HURTFUL Reality Checks | Kitchen Nightmares | Gordon Ramsay - video Dailymotion

Gordon Ramsay

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Transcript

00:00You've got to take responsibility, too.

00:01It's not just hers, it's not just yours.

00:04But I mean, at least take your half of it, too.

00:06I don't have the time and the money to go.

00:07But I tell him to take over.

00:09You're the chef.

00:10Make a menu, OK?

00:11If he takes the bull by its horn and he just does it,

00:15I'm not going to say no.

00:16So put your foot down.

00:18Throw some balls like I always tell you.

00:22You are a chef, young man.

00:24But you need to find your voice.

00:27You're right. I do.

00:29OK.

00:32Let me tell you something.

00:34You need input from another source.

00:38Hang on a second.

00:42Come in. Thank you.

00:43Bill, good to see you, sir.

00:46This is Bill.

00:47Hi.

00:48And he brought a few of his friends.

00:50Take a seat, ladies and gentlemen.

00:51Please come through.

00:54These people represent the town of Easton.

00:59You'll probably recognize them because they've all

01:01dined in your restaurant, Rosario.

01:04Ladies and gentlemen, the owners and the staff

01:07need to hear from you what were your recent experiences

01:10when you went to Bella Luna.

01:13Fire away, please.

01:15There was a fly in the wedding suit.

01:17And it was kind of an embarrassment.

01:20And we just left it there because we just didn't want it.

01:23Suit of the day.

01:24Rosario, anything to say to Bill?

01:26I'm sorry about that.

01:28I just apologize.

01:31Thank you. I appreciate it.

01:32Next, please.

01:34The food and the service have both been subpar.

01:37All of our entrees came out at different times,

01:40making it very difficult to enjoy a family meal.

01:43That's my issue with food being prepared and sitting

01:46on the line because we're short-staffed.

01:49It's not the customer's problem, the fact that you're

01:50short-staffed.

01:51It's not just the service.

01:54Alicia, thank you so much.

01:57I went there once.

01:58Food was subpar, very disappointing experience

02:01for what I expected.

02:02Everybody has a bad night.

02:04I figured I'd give you another chance.

02:06And the second time I went, it was extremely disappointing.

02:10Our dinners were totally wrong.

02:12My son ordered chicken.

02:13He got veal.

02:14I threw my money on my table and said, I'm done.

02:18I will never come back here.

02:20Sorry about that experience.

02:22Next, please.

02:23The food, everything just did not work out.

02:26But what really, really stood in my mind

02:27was I ordered a cannoli and the cannoli was sour.

02:32And so you came over to me and you gave me a fresh cannoli.

02:36Well, why didn't you give me the fresh cannoli first

02:39rather than give me an old cannoli that left

02:42a horrid taste in my mouth?

02:44I mean, a sour cannoli, I mean, it can get you sick.

02:47Right, but I was not aware that you were giving

02:49the sour cannoli that wasn't good.

02:51Well, maybe the sour cannoli shouldn't even be there.

02:54I wasn't giving it to you, you know?

02:56But my point is, is as the owner and manager.

02:57When the cannoli came back and then I tasted it,

03:00and then I said, this is going bad.

03:02Well, yeah.

03:03Gone bad.

03:04Not going, gone bad.

03:05It's bad.

03:06Once it's gone, it's gone.

03:07It's not coming back, is it?

03:08So, you know, that should be gone the night before.

03:11You know, it shouldn't be there.

03:12That's what I was saying, like, why even serve

03:13something that is questionable?

03:15You're right.

03:16You're totally right.

03:17That was the experience that I said,

03:20I don't think I'll ever come back to this restaurant.

03:25Wow.

03:26To hear what they were saying, you know, the reality,

03:30how much as it hurts, it's the truth.

03:33This feedback this morning has been pivotal.

03:36I hope you'll all be willing to give

03:38Bella Luna one more chance.

03:41On behalf of the owners and the team,

03:44I'd like to say a big thank you.

03:45I appreciate it.

03:46Thank you very much indeed.

03:47I think everything has to be changed.

03:50And if that's what we need to hear to make things better

03:53and get Bella Luna back on the map,

03:55I guess that's what we need to hear.

03:57Three pizzas in front of me.

03:58A, B, C. A is from one of the best restaurants in town.

04:02B is your pizza.

04:04And C is a store-bought local frozen pizza.

04:08Time to put your pizza to the test.

04:11That's right, your pizza's B. Which was your favorite?

04:13I liked A.

04:14I'd say A.

04:15I liked the A because it was thin.

04:17And your least favorite?

04:18B.

04:20Why B?

04:21Soggy on the crust.

