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Report
Airlines issue Heathrow third runway warning as they slam ‘quality of service’
National World - LocalTV
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20/03/2025
Airlines have raised concerns over Heathrow’s third runway plans as they believe its effectiveness as a hub airport is hampered by the way it is run.
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00:00
A recent survey has found many airlines that provide services to and from Heathrow Airport
00:09
have significant concerns over the airport's efficiency, and more than two out of three
00:15
airlines agreed that the airport's operation stifles their ability to increase investment.
00:21
In short, these are big concerns if the airport is going to get another runway.
00:28
Let me give you some numbers. Some 60% of respondents believe Heathrow's service levels
00:35
inside terminals are worse than at other major airports, with claims of long security lines,
00:42
baggage system failures and poor treatment of passengers, which restricts mobility. And
00:49
90% of respondents to a survey of 50 carriers which use the West London Airport agrees with
00:55
the assertion the airport's effectiveness is hampered by the way it is run. I might
01:02
add Heathrow is supposedly the world's most expensive airport for charges, with airlines
01:09
paying £1.1 billion more each year than if fees were in line with equivalent major European
01:16
airports. Of course, these charges are ultimately passed on to customers through airfares. These
01:24
concerns are now pushing airlines to question the effectiveness of any potential third runway
01:30
at Heathrow, as now sanctioned by the government as part of the Chancellor's growth plans,
01:37
with the intention of boosting not only the local economy, but also the national economy.
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