North Tower,
12:10igniting a ferocious blaze that consumed the building's interior.
12:15Office materials fed the flames, creating an overwhelming inferno of searing heat, choking smoke and intense fire,
12:23rendering the environment uninhabitable for human life.
12:28Adding to the horror, now-damaged elevator shafts provided a lethal conduit for the burning jet fuel to rage through the floors of the building as far as the entrance lobby.
12:38An estimated 8,000 people who could evacuate from the floors below the 93rd-story point of impact were faced with a chaotic and frightening scenario.
12:49The World Trade Center towers were not designed to accommodate a large-scale evacuation.
12:55Each of the twin towers was equipped with only three narrow stairwells leading to the ground level.
13:02When the plane struck, the force of the impact caused the structures to shift, jamming doors in their frames and blocking stairwells with debris from shattered walls.
13:14This left dozens of people trapped in an increasingly desperate situation, particularly those on the floors near the impact zones.
13:23With escape routes destroyed, the intense flames, suffocating heat, and thick black smoke created unbearable conditions inside the North Tower.
13:35In a heartbreaking attempt to escape the inferno, it is estimated that between 100 and 200 people chose to jump to their deaths, rather than succumb to the flames consuming the building.
13:46Have you seen any evidence, Elliot, of people being taken out of the building?
13:52You say that emergency vehicles or concern is human loss.
13:56Oh my God!
13:57Oh my God!
13:58Oh my God!
13:59Oh my God!
14:00Oh my God!
14:01Oh my God!
14:02Another plane has just hit...
14:03Oh!
14:04Oh!
14:05Oh!
14:06Oh!
14:07Oh!
14:08Oh!
14:09Oh!
14:10Oh!
14:11Oh!
14:12Oh!
14:13Oh!
14:14Oh!
14:15Oh!
14:16Oh!
14:17Oh!
14:18Oh!
14:19Oh!
14:20Oh!
14:21Oh!
14:22Oh!
14:23Oh!
14:24Oh!
14:25Oh!
14:26Oh!
14:27Oh!
14:28Oh!
14:29Oh!
14:30Oh!
14:31clear that this was no accident. Initially, after the attack on the North Tower, workers,
14:38staff, and visitors in the South Tower were told to stay where they were. After the second crash,
14:43a mass evacuation began in the South Tower, below the impact zone of stories 77 to 85.
14:52Confusion reigned. Even though one of the stairwells in the South Tower was undamaged
14:56as the plane had hit the building at an offset from the vertical center line and could therefore
15:01be a route to safety, it was filled with choking black smoke, leading many to mistakenly make
15:06their way upwards towards the roof for a rescue that never materializes.
15:14Tragically, too, individuals heeded the instructions given by 911 telephone operators
15:19and earlier building-wide announcements to stay put.
15:22For those fortunate enough to be below the impact zones of the Twin Towers, escaping was a harrowing
15:50ordeal. They navigated through collapsed ceilings, shattered partitions, and cascading water from
15:59broken pipes. Fires and dense, suffocating smoke further obstructed their path, reducing visibility
16:05and increasing the peril. For those trapped above the impact zones, conditions were dire and rapidly
16:13deteriorating. The sealed windows of the World Trade Center, not designed to open, left many without
16:19access to fresh air. Some windows were shattered by the force of the plane impacts, while others were
16:24broken by occupants desperately seeking relief from the encroaching smoke and intense heat.
16:29One of the most haunting images from September 11th is the Falling Man, taken by photographer Richard Drew. The photo shows an unnamed man, believed to have fallen from the North Tower, in a striking pose resembling an arrow, almost serene in descent.
16:54While he didn't choose his fate, the image suggests a quiet acceptance, inviting reflection on human dignity and resilience in the face of unimaginable choices.
17:06Though efforts to identify him remain inconclusive, the photograph has become a symbol of individual tragedy amid collective loss, capturing a moment of grace within chaos.
17:16Initially controversial, it endures as a powerful reminder of the human cost of that day.
17:22Upon their completion in 1973, the Twin Towers briefly held the title of the tallest buildings in the world, and by the time of the 2001 terrorist attacks, they remained among the top five tallest.
17:50Their collapse stunned the engineering community, as fire had never before caused a skyscraper to fail, and the towers had been designed to withstand the impact of an aircraft.
18:04John Skilling, the lead structural engineer for the World Trade Center, had speculated on such a scenario after the 1993 bombing.
