C-suite overconfidence in AI could prove bad for business, says survey

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C-suite overconfidence in AI could prove bad for business, says survey  Many business leaders have “misplaced confidence” in the strength of their responsible AI practises, according to a new survey by EY.  READ MORE : http://www.euronews.com/2025/06/27/c-suite-overconfidence-in-ai-could-prove-bad-for-business-says-survey  Subscribe to our channel. Euronews is available on Dailymotion in 12 languages

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00:00We've seen a significant shift over the last year with obviously many more clients working on AI

00:07initiatives. But a year ago, the conversation was much more around use cases. So clients were

00:12looking at a specific process or a specific part of the business. And now AI is much more integrated

00:18pretty much in their approach to everything they do. Clients are looking at AI through a few angles.

00:23I mean, obviously, AI has driven a significant need to upskill the workforce. You need to have a

00:31workforce ready to embrace AI and to adopt AI and to leverage AI. And what we've seen is because AI is

00:39an evolving ecosystem as well, that companies are thinking through introducing a level of agility

00:47in their decision making to give them access and the capacity to take on what AI is going

00:53to bring our way over the next while. Without really completely knowing what the answer is,

01:00the level of agility is something that we're working very hard with our clients so they're ready

01:04to take on whatever the future brings.

01:12There seems to be a decent gap between C-suite expectations and understanding of what responsible

01:19AI and what the risk of AI is and what the customer and consumer's expectations are. We released our

01:26AI trusted survey a couple of weeks ago. And it was interesting to see that C-suites in general have

01:34a decent understanding or they're under the impression that they have a decent understanding of the

01:38implication and risk of AI. However, when you ask the consumers about whether they're comfortable with

01:44AI coverage being well understood and risk being highly mitigated, there's a disconnect there. One in five CEOs

01:53think that they have AI risk under control, while their C-suite, a third of their C-suite,

02:00think that they have AI risk under control. So the CEOs seem to be a bit less comfortable that AI risk is

02:08being fully undisputed and mitigated than their C-suite.

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