04:22Way too much cheese.

04:23It overwhelmed everything else.

04:24I felt my heart stop.

04:25It was too much.

04:26Too much on the crust.

04:27The crust was soggy.

04:29It's just not very good.

04:32OK, Pete, here's the results in a nutshell.

04:3575% of our taste testers preferred

04:37pizza A from the top local Italian restaurant.

04:40In second place, with 15% of the votes,

04:42was a store-bought frozen pizza.

04:45And in third and last position was yours,

04:47with 10% only of the votes.

04:50Yours was the least favorite.

04:52You're actually beaten by a store-bought

04:54fucking frozen pizza.

04:56Get the message?

04:59Wow.

05:00Yeah, wow.

05:03How does that make you feel, Paulette?

05:04Bad, but I'm not surprised.

05:07Because I've been saying the same thing.

05:08Too much cheese, too much crust, too much everything.

05:12I've talked and talked and talked about the same things.

05:15And I don't see it changing.

05:19It's really bad.

05:19It needs to change.

05:22I think that in his mind, it's always more is better.

05:26I do put a lot of ingredients on.

05:28Yeah, you do.

05:28I do.

05:29Your pizzas are dated.

05:32I am very surprised at the results of the video.

05:35I never thought in my wildest dreams

05:37that the people of Denmark would pick

05:39a frozen pizza over my pizza.

05:42You have got to understand.

05:44You are miles away from serving Denver's best pizza.

05:50That 1991 review behind me is no longer valid.

05:55We're in a different era.

05:56You've taken the praise of a local critic.

06:00It's gone to your head.

06:01And you have locked in what they said was good.

06:05And you've kept doing it for nearly 30 fucking years.

06:11Can you three just give me two minutes

06:12and get some fresh air outside?

06:15Because this is important.

06:17I've got one very important question for you.

06:19Am I willing to change?

06:21That's the one.

06:23No.

06:31You realize, like, how embarrassing

06:32it's been the last three years to work for other people?

06:36Well, we have a restaurant.

06:38That's all because of this bullshit.

06:41I've been in here waiting tables,

06:43and my knees are shot.

06:44I'm not going to do it anymore, and I'm serious with you.

06:47I mean, I may even leave.

06:49I am out of here.

06:51I'm actually right ahead to Texas, because I'm done.

07:02I've pulled with you.

07:03I've been your partner.

07:04You haven't always been mine, but I have been yours.

07:07And I want you now to step up, because I

07:11don't want to lose my home and the few little things

07:14that I have.

07:17I don't want you to.

07:21Pete, are you committed?

07:31I am.

07:32You are.

07:33I am.

07:34I don't understand why you don't get it, Daddy.

07:36You have to take ownership of this place

07:38if it's your restaurant.

07:39You can't just walk around and saying

07:40you're the fucking owner.

07:44I need fresh air.

07:45My father, he needs to wake up and smell the Greek coffee.

07:48This is your restaurant.

07:50You played a really big part in why it's this bad,

07:53and you cannot point fingers.

07:55Otherwise, like Chef said, close the fucking doors and get out.

08:00Dad.

08:03What else do I have to do?

08:05You need to understand.

08:07It starts with you.

08:09You have to stand up and take responsibility.

08:14It's not my food.

08:15It's Christina's recipes.

08:17See?

08:17There you go again.

08:19Fucking hell.

08:20Chef, I'm not 100% responsible.

08:23That's, I want you to know that.

08:25What I've been struggling with is that I

08:27don't think you have the will.

08:29You couldn't have been like this 14 years ago.

08:34Can I just have two minutes with your daughter?

08:37Yes.

08:42I honestly don't know what to say.

08:44Every time I try to point things out,

08:47he's just blaming other people.

08:49He does like to point fingers.

08:51I've got some serious concerns.

08:53But right now, the only reason why I'm

08:55staying is because of you.

08:57I'm 150% committed.

08:59You have no doubt in me.

09:00Your dad, I do.

09:01Now get some rest.

09:02I'll see you in the morning.

09:03Thank you, sir.

09:09This morning, Chef Ramsay wants Manny and Christina

09:12to understand how destructive they've been to each other.

09:15When do we draw a line in the sand and say, mom, dad,

09:18for God's sake, get on the same page?

09:20And he is hoping with the help of their daughter.

09:22It's a big ask, but I need you to drive that message home.

09:25They will finally see the damage they have done.

09:27Morning.

09:28Hi.

09:29How are you both?

09:31OK, bad day yesterday.

09:34Lots of issues, and it's impossible to work on any

09:37of them, because we have to deal with something

09:39more important first.

09:42The both of you, Evelyn?

