Complaints to independent umpire double in past year

Australia's dispute resolution scheme for financial services says it's receiving an unsustainable number of complaints about banks driven by a rise in scams. The banking industry says it's investing millions of dollars in scam prevention, but the complaints authority says the sector could do more to resolve issues. So, if you have been scammed what are your chances of getting your money back not from the scammers but from your bank?