18:14Reflecting on the potential consequences of a plane crash, he remarked,
18:18"...our analysis indicated the biggest problem would be the fact that all the fuel from the airplane would dump into the building. There would be a horrendous fire, a lot of people would be killed, but the building structure would still be there."
18:32Tragically, his assumptions would be proven wrong just eight years later.
18:36His calculations had not accounted for the devastating effects of a jetliner flying at high speed, or the intense large-scale fires fueled by thousands of gallons of aviation fuel.
18:47No design had been prepared for such extraordinary circumstances.
18:54I don't think anybody expected this building to collapse even after the structural damage on the top.
19:03These buildings were wrapped in steel the way your foot is wrapped by a sock.
19:08The steel side structures were not holding up these floors.
19:11These floors were held up by pinions, one between each floor.
19:15And so when the first two floors gave way, the weight of that was sufficient to collapse every pinion in every floor, you know, straight down to the bottom.
19:27Jack Taliescio, a news cameraman, captured the moment the first tower fell.
19:32Jack Taliescio, a news cameraman, captured the moment the first tower fell.
19:57Jack Taliesin'
19:59Jack Taliesin'
20:01They really did it.
20:27A massive global audience watched in shock as the Twin Towers were destroyed.
20:34Their collapse broadcast live on television and radio.
20:40When the deafening roar of the falling towers subsided, dense clouds of gray-white pulverized
20:46concrete and gypsum surged through the streets of Manhattan.
20:49Initially, many believed a new explosion or impact had caused the billowing smoke and
20:54debris that obscured the South Tower.
20:55But as the winds cleared the haze, the grim reality emerged.
21:00The towering structure was gone.
21:07This video was captured by the Naudet brothers from inside the North Tower as the South fell.
21:12The North Tower's gypsum-lined stairwells had been obliterated on impact, leaving no one
21:26above floors 93 to 99 able to escape.
21:44Though the smoke and flames told part of the story from the outside, the harrowing calls
21:49from within revealed the unseen reality, an essential window into the anguish and courage of those
21:55trapped inside.
21:57Mom, it's Steven.
21:58My plane, my building got hit by a plane, and right now, I think I'm okay, I'm safe now,
22:02but it's smoky.
22:03I just want to say how much I love you, and I will call you when I'm safe.
22:07Okay, Mom?
22:08Bye.
22:09Jimmy?
22:10Jimmy?
22:11Yeah.
22:12Okay.
22:13Just hang in there.
22:14Just breathe slowly through the tower.
22:15Are you breathing through the tower?
22:16I'm fine.
22:17Okay, it's fine.
22:18Everybody's fine.
22:19Everybody's very calm.
22:20Everything's gonna be fine.
22:21You just have to stay calm.
22:22Everybody here is calm.
22:23I promise you.
22:24You girls don't even know it was during school.
22:26Your parents at hand look very calm.
22:28Just keep your head straight.
22:29Okay, if you see smoke by the window, the fire department.
22:31You can't see?
22:32We see smoke by the windows, the fire department.
22:34We can't see?
22:36Do we see smoke by the windows?
22:37No, no?
22:38No.
22:39No, no.
22:40No.
22:41No.
22:42No.
22:43No, no.
22:44No.
22:45No, no.
22:46No.
22:47No, no.
22:48You can't see?
22:49Do we see smoke by the window?
22:50The fire department wants no.
22:51No smoke by the window.
22:52No smoke by the window.
22:53No smoke by the window.
22:54Listen carefully.
22:55As a last resort, break the window as small as possible just to get a little air in.
23:00Okay.
23:01You follow?
23:02Yeah.
23:03Okay, how's that?
23:04They said the last resort we should open the window just a little bit to get some air in.
23:07Can you open the window or you have to break it?
23:10Huh?
23:11Just to break it.
23:12Yeah?
23:13Break the window.
23:14Okay, chilling, chilling.
23:15Break the window.
23:16Break the window.
23:17As little as possible.
23:18Just get a little air.
23:19Just get a little air.
23:20Just get a little air.
23:21If you're running out of air.
23:22If you're running out of air.
23:23If you're running out of air, we should do that.
23:24Okay.
23:25Okay?
23:36We'll smoke right there.
23:38105-25.
23:39All right.
23:40Sit tight.
23:41We'll get to you as soon as we can.
23:42You can stand up.
23:43The smoke's really bad, man.
23:44That's all we can do.
23:46Where are you?
23:47What are you guys up to?
23:48We're getting there.
23:49We're getting there.
23:50We're getting there.
23:51Doesn't feel like it, man.
