Skip to player
Skip to main content
Skip to footer
Search
Connect
Watch fullscreen
Like
Comments
Bookmark
Share
Add to Playlist
Report
The_PDCA_Cycle
Technical Education
Follow
7/18/2024
The_PDCA_Cycle
Category
ЁЯУЪ
Learning
Transcript
Display full video transcript
00:00
What is the PDCA cycle? PDCA stands for Plan, Do, Check and Act.
00:18
The Plan, Do, Check and Act cycle is a foundation of all ISO management system standards. The
00:25
cycle ensures development, continuous improvement and control of the management system in
00:29
question. It's a simple tool that ensures consistent monitoring of your organisation's
00:35
effectiveness. Plan. Establishing the architecture of your quality management system is covered
00:42
in clause 4.1 of the standard. Do. Implementing the plans and using the quality management system.
00:51
Check. Reviewing whether the results are satisfactory at appropriate intervals against
00:57
the ISO 9001 requirements. Act. Improving the quality management system or acting on
01:06
the challenges and issues found in the reviews. Plan. Management responsibility. The PDCA cycle
01:15
starts with management as it's up to them to identify appropriate processes and relevant
01:21
areas to focus. Process identification. Appropriate process identification is essential
01:28
to a practical system and the key to start with two processes, management and operations,
01:34
and then decide if sub-processes are necessary rather than working bottom up. Each process
01:40
also has to have an owner that is responsible for the activities that relate to the success
01:46
criteria of the process. Planning and review. In order to successfully plan your quality system
01:53
before implementation, a quality manual and a number of documents outlining procedures are
01:58
required. The areas of documentation are document control, records control, internal audit,
02:05
non-conforming products, corrective action, preventative action. Additional procedures
02:12
may be required if, without them, the process might end up having variable or unpredictable
02:18
results, such as those caused by inexperienced staff, complicated parameters or other risks.
02:25
The QMS is, after all, a system for minimising business risk.
02:32
Fundamental directions. Owners or managers of your organisation should establish the
02:37
fundamental direction of the QMS using the quality policy. There are several aspects that
02:43
have to be thought through while designing the quality policy. Strategy should follow from the
02:49
quality policy and the business environment. Process criteria should be aligned to the strategy.
02:56
Customer focus. System processes have to be designed to ensure customer satisfaction.
03:03
Resources. Human, technological and environmental resources have to be put in place. The QMS
03:09
requires that each company establish a way that their staff are competent.
03:14
Do. Implementation and use. Fundamental direction. Having established the system,
03:21
it has to be used to see that it works in the way that it was intended. It will be necessary to use
03:26
the procedures, forms, equipment and instructions in the way that they were planned. Don't worry
03:32
if some of the steps don't apply to you. ISO 9001 certification is designed for every type
03:38
of organisation. Just work on the aspects that are relevant to you. The direction for your management
03:45
and the assigned resources should make this part of the process fairly easy to implement.
03:50
It's important to plan and define the processes all along the supply chain. This might include
03:58
sales, purchasing, research and development, manufacturing, delivery.
04:05
Check. Review of results. At appropriate intervals, the results of the QMS should be reviewed.
04:11
The intervals will be short when the system is new, but can be longer once the QMS becomes mature.
04:17
The reporting of results against the process success criteria should be regular and be used
04:23
by management to ensure that the business is on track. Records should be designed to facilitate
04:28
prompt recording as well as early detection of problems. Don't worry if your organisation has
04:35
some problems. Every organisation has them, but a successful one will identify these at an early
04:40
stage and deal with them in an effective manner. A key milestone in evaluating the QMS is the
04:46
management review, a meeting which assesses whether the QMS has succeeded in meeting strategic
04:54
objectives, process success criteria and the ISO 9001 requirements. Reviewing perceived customer
05:03
satisfaction is a key metric that has to be reviewed. It's recognised that the handling of
05:09
complaints is not enough. Customers may just move their business to a competitor. Probably the most
05:14
important characteristic of a successful quality management system is the internal audit. It's
05:20
expected that an organisation that does not do internal audits is very likely to have their
05:25
certification revoked if they've received the ISO 9001 certification, as their system is probably
05:32
out of control. Act. Continuous improvement. Improvement is another name for dealing with
05:40
challenges in an organisation. Challenges can be tackled either with corrective action or,
05:46
preferably, with preventative action. All corrective actions need to be recorded
05:54
and preventative actions designed for recurring problems.
