“You are not alone in Dubai” – Meet the team that supports families affected by COVID-19 - video Dailymotion

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00:00I tested positive first on January 11th and I was so worried about my mom so I went and I got her

00:05tested immediately and she tested positive. I took her to the hospital, I did all the tests on her

00:13and the hospital released her because they said she was fine but a few days later on January 20th

00:19her oxygen dropped and I rushed her immediately to the hospital. Unfortunately my mom didn't make it

00:26um Covid caused severe pneumonia which hit her lungs and all her organs suddenly just stopped.

00:38I always tell my family that I'm actually very lucky that she got sick here in the UAE

00:44not back home because the government here just the United Arab Emirates

00:50especially the Dubai authority they contacted me

00:53and they knew that she was just on a visit visa and she's not a resident and they took care of

01:00all her treatment expenses. They actually even helped me to move her body back home to Jordan

01:07which was her only wish to be buried with my dad and you know in these situations moving the body

01:14out of the country is not easy especially if the cause of death was Covid and I would like

01:21to extend my gratitude and many thanks especially to the Dubai health authority

01:28especially for Ms. Amna Al-Swaiti, Dr. Salah Al-Bahwi and Al-Naqeeb Adel Al-Qadiri. This guy

01:39even opened up the police station for me on a Friday. My mom passed away on a Thursday so moving

01:45her papers on the weekend was just impossible. He managed to get me the original death certificate

01:53her embalming papers everything was done on the weekend. We managed to move my mom back home

01:58on Sunday. She was buried on Sunday. I can't thank them enough. I can't thank them for

02:03their humanity and unique generosity and I'm very lucky to be living in this country.

02:12When the pandemic started in March, Dubai government has initiated the command and

02:18control center for Covid-19 and the objectives of the command and control center is to

02:24make sure that in Dubai we are set and have all the support and enablement

02:33to fight the pandemic. We had formed a team from the relevant stakeholders, the police,

02:39the municipality, the RTA and every relevant entities. So generally we are let's say more than

02:5020 direct involvers on those cases. We consider every case is a personal case

03:00and we deal with every case by its specificity and the type of

03:08of the complexity that it comes with. We are dealing with the specific people

03:14by specific name. We call them, we make sure all the public services has been

03:19finished, executed despite the fact of the desire of the family on how the

03:26termination either is going to be buried if he's a Muslim and how we're going to deal with him if

03:29he's not Muslim, how we're going to deal with him. If he wants to be dealt in a different way

03:36then we welcome any case in their desire, not in the government's. And this is very

03:42important because people need to feel at that point that they are supported and their desire

03:47and their belief have been highly respected. As soon as we receive the details of the death person

03:54from the commit of the hospitals, private and government hospitals that we deal with,

04:02they tell us the details of the death person and his relative. We directly contact the relatives

04:10and share with them our sympathy regarding what they have. Then guide them where to do, what to do

04:17regarding taking their wish about the action they want to take about the

04:25body, the dead body or the remains. Then we regarding that we are moving from that side

04:31and above with also discussing the problems that maybe they will like facing like in a visa,

04:43changing visa or the money that they have in like

04:52the money they are facing in some banks.

04:57Also even the food, if they don't have food, we are supporting them fully. The team

05:06is trying to tell the people that they are not alone in Dubai. We are with them. This is actually

05:12we are facing once we are visiting any country outside, we will be alone that we don't know where

05:18to go that we need somebody to guide us. So here we feel about people and we want to tell them that

05:25they are not alone in Dubai.

05:42COVID-19.

06:42COVID-19.

“You are not alone in Dubai” – Meet the team that supports families affected by COVID-19

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