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Technical Education

7/18/2024

Management_Responsibility

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00:005.1 Management Commitment

00:14The Standard recognises that an effective quality programme requires the involvement

00:20and commitment of the organisation's top management. Therefore, the Standard assigns

00:25top management the following responsibilities. To oversee the creation of the Quality Management

00:32System, the QMS. Communicating the importance of meeting requirements, including customer,

00:40legal and regulatory requirements. Establish the quality policy and the quality objectives.

00:49Communicating with parties responsible for product and service quality. Providing adequate

00:55resources for the operation of the QMS. Reviewing the operation of the QMS.

01:035.2 Customer Focus

01:08Top management must ensure that customer requirements are understood and met with the goal of improving

01:14customer satisfaction.

01:185.3 Quality Policy

01:23The quality policy identifies the main goals of the QMS. The quality policy must be appropriate

01:30to the organisation's purpose. Include a commitment to meet customer, legal and regulatory

01:37requirements. Create a background for establishing quality objectives. Communicated throughout

01:44the organisation. Review of ongoing suitability to the needs of the organisation and the customers.

01:525.4 Planning

01:575.4.1 Quality Objectives

02:04Establish measurable quality objectives that support the quality policy and communicate

02:09them throughout the organisation.

02:125.4.2 QMS Planning

02:16Plan the QMS so that its quality objectives are met and so the system continues to work

02:22as it's changed to incorporate improvements.

02:275.5 Responsibility

02:315.5.1 Responsibility and Authority

02:37Effective work depends on clear understanding of each person's responsibility and authority.

02:43Therefore responsibility and authority must be defined and communicated.

02:505.5.2 Management Representative

02:55Top management must appoint a manager to have ongoing operational responsibility for the

02:59QMS. This person is referred to as the management representative.

03:05The duties of the management representative include

03:09Ensuring that the processes needed for the QMS are established, implemented and maintained.

03:16Reporting on the performance of the QMS and any improvements needed.

03:21Promoting awareness of customer requirements throughout the organisation.

03:275.5.3 Internal Communication

03:32Top management needs to set up an effective system of communication to ensure effective

03:37operation of the QMS.

03:425.6. Management Review

03:465.6.1 General

03:49Top management is required to regularly review certain aspects of the QMS to make sure that

03:55the goals are being achieved and to look for ways to improve the QMS. The review must cover

04:01suitability, adequacy and effectiveness of the QMS.

04:05The review also includes assessing opportunities for improvement and needed changes to the QMS,

04:12quality policy and quality objectives. Records of these reviews must be kept.

04:195.6.2 Review Input

04:22These meetings must address the following areas.

04:25Internal audit results.

04:27Customer feedback.

04:29How well processes have been working.

04:31How well products have been meeting requirements.

04:34Status of previously identified problems.

04:37Items identified for follow-up in previous management reviews.

04:41Planned process or product changes that could affect quality.

04:45Recommendations for improvement generated through the operation of the QMS.

04:515.6.3 Review Output

04:55These reviews result in decisions and actions relating to

04:59Improving the QMS and improving the product.

05:03The need for additional resources including human resources.

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