23:52I've got young kids.
23:53I understand that, sir.
23:54We've got lots of people up here.
23:55I understand.
23:56we're opening the wood door.
23:57We're moving right on the stations.
23:58I'll move on to the bathroom.
23:59We're moving right off on the back.
24:00Smoke right.
24:01Just looks nice at the window.
24:02We're on the floor.
24:03We're in a window.
24:04And then, I went to work green hair.
24:05Can't see you.
24:06OK.
24:07Just try to help you out there.
24:08Okay, just try to hang it there.
24:12I'm going to break it.
24:13It's really too much to use that you're in an air-conditioned building.
24:25It's really bad.
24:26It's black.
24:26It's iron.
24:29There's some men who are not ready to die.
24:31I like to.
24:36Hello?
24:36Hello.
24:37We're looking at oil.
24:40We're looking at financial shuttle.
24:42Two three of us.
24:43Two broken windows.
25:07I feel terrible for the people that we lost, some of whom I talked to just 15 minutes before
25:19we lost, some of whom I talked to just 15 minutes before we lost, and the city is going to survive.
25:24We're going to get through it.
25:25We're going to get through it.
25:26It's going to be a very, very difficult time.
25:32I don't think we yet know the pain that we're going to feel when we find out who we lost, but the thing we have to focus on now is getting the city through this and surviving and being stronger for it.
25:50It's difficult to find the words to describe the feeling in New York City today, New York City is in shock.
26:02One of its most famous landmarks destroyed, thousands dead, and America is under siege.
26:09I felt horrified because it's like you don't know what's coming.
26:25They kept saying, there's another plane coming, and all you hear was just rumbling.
26:30People were crying.
26:31People were jumping out the window.
26:33They was waving, like trying to, like, say, help me.
26:36Like, you see their arms, and then you saw the man jump down, and he just, everybody was jumping.
26:41It was crazy.
26:43Standing down on 6th Avenue earlier, and I watched the flames coming out of the Trade Center, and I saw it collapse, and it was just the most horrible thing I've ever seen in my life.
26:53Unbelievable. I didn't think something like this was going to happen, especially in New York.
26:58It makes you wonder what our intelligence community is doing, you know, to have something like this happen. How can this happen?
27:04This is world-reaching. It's not just the city. It's around the world. It's going to, I don't think anything will ever be the same again.
27:12Prior to September 11th, 2001, the United States was not officially engaged in any wars.
27:18Islamic extremism, Al-Qaeda, and Osama bin Laden were largely unfamiliar to the general public, and ISIS had yet to emerge.
27:30The events of that day marked a pivotal moment in history, a clear divide between the world as it existed before the attacks and the profoundly changed reality that followed.
27:39The shock and devastation of September 11th, 2001, extended far beyond the immediate aftermath, leaving a profound and lasting impact on American life and global consciousness.
28:01What once seemed inconceivable, a large-scale attack on U.S. soil, became a grim new reality.
28:11The unthinkable possibility of future attacks, potentially involving biological or nuclear weapons, turned into a shared and persistent fear.
28:20This sense of vulnerability and uncertainty did not just ripple through New York City, but reverberated across the nation and the world.
28:50This sense of vulnerability and cultural
29:19When we sit down at our dinner table, we have an empty chair.
29:31When we get together for holidays, we have an empty chair.
29:34We can't move on.
29:35There's no closure, and there is no closure.
29:39What I'm thinking is I have to look down and see that this is no longer here, and he's no longer here.
29:45And everyone else thinks that this is just okay, and it's fine, and we can move on, and we can't.
29:52Firefighters from the New York City Fire Department rushed to the World Trade Center minutes after the first plane struck the North Tower.
29:59Chief Joseph Pfeiffer and his crew with Battalion 1 were among the first on the scene.
30:04I just got to work in the office, and for some reason it was early, and somebody had a TV on watching the news, and this whole thing started on live TV.
30:13So we started, we had a meeting, and about 8.30, I got activated through FEMA for the response.
30:23Initially, the team focused on the rescue and evacuation of the building's occupants,
30:27which involved sending firefighters up to assist people who were trapped in elevators and elsewhere,
30:32as well as ensuring all floors were completely evacuated.
30:37Many of the evacuees commented afterwards that the bravery of these firefighters was immeasurable.
30:42The look on their faces was one of steadfast determination.
30:46They were aware of the dangers they would face, yet continued on, hour upon hour, regardless of their own safety and well-being.
30:54Problems with radio communication also caused further problems,
31:01as commanders lost contact with many of the firefighters in the buildings.
