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‘Two strikes, you’re out’: ambitious plans to cut NHS waiting times
Local TV
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07/04/2025
Welsh health secretary Jeremy Miles has announced new Welsh government plans to kick people who miss two planned health appointments off the list, as part of “new patient deal” to cut record waiting times.
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00:00
A major shake-up of the NHS in Wales is on its way, with the Health Secretary announcing
00:07
an ambitious new strategy aimed at cutting down the country's record waiting lists.
00:12
A big part of the strategy is what's being called a new patient deal, where patients
00:16
will be given better tracking tools throughout the NHS Wales app and clearer information
00:21
about how long they're likely to wait.
00:24
But it comes with a catch as patients will now be offered two dates for treatment and
00:28
if they miss both of those without good reason, they'll be removed from the waiting list.
00:32
That's in response to figures showing that around 700,000 outpatient appointments are
00:37
missed or cancelled every year across Wales.
00:40
The Health Secretary says that the number is far too high and is causing serious delays
00:45
for the health service, adding that missed appointments delay care for everyone and waste
00:50
valuable resources that could be helping other people.
00:54
The new approach only means people who are healthy and ready for surgery will be added
00:59
to the surgical waiting list, because the evidence shows those in better health recover
01:03
faster and use fewer hospital resources.
01:06
The NHS will also help people get healthier and in preparation for surgery.
01:11
A spokesperson for the Welsh Conservatives say the party welcomes the plans but says
01:15
more needs to be done to help massive waiting lists and get people the care they need.
01:20
Plaid Cymru also backed elements of the plans but says that more preventative help needs
01:24
to take place before putting accountability on patients.
01:29
The government says it's a big step but a necessary one, hoping that with clearer information
01:34
and a shared responsibility between patients and the NHS, treatment can be faster and fairer
01:39
for everyone.
01:40
James Beach Watkins, reporting for Local TV.
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