Meta's WhatsApp is expanding its business suite by introducing voice call capabilities for large businesses, according to TechCrunch. This move enables the integration of AI-powered voice agents to enhance customer interactions. With over 200 million monthly users, WhatsApp Business is a key revenue source for Meta. WhatsApp is expanding voice capabilities to larger business accounts, allowing them to make and receive customer calls through its API in the coming weeks. The platform will also soon support voice messaging between businesses and customers. These updates enable companies to integrate AI-powered voice agents from startups like Vapi or ElevenLabs to manage customer service.