31:07Coupled with this, as the news of the attack spread,
31:11many off-duty firefighters arrived at the scene eager to help, but without their radios.
31:16As a result, firefighters encountered difficulties reporting on their progress and location,
31:23and were unable to hear evacuation orders, sometimes with tragic consequences.
31:32Oreo Palmer was one such brave firefighter who lost his life in his quest to save others.
31:37Without thought for his own safety, he rushed from the north tower to the south at 9.03 a.m.
31:44On the stairwells, he realized that some firefighters could not communicate with each other,
31:50so worked quickly to rectify the problem with the radio receivers.
31:54Then, although most elevators had been rendered non-operational,
31:59Palmer single-handedly fixed one and took it to the 41st floor,
32:02which was halfway to the impact zone, which spanned the 77th to the 85th floors.
32:07Climbing on foot, he was a very fit man,
32:20so he was able to make it where others might not have been able to.
32:23He ascended 12 floors in 10 minutes, wearing all the bunker gear,
32:28weighing in at a crippling 50 to 60 pounds.
32:33Those fortunate enough to have survived the initial impact of the crash
32:37on the 78th floor hoped to take an elevator to comparative safety on the 41st,
32:42but it failed to work.
32:45Palmer did the unthinkable and reached the 78th floor to save them.
32:49It is clear he is in a race for time, saving his oxygen and energy.
33:16He discovered the South Stairwell was safe to the impact zone and beyond.
33:24For the hundreds trapped there, this stairwell was an escape route.
33:27After such Herculean efforts,
33:57tragically, the impact of the crash was so strong that the South Tower collapsed,
34:03killing him and many others.
34:05All I can tell you is, just put yourself in that position and it was your family member.
34:16Every one of these firefighters in here are our brothers.
34:18Every one of these police officers in here are our brothers.
34:20And the civilians that are in here are the people that we're sworn to protect.
34:23That's our job.
34:24That's what we do.
34:25And as far as I'm concerned, I treat every person in there as my personal family,
34:30and every firefighter does the same thing.
34:31Our job is to go in and do what we have to do.
34:34We tell them to rest.
34:35They do get their rest.
34:37We tell them to sit down.
34:38We have guys lined up over there, thousands of firefighters and fire officers lined up over there
34:43with police officers waiting for the opportunity to go in.
34:45We have to hold them back because we don't want to create a situation where,
34:49because of the structural defects, et cetera, where they're going to be put further in danger.
34:54And maybe during the recovery process, we wind up endangering someone else.
34:57That's our worst fear right now.
34:59Volunteers quickly descended on Ground Zero to help in the rescue and recovery efforts.
35:07At Jacob Javits Convention Center, thousands showed up and registered with the authorities.
35:13Construction projects around the city came to a halt as workers walked off jobs to help at Ground Zero.
35:18The amount of rubble and we were, we were, actually what we were trying to do was dig out a fire truck that was on the street buried.
35:29I really thought I was going to just die yesterday.
35:32Like, I just thought I was going to stop breathing.
35:34I was thinking of leaving.
35:36And then I saw these guys, you know, coming back that are supposed to take an hour and a half ships.
35:40And they're not coming back because they refused to give up.
35:44And then I thought, like, these guys are staying and they need medical attention.
35:50I mean, these firemen and these police officers and if they can stay, I can stay.
35:56You know, just droves and droves of firefighters and EMS people and city workers, you know, MTA workers and Verizon people.
36:05And, you know, just a lot of people who look dog tired and, you know, working hard hours trying to do whatever they can to clear people out and find whoever might still be alive.
36:18There was, I think, one gentleman they were still in touch with on a cell phone who was buried in a car that they were trying to get to.
36:24So we kept digging and as we were digging, it was a big explosion, a bang, you know.
36:30And within 10 minutes, we kept digging and they started pulling everybody out.
36:34Believe me, after going in there, we're still standing.
36:37It doesn't look like it.
36:38It looks like everything's down, everything's gone.
36:41But we are still standing.
36:42You've got to see these people.
36:43Like, there's no such thing as having one hero anymore.
36:48Search and rescue efforts and making the site of the Twin Towers safe in the immediate aftermath of 9-11 involved iron workers, structural engineers, asbestos workers, boilermakers, carpenters, cement masons, construction managers, electricians, insulators, machinists, plumbers, and pipe fitters, amongst other professions.
37:09400 working dogs were also deployed in the quest to find survivors.
