Priya Mishra chats with Dr. Joseph Michelli on customer psychology, customer expectations, and how current technology helps improve the customer experience. They also talk about some of the essential lessons on customer experience, especially during and post-pandemic.
Other topics covered are, the value proposition of emerging corporate leaderships in a post-Covid-19 world, "The Michelli experience", customer engagements, expectations for a post covid scenario, and much more.
ABOUT DR. JOSEPH MICHELLI Dr.Joseph Michelli, is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience.
Dr. Michelli, is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest books are “Stronger through Adversity” The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Dr.Michelli has also many other titles to his credit. He holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute’s Patient Experience Journal (PXJ), and is on the founders council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his masters and doctorate from the University Of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr.Michelli is committed to social causes associated with curing cancer and abating world hunger.
CONNECT WITH DR. JOSEPH MICHELLI ○ LinkedIn: https://www.linkedin.com/in/josephmichelli/ ○ Website: https://www.josephmichelli.com/
TIMESTAMPS Feel free to choose a chapter you want to skip in by clicking the timestamps below! 00:00 - Introduction 00:16 - Introduction of guest speaker 02:00 - Welcome Dr. Joseph Michelli 04:55 - "First break" 10:05 - Customer expectations 16:40 - Convenience, post covid19 19:35 - Stronger through adversity 23:45 - Conclusion
