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  • 10/06/2025
A Cacau Show tem estado em evidência recentemente, sendo objeto de ampla cobertura midiática tanto pelo seu crescimento expressivo e planos de expansão quanto pelas controvérsias envolvendo sua cultura organizacional e relações empresariais.

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Notícias
Transcrição
00:00Understand the controversy surrounding Cacau Show
00:02Cacau Show has been in the spotlight recently, receiving extensive media coverage
00:08both for its expressive growth and expansion plans and for the controversies involving
00:12your organizational culture and business relationships.
00:15In recent months, the company has faced a reputational crisis resulting from allegations
00:20which include moral harassment, discrimination based on weight and sexual orientation,
00:24restrictions on pregnancy among employees and impositions considered abusive to franchisees.
00:30Former franchisees report a work environment characterized by harassment, demands
00:34compulsory financial obligations and lack of adequate support, making commercial operations unviable.
00:40Furthermore, there are records of internal practices classified as rituals, as well as a culture
00:45corporate that would excessively highlight the figure of the CEO, Ale Costa.
00:50The Public Ministry of Labor, MPT, announced its intention to investigate the situation.
00:55Faced with the accusations, CEO Ale Costa sent a letter to franchisees, encouraging them
01:01not to be influenced by rumors and to minimize supposed rituals, describing them
01:05as mere symbolic moments.
01:08The company, in turn, reaffirms its commitment to a relationship of trust and partnership with
01:13its franchisees, highlighting that more than 50% of them have been linked to the brand for more than
01:18of seven years.
01:19Despite the controversies, Cacau Show maintains its growth trajectory and is committed to
01:24an ambitious expansion plan.
01:26One of the projects under development is Cacau Park, a leisure and tourism complex located
01:31in Itu, in the interior of São Paulo, with an opening scheduled for 2027.
01:36In addition, the company expanded its operations into the hotel sector with the Bendito Cação chain,
01:41converting previously loss-making hotels into a multi-million dollar venture focused on
01:45to the sensory experience with Cocoa, including themed accommodations, a museum dedicated
01:50to chocolate and specialized gastronomy.
01:53In the financial sphere, Cacau Show recorded record revenue of R$430 million in
01:59direct sales in 2024 and projects to reach R$750 million in this channel by 2025.
02:06The brand continues to adopt an aggressive growth strategy, aiming to reach 4,750 units
02:12by the end of the year, with the opening of more than 500 stores annually since 2020.
02:18The company has also invested in technological innovation with the implementation of the so-called
02:22Store of the Future, which features a 3D avatar of CEO Ale Costa to welcome visitors
02:27and offer personalized service.
02:29Cacau Show is going through a period of significant expansion and diversification, exploring new
02:34areas such as entertainment and hospitality and incorporating emerging technologies into the sector
02:38retailer.
02:40However, its rise is accompanied by criticism and investigations related to
02:44corporate culture and relationships with franchisees, which has impacted the perception
02:48public of the brand.

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