37:13Their presence brought comfort, hope, and healing during a time of immense grief and trauma, showcasing the deep bond between humans and animals.
37:22These brave dogs and their handlers remain a symbol of resilience and compassion.
37:28You spoke to him then while he was watching the first, and what was that like?
37:34He said it was really chaotic.
37:36He said a plane just went through the building.
37:39He said, Rachel, I've just watched somebody jump or get pushed or fall right out of the building, out of One World Trade.
37:46He's like, it's chaotic here.
37:48And I work for Bloomberg News, so I said, can I get anyone on the phone to talk about what you're seeing?
37:53And I was like, you don't understand.
37:54It's chaotic.
37:55It's chaotic.
37:55And none of them ever knew that it was a terrorist attack.
37:59They all thought it was an accident.
38:01They all were, they, no one ever knew.
38:04And they were all still on the phone right before the second plane crashed.
38:09If I think about it, they had no time to get out.
38:12They had no time to run.
38:13But I still am, of course, keeping hope.
38:17Was he on the phone to you when the second plane?
38:20He went on to me about two minutes before the second plane went in.
38:24You never heard of him again after that?
38:26I called back and his phones were dead.
38:27I don't know what else to do.
38:29I'm just going from place to place.
38:31This was my fiance.
38:32I have, I planned my whole future out with this person.
38:36If I don't find him, I have to start all over again.
38:41It's taken me my entire life to find him.
38:44And I don't know what I will do without him.
38:50Please, please help me find him.
38:55The day after the attack, then-Mayor Rudy Giuliani told reporters that they were receiving mobile phone calls from people trapped in the debris.
39:11But there was little hope for most.
39:13Congress quickly established an extensive compensation program in the aftermath
39:17to compensate the victims and families of victims of the 9-11 attack,
39:22with tremendous amounts also raised by the public.
39:27Americans have many questions tonight.
39:31Americans are asking,
39:32who attacked our country?
39:36The evidence we have gathered
39:37all points to a collection of loosely affiliated terrorist organizations
39:42known as al-Qaeda.
39:44Our message to them is clear.
39:48No matter how long it takes,
39:50America will find you,
39:52and we will bring you to justice.
39:53Rallying around the populist phrase,
40:08united we stand,
40:09Americans were determined to be resilient
40:11in the face of this unprecedented
40:13and devastating attack on their homeland.
40:15President Bush and the federal government
40:22found widespread support for their response to the attacks
40:25and seemingly a need for retribution.
40:32Nearly 3,000 people in New York, Virginia, and Pennsylvania
40:35lost their lives on 9-11
40:37after terrorists orchestrated by Osama bin Laden
40:40hijacked airplanes as weapons.
40:42As the years pass,
40:52suffering continues alongside the memorializing
40:55among those who lost loved ones
40:56and by survivors who sustained injuries
40:59or who were forever changed by the horrific events,
41:02even as the country and the world changes.
41:05My name is Stan Honda.
41:12I'm a former AFP photographer,
41:14and I was here on 9-11
41:16photographing the Trade Center attack.
41:19Well, that morning,
41:19I got a phone call
41:20from one of the other AFP photo stringers.
41:24He watches the early morning news,
41:26and he said there's a plane that crashed
41:27in the World Trade Center.
41:29I live near the number six subway train,
41:31and I think I was on the last train that was running
41:34that ended up at the City Hall Brooklyn Bridge stop.
41:37We're on Fulton right near Broadway,
41:39and I think I was around this area
41:41photographing the people running
41:44from the Trade Center site
41:46and also the first tower as it was collapsing.
41:50You could see this cloud of dust and debris
41:53and smoke coming between the buildings
41:57through the streets
41:58and toward where I was standing,
42:00so that was pretty frightening.
42:02I think this is the area
42:03where I had come out of the building
42:04after the first tower had collapsed,
42:07and the whole area was covered
42:09with this white and gray dust,
42:11so it really looked like it had snow.
42:13The sidewalks, people were covered,
42:15the vehicles, cars, and everything
42:17were just covered with this dust.
42:20The picture of the woman of Marcy Borders,
42:22I took into the...
42:24She actually came into the lobby
42:25of the building that I went into
42:28after the first tower had collapsed.
42:30Hi, my name is Marcy Borders.
42:32I'm from Bayonne, New Jersey.
42:34I became famous from working
42:36in the North Tower on the 81st floor.
42:39My image is known all over the world
42:41as the dust swinging.
