Manager Erases Customer's iPhone, Gives Worst Customer Service Ever

Cheezburger

Man, this whole video is wild but the customer's patience deserves an award.   See all our content on FAIL Blog: http://www.failblog.org Follow us on Facebook: http://www.facebook.com/FailBlog

Transcript

00:00Uh, we do not know where this is from.

00:11Okay, then what did you do to my phone?

00:13I have no idea.

00:14Do you have a supervisor or some kind of a manager phone number for here?

00:27I know, but he has to have a boss.

00:28Of course I do, but he won't, he'll contact you and tell me what I told you.

00:36What did you tell me?

00:37I'm sorry.

00:38Besides erasing my stuff.

00:39Whatever you lost is gone.

00:40Okay, can I ask why you erased my phone?

00:43I did not lose your phone.

00:45I have no idea.

00:46I didn't ask you to lose my phone, I asked you, why did you erase my phone?

00:54So, whatever is gone is gone, I'm sorry.

01:00Okay, but why did you erase my phone, what was the reason for erasing my phone, can I

01:04ask?

01:05I personally have no idea.

01:06I don't understand what you're saying to me.

01:08That's fine.

01:09And I don't think you understand what you're saying.

01:11No, I understand.

01:13That whatever could not have been, you know.

01:17Your phone.

01:18No, no, no, don't talk to me.

01:24Whatever has been, you know, replaced to your phone.

01:29You were supposed to hook up my watch.

01:32That's what you were supposed to do, you were supposed to hook up my watch.

01:36And that's what you were in the middle of doing, hooking up my watch.

01:40And then you selected to restore my phone, like I don't understand what you're doing.

01:44Restore your watch to your phone.

01:46What are you saying?

01:53So, they told me to bring my watch in, because I bought a new watch and I currently have

01:58a plan.

01:59Yep.

02:00Okay, so they told me to bring my watch in and something with the IEM number so you guys

02:04can connect my network, my data plan to my new device.

02:09Sure.

02:10And what did my phone have to do, you erased my phone.

02:13I did not erase your phone.

02:15You just clearly erased my phone.

02:17No, I did not erase your phone.

02:19Here, do you want to see?

02:20You erased my phone.

02:22Then your phone's been erased, but I did not erase your phone.

02:27I'm sorry, then who just did it?

02:29The gentleman that was just back there, which was you, helping me, who erased my phone.

02:40I would like to talk to somebody above you.

02:43But I would like a contact, though, that's above you.

02:47Uh, no, I'm the crew manager.

02:49Yeah, you can talk to me.

02:51Okay, well you have a boss that I would like to talk to.

02:54Uh, no.

02:55No, you can't.

03:02We can't give that information out.

03:04Okay, well then I can give you my information for them to contact me, then maybe you guys

03:08should tell me that instead of him telling me that there's nobody that I can talk to.

03:12Because this is clearly not okay.

03:14Yeah, you messed up, so.

03:16I messed up?

03:17Yep.

03:18How you guys doing?

03:21How you guys doing?

03:22How you guys doing?

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03:38How you guys doing?

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03:40How you guys doing?

03:41How you guys doing?

03:42How you guys doing?

03:43How you guys doing?

03:44How you guys doing?

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03:48How you guys doing?

03:49How you guys doing?

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