Tesla was ordered to reimburse a customer after an arbitrator ruled the company failed to deliver its promised Full Self-Driving package, according to Electrek. Marc Dobin, a lawyer and longtime Tesla owner, purchased the $10,000 FSD add-on for his wife’s 2021 Model Y in hopes it would help with her declining mobility. Dobin found the feature unusable due to Tesla’s undisclosed “safety score” gatekeeping and the system’s need for constant driver supervision. Since 2016, Tesla has claimed that its vehicles have the hardware for unsupervised self-driving and has sold a Full Self-Driving package that is enabled via software updates. Tesla’s failure to retrofit older vehicles with newer hardware has left millions of owners without true autonomous capabilities, raising concerns about liability and customer dissatisfaction.