42:42The morning of 9-11,
42:43my supervisor had thought maybe,
42:45you know, a small jet plane
42:46might have nipped us,
42:48but at that time we had no idea
42:49what was going on.
42:51So then I began to panic, you know,
42:54so they, you know, sat me down,
42:56told me to, you know, relax,
42:58take deep breaths.
42:59But the way the building was shaking,
43:02it was just...
43:03I couldn't sit there.
43:05You know, you just heard people screaming,
43:06stay away from the glass,
43:08stay away from the glass.
43:09You saw injured.
43:11I saw people with objects in them,
43:13burnt skulls.
43:15It was crazy compared to what I just left.
43:18My stairwell was normal.
43:19You know, that's when you just hear
43:21firemen scream and run
43:22and don't look back.
43:24Then I took chase, you know,
43:25from this cloud of dust,
43:28smoke that's just following me.
43:31And once it caught me,
43:32it like threw me on, you know,
43:34my hands and my knees.
43:35You know, every time I inhaled,
43:37my mouth just filled up with it.
43:39I was choking.
43:40I couldn't see my hand
43:41in front of my face.
43:43I was just like, you know,
43:44saying to myself and saying out loud
43:45that I didn't want to die.
43:47I didn't want to die.
43:49And a stranger,
43:50I remember clearly saying
43:51he didn't have his shirt on.
43:54And he grabbed me.
43:58And, you know,
43:59with so much going on,
44:00I was kind of afraid of him.
44:02So I was asking him,
44:04what are you going to do?
44:05Where are you taking me?
44:06What are you going to do?
44:07And he was like, to safety.
44:10I guess that's where
44:10this picture was taken.
44:12And I'm known all over
44:15as the dust lady.
44:16We're used to big building fires
44:19and disasters like airplane crashes.
44:22But this was,
44:23this seemed like something
44:24that was way beyond
44:25what any of us had ever seen.
44:27It's really an honor,
44:28I think,
44:28to have the photographs
44:29in the museum there.
44:31The two pictures,
44:32the one of Marcy and Ed,
44:34got a pretty huge amount
44:35of media attention.
44:37I was pretty surprised.
44:38And I think after a while,
44:39I realized that
44:40there are pictures of people.
44:42and I think that
44:43a lot of people
44:44could identify
44:45with these two individuals
44:47and the struggle
44:48that they were going through,
44:49I think,
44:49to make it through the day.
44:50And I think that's probably
44:52one of,
44:52maybe one of the reasons
44:53that the pictures themselves
44:55became fairly well,
44:57well known and well used.
44:59The site of the New York City attacks
45:09is now home
45:09to One World Trade Center,
45:11the tallest building
45:12in the Western Hemisphere.
45:17Plans for rebuilding
45:18the World Trade Center
45:19began in July 2002,
45:21under the guidance
45:21of the Lower Manhattan
45:22Development Corporation.
45:25The process was marked
45:26by debates among the public,
45:28architects and political leaders
45:30about what the New World Trade Center
45:31should represent.
45:34With so much significance
45:36tied to the project,
45:37it had to be
45:38just right.
45:44Completed in 2014,
45:46the inspiring structure
45:48stands as a powerful symbol
45:49of resilience
45:50in the face
45:51of unimaginable tragedy.
45:58surrounding two vast memorial pools,
46:07situated where the Twin Towers
46:09once stood,
46:10are bronze panels,
46:11etched with the names
46:12of every person
46:13who lost their life
46:14in the attacks.
46:15nearby,
46:26the Survivor Tree,
46:27a calorie pear tree
46:28that miraculously withstood
46:30the devastation
46:30at Ground Zero,
46:32thrives as a living testament
46:33to strength and recovery.
46:38Every year,
46:39seedlings from this tree
46:40are gifted by the 9-11 Memorial
46:42to communities affected
46:43by their own tragedies,
46:45spreading hope and resilience
46:46far and wide.
47:01For those who lived through it,
47:03the memory of that Tuesday morning
47:04remains vivid.
47:05People remember exactly
47:11where they were
47:12when news broke
47:13that an airplane
47:14had struck
47:15one of the Twin Towers.
47:16It was a defining moment
47:18that brought Americans closer
47:19as neighbors
47:20became like family,
47:22stepping up
47:23to donate time,
47:24money,
47:24and resources
47:25to aid those affected
47:26by the disaster.
47:35Even after all these years,
47:41the events of 9-11
47:42remain etched in our hearts,
47:44a reminder of both
47:45the fragility of life
47:46and the enduring strength
47:47of the human spirit.
47:48and the