09:46Restaurant aside, you guys have issues communicating?

09:53What's really hard for me is to see how just separated you are.

09:59I don't want to see you be so hurtful towards one another.

10:03You have so much to be happy about and proud of.

10:08And it's time that you work together.

10:14But there's no more pointing fingers.

10:16I cannot be in the middle.

10:18It kills me on the inside.

10:20It breaks my heart.

10:21It's great.

10:24We lost this house, but we can make it again.

10:32We have to do it again as a couple, as a family.

10:41I will try my best, and I will do my best, believe me.

10:45Christina, it goes for both of you.

10:48You have to be supportive.

10:49With all my heart.

10:57We have to do it together.

10:58We have to share responsibilities,

11:01and we have to be united.

11:03Two people, one voice.

11:05We have to do it.

11:05That's it.

11:08I'll leave you guys alone for a few minutes.

11:10I'll see you back at the restaurant.

11:12Thank you so much, Evelyn.

11:13Absolutely.

11:17Evelyn is absolutely right.

11:20We have to stop pointing fingers to each other.

11:23We have to communicate in a better way.

11:28And we have to unite it, and to do whatever

11:31we have to do together.

11:33No more entrees.

11:34I'm sorry?

11:35Take their food away.

11:36Why?

11:37Because we're not serving anymore.

11:38We're about as dirty as a kitchen could be,

11:41and it's absolutely disgusting.

11:45We will not be serving any more food this evening.

11:47Ah.

11:48Oh.

11:49I'm extremely sorry.

11:50That's not good.

11:52I mean, this is so fucked up.

11:54It's so ridiculous.

11:55The kitchen's infested.

11:57The office is a mess.

11:58And on your chairs that you tell me got cleaned years ago,

12:01a comb, a candy cane.

12:04I mean, old Kleenex used.

12:06People wiping their nose, sticking it down the side.

12:08You can't even get clarity in there,

12:10because you're so festering and fucking crap everywhere.

12:14Both of you should be shamed.

12:16What did you say to me today?

12:18That I take pride in what I do.

12:20Where?

12:21I don't know.

12:22I am not proud right now.

12:24We got overwhelmed, and it's a shithole.

12:27It's a shithole, and it's a mess.

12:30And maybe we should just close it down

12:31and lose everything we have.

12:36Because that's probably what we're going to do.

12:40How can I help two individuals that don't even

12:43care about what they're doing?

12:46We do care.

12:47We care tremendously.

12:48So why didn't you do anything before I got here?

12:51We did.

12:52I can't tell you how many hours we cleaned.

12:54You cleaned before I got here?

12:56I threw out my clothes on Monday.

12:58I was so encased with grease.

13:00How long?

13:01How many hours?

13:02How many days?

13:03Five.

13:05Shit.

13:08What the fuck?

13:11We just need to stop.

13:17What a fucking mess.

13:20Come here.

13:21I love you.

13:23Sorry, it's going to get better.

13:24I never thought my restaurant would be shut down.

13:27Can I have a quick word, please?

13:28Absolutely.

13:29Outside.

13:30It's the worst moment of my life, undoubtedly.

13:33For the first time in a long time,

13:35I'm not actually too sure what to do.

13:37Right now, I want to get out of here.

13:39Please don't.

13:40We could really use your help.

13:41The mistakes are so basic.

13:46We perhaps should not even be in the business.

13:48That's what I'm scared about.

13:50I think we can do this.

13:52We desperately need your help.

13:54You told me in there that you cleaned for five

13:56days before I got here.

13:58Didn't do any good.

13:59How do I know that you really get it

14:02and you really will commit to getting this place turned

14:05around?

14:07I can do whatever you show me.

14:08Thank you, just stay and help us, please.

14:10I'll do whatever you want.

14:12We're not going to let you down.

14:13Now is your chance to prove it to yourselves and me.

14:18Show me.

14:19OK.

14:19We will.

14:20We will.

14:21Let's do it.

14:33Vic, throw that shit away.

14:37It was the most mortifying thing I've ever lived through,

14:41and I have no excuses.

14:45It's my fault if something isn't right here.

14:50This is my restaurant.

14:51I have a lot of pride in it.

14:53I was shown too many things that I did not want to see.

14:56The problem is, I'm the guy who's supposed to see it.

15:01We're not good at what we do.

15:03We're not even remotely good at what we do.

15:06We'll get better, a lot better.

15:09I spent 24 years here.

15:11I don't want to close this place down filthy and dirty

15:14and not operating and a coffin.

15:18I don't want it to be a coffin.

15:20I love you.

15:21I love you, too.

HURTFUL Reality Checks | Kitchen Nightmares | Gordon Ramsay

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