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Vodafone alleges rival Telstra has 'misled' customers about mobile coverage
ABC NEWS (Australia)
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5/19/2025
Vodafone has called on the ACCC to investigate Telstra for "inflating" its mobile network coverage. Telstra has admitted it changed its website after being contacted by Vodafone owner TPG but denies it has misled customers.
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00:00
Vodafone is accusing Telstra of overstating its mobile network coverage, saying the major
00:08
carrier overinflated its reach for around 15 years by advertising that it stretched
00:15
some 3 million square kilometres, or 99.7 per cent of the country, but that it failed
00:22
to clarify that figure included some consumers having to use an external antenna.
00:29
Now Telstra admits that it did change its website to include this clarification after being
00:34
contacted by Vodafone last month, but it says that in no way suggests any wrongdoing and
00:41
it says that it denies allegations that it misled consumers.
00:45
The Australian Competition and Consumer Commission says it will consider these allegations and
00:51
we've already heard a little bit of reaction including from the Australian Farmers Federation.
00:56
It says that customers deserve to have accurate information about mobile network coverage,
01:02
and that the telco's marketing spin really does cause farmers to lose faith in Telstra.
01:09
We've also heard from the major peak advocacy group for consumers when it comes to telecommunications,
01:15
ACAN, and it says that it wants the ACCC to investigate these allegations.
01:21
It says that claims of deceptive and misleading conduct are very serious, and if it's shown
01:27
to have restricted competition, then that means increased prices for all consumers.
01:33
Thank you, everyone.
01:35
Thank you, everyone.
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