Pensioner takes Australian bank to Supreme Court over fraudulent transactions

ABC NEWS (Australia)

A retiree from regional Victoria is taking on one of Australia’s big banks in court, seeking more than $380 million in damages. Mr Williams was likely the victim of a new scam called 'ghost tapping' - with the fraud highlighting gaps in existing consumer protection laws.

Transcript

00:00In his regional Victorian home, Ian Williams has turned his dining table into a legal battleground.

00:09This is just a bit of a fair go for innocent people being tramped all over by a huge corporation.

00:18The 73-year-old had about $1,300 fraudulently spent on his account in 2022.

00:25At the time, NAB insisted Mr Williams made those transactions.

00:30But a police report seen by the ABC states CCTV vision shows two young men making the disputed transactions

00:37at a Coles supermarket 150 kilometres from Mr Williams' home.

00:44The pensioner is representing himself in seeking more than $300 million in damages.

00:50Mr Williams is claiming NAB failed to use its fraud detection protocols

00:54and failed to conduct a fair and transparent investigation.

00:58I want the pressure to come onto the banks and, if I can have any sort of win,

01:04show the banks that they have to pull their head in.

01:08NAB has made repeated offers to Mr Williams to settle the matter,

01:12including paying him back the full amount.

01:15Mr Williams says he's declined those offers because they do not include an apology.

01:20The case will go back to court in September.

01:22Mr Williams says he's declined those offers to pay for $1,300 million.

01:24Mr Williams says he's declined those offers to pay for $1,300 million.

01:26Mr Williams says he's declined those offers to pay for $1,300 million.

01:28Mr Williams says he's declined those offers to pay for $1,300 million.

01:30Mr Williams says he's declined those offers to pay for $1,300 million.

01:32Mr Williams says he's declined those offers to pay for $1,300 million.

01:34Mr Williams says he's declined those offers to pay for $1,300 million.

01:36Mr Williams says he's declined those offers to pay for $1,300 million.

01:38Mr Williams says he's declined those offers to pay for $1,300 million.

01:40Mr Williams says he's declined those offers to pay for $1,300 million.

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