Customer Satisfaction and Referrals

Jake Claver

Are you looking for ways to increase customer satisfaction and referrals? In this video, we'll explore the strategies that will help you create a positive experience with your customers and encourage them to spread the word. We'll discuss how to build relationships, nurture loyalty, and capitalize on word-of-mouth advertising.   #entrepreneur #exitstrategy #businesscoach #businesstips #mergersandacquisitions #dealflow   🖥Digital Ascension Group - https://www.digitalfamilyoffice.io 🖥Join my Mastermind Community at https://mastermind.beyondbroke.com  📱Official social media📱 Twitter/X -   / beyond_broke   Instagram -   / jakeclaverqfop   LinkedIn -   / jacobclaver   TikTok -   / jakeclaverqfop   Medium -   / jake-claver   Substack - https://jakeclaver.substack.com/  📝Business inquiries 📝 info@beyondbroke.com  🚨***SEE DISCLAIMER BELOW***🚨 No information presented here on this channel or any platform listed above is financial, tax,, or legal advice. This content is for entertainment and educational purposes only. Always consult your financial advisor, CPA, or attorney before making any financial, tax, or legal decisions.

Transcript

00:00how many of your customers refer your business to other people if it's not a lot you need to work

00:14on that for one and also the best way to go about that is to ask for referrals from people so at

00:20some point in your sales process you need to implement that also you should have a customer

00:25service report that goes out and and pings people ideally it's a it's a third party that you've

00:30partnered with so that it doesn't come from you because then people can give you their honest

00:34feedback um i've got that service included in in my professional offering for when i work with

00:40people you kind of white label it and it sends out an email that comes from a third party so people

00:44will disclose you know how they really felt about your business and then you can go back and implement

00:48things that are going to make it better that's the whole point of that right like if somebody has

00:53a poor experience with your business uh the customer the customer is always right customer

00:57is not always right uh sometimes people are just having a bad day or have other things going on in

01:03their life but still you want to make sure that you're capturing that data right you want to know

01:07why people didn't buy if they didn't buy uh if you have somebody that put something in their cart

01:13i know you've i know you've had this right so you put something in your amazon cart you put something

01:18in another cart on a website and you don't you don't pull the trigger you you get distracted

01:22it goes off you get an email and it's got a discount code right and they're they're going to hit you

01:27because they want you to go ahead and pull the trigger on it and buy it it's the same way with

01:32this follow-up from the customer satisfaction uh you want to be aggregating that data you want to

01:37know that your customers will refer you and you want to ask for the referrals because when somebody

01:42refers you to their friend it's it's night and day you don't even have to pitch yourself right

01:48and that is the best way for your business to grow organically uh you you have six different types of

01:55marketing that you can do you know and we'll get into those on another video but the best way is

02:00organic growth and you want to make sure that you're monitoring that and and making sure that

02:05it's happening and the best way to do that is to have a cut a customer satisfaction report that goes

02:10out uh from what looks like a third party on on a regular basis

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