06:00
As a checklist, the following question should be asked. Customer focus. Have you found out
06:06
what the customer's current and future needs and expectations are at a strategic level? Quality
06:13
policy. Does it really suit your organisation and reflect your customers' expectations, your vision
06:19
and mission and the requirements of the standard? Objectives. Are all the objectives measurable and
06:26
linked in both the processes and to the strategies? Plan the system. Have all the responsibilities
06:33
been identified and communicated? Does everybody know what they need to do to contribute to the
06:39
success of the business and the QMS? Review at regular intervals. Are the results of the QMS
06:46
being reviewed and compared against planned results? Is action being taken to improve areas
06:53
where results are not quite as good as planned? Principles. Management should review the eight
06:59
principles and how well the system delivers against these.
Recommended
8:12
|
Up next
рдЙрд░рдг рдкреНрд░рдХрд░рдгрд╛рдд рд▓рд╡ рдЬрд┐рд╣рд╛рджрдЪрд╛ рдЖрд░реЛрдк рдХрд░рдгрд╛рд░рд╝реНрдпрд╛ рдиреЗрддреНрдпрд╛рдВрдирд╛ рд╢рд░реНрдорд┐рд▓рд╛ рд░рд╛рдЬ рдард╛рдХрд░реЗрдВрдиреА рд╕реБрдирд╛рд╡рд▓рдВ...
Technical Education
7/30/2024
4:01
CM Yogi on Love Jihad: рд▓рд╡ рдЬрд┐рд╣рд╛рдж рдкрд░ рдЙрдореНрд░рдХреИрдж | CM Yogi Big Decision | Religion change | рд╡рдирдЗрдВрдбрд┐рдпрд╛ рд╣рд┐рдВрджреА
Technical Education
7/30/2024
3:15
Bhopal News: рднреЛрдкрд╛рд▓ рдХреЗ рд▓рд┐рдП рдкрд╣рд▓реА рдЦреБрд╢рдЦрдмрд░реА, рдХреЛрд▓рд╛рд░ рдбреИрдо рдХреЗ рджреЛ рдЧреЗрдЯ рдЦреБрд▓реЗ, рд▓рдЧрд╛рддрд╛рд░ рдЬрд╛рд░реА рд╣реИ рдЭрдорд╛рдЭрдо рдмрд╛рд░рд┐рд╢
Technical Education
7/30/2024
4:18
#usa #america #canada #uk #love #newyork #instagram #california #travel #instagood #fashion #photography #australia #india #germany #trump #london #follow #dubai #france #europe #like #art #miami #florida #a #italy #unitedstates #nyc #music
Technical Education
7/30/2024
1:48
1. Install Compiler
Technical Education
7/22/2024
16:34
2. How Computers Works
Technical Education
7/22/2024
1:08
1. Fundamentals
Technical Education
7/22/2024
3:03
1. Instructors Note
Technical Education
7/22/2024
5:47
3. Demo - First Program
Technical Education
7/22/2024
5:22
3. Setup Dev-C++ and Settings
Technical Education
7/22/2024
6:42
3. Introduction to Number Systems
Technical Education
7/22/2024
6:10
4. Setup Visual Studio
Technical Education
7/22/2024
6:16
2. Setup CodeBlocks and Settings
Technical Education
7/22/2024
8:34
1. Skeleton of C++ Program
Technical Education
7/22/2024
5:00
How_Can_ISO9001_Help_Your_Business_Succeed
Technical Education
7/18/2024
1:00
Section_4_Introduction
Technical Education
7/18/2024
3:30
What_Is_A_QMS
Technical Education
7/18/2024
5:40
Clause_4
Technical Education
7/18/2024
5:12
Management_Responsibility
Technical Education
7/18/2024
8:55
Continual_Improvement
Technical Education
7/18/2024
2:45
Quality_Manuel_Template
Technical Education
7/18/2024
9:29
Tips_and_Tricks
Technical Education
7/18/2024
2:37
Roll_Out
Technical Education
7/18/2024
5:45
Kaizen
Technical Education
7/18/2024
3:06
Learning_Outcomes
Technical Education
7/18/2024