ਸੇਵਾ ਕੇਂਦਰਾਂ 'ਚ ਪੈਂਡਿੰਗ ਪਈਆਂ ਅਰਜ਼ੀਆਂ ਦੇ ਨਿਪਟਾਰੇ,  ਗੁਰੂ ਨਗਰੀ ਅੰਮ੍ਰਿਤਸਰ ਪੂਰੇ ਪੰਜਾਬ ਵਿੱਚ ਪਹਿਲੇ ਨੰਬਰ 'ਤੇ - video Dailymotion

ETVBHARAT

ਸੇਵਾ ਕੇਂਦਰਾਂ ਵਿੱਚ ਪਈਆਂ ਪੈਂਡਿੰਗ ਅਰਜ਼ੀਆਂ ਨੂੰ ਨਿਪਟਾਉਣ ਵਿੱਚ ਗੁਰੂ ਨਗਰੀ ਅੰਮ੍ਰਿਤਸਰ ਪੂਰੇ ਪੰਜਾਬ ਵਿੱਚ ਮੋਹਰੀ ।

Transcript

00:00How do you see the work that is going on?

00:03Actually, our district has the second-highest number of applications from the service centers in the whole state.

00:13For this reason, we have a few officers here.

00:19But despite that, I am very happy with the teamwork and rigorous review that is going on.

00:26Amrit sir has performed very well in delivering the most important citizen services.

00:34We are ensuring that we remain in this position.

00:39Because the first point of contact of the citizens is with the service centers.

00:52And the point is that when a citizen reaches the service center,

00:57we get seamless, transparent and timely service delivery.

01:04So we will definitely do that.

01:07When I came here and after that the elections happened,

01:12our position was very weak in the state.

01:16But now we have pulled up to the first position.

01:20We are trying to maintain this.

01:22Our employees are working day and night to ensure that citizens get their services on time.

01:32We also recognize them as Employees of the Month every month.

01:37We also assure everyone that we will not close the resolution of any grievance or citizen's delivery of service.

01:49So that the timelines can be met.

01:51But rather we are delivering those services.

01:54And in many cases, when we started our work,

02:02there were many cases of timely redressals.

02:05And there was a query again and again that our send-back cases should not increase.

02:08We also ensure that.

02:11If someone is sending back for no reason,

02:14we call that dealing hand every evening.

02:19If there is a genuine query, we resolve it.

02:22Otherwise, we also answer them if there is any harassment.

02:31Thankfully, our team has done a lot of work.

02:39In fact, we are amongst the lowest districts.

02:42Among the top 10 districts, we are among the lowest.

02:46And the cases of send-back are also very less.

02:51So mostly our citizen services are towards delivery rather than rejection or send-back.

02:58So we will ensure that we maintain this.

03:03I would like to thank all the employees and the entire team.

03:07Our DETC, especially Prince, has done a great job.

03:12We will continue to monitor this.

03:16And there are meetings at my level.

03:18But every day, the team of Governance Reform, DETC, reviews this every day.

03:26The pendency rate was very high 1.5-2 years ago.

03:30How did you get in touch with the Waqf-e-Jadid department?

03:33We have a WhatsApp group now.

03:37We can see all the pendencies of the citizens.

03:40And in fact, the Punjab government has also made a system

03:45that if there is a file movement, the citizen also knows where the file has reached.

03:50He also knows the SMS.

03:51So when the Punjab government has such an easy system,

03:55we ensure that our dealing hands do not get unnecessary papers or queries.

04:02We examine every query.

04:04We do not ask the citizen for information unnecessarily.

04:10The problem of red tape has been completely eliminated.

04:14In our WhatsApp group, we check every day

04:19to see who has more pendencies.

04:22We also call them.

04:24The head of the department, who has more pendencies consistently,

04:31we review at my level every Wednesday evening at 7 pm.

04:37The daily review is done at the level of AC grievances.

04:41The CM field officer reviews our Gur Simran Jeet Kaur PCS officer daily.

04:48Along with DETC prints.

04:50If there is a problem,

04:52because many times the service is related to many departments.

04:57From the login of Patwari Saheb,

05:02the CM has also reached the SDM through our Civil Surgeon.

05:08We do not just get it done from the login of Patwari Saheb.

05:13We look at the entire transaction.

05:15When the entire service is not delivered,

05:18we monitor it.

05:19We count it as a pendency.

05:21We do not congratulate anyone

05:23that one person has sent another chip from his card.

05:26That is not clearance of pendency.

05:28Pendency clearance is when the citizen is not satisfied

05:32that the service has been delivered on time.

05:34In some places, there are complaints

05:36that it happens everywhere.

05:39Like SDM or Patwari.

05:43In some places, the HDL officials

05:45who deal with the ID,

05:46they do some pending files.

05:48They have also issued some instructions

05:50that people should take action.

05:52But the ratio of our parked files has also reduced a lot.

05:55That is what I am feeling

05:57that our team has done a very good job.

05:59Because we did the whole review.

06:02Our sendbacks have not increased much.

06:04Now our parked files have reduced.

06:07Earlier, when we used a strategy,

06:11we used to think that the pendency

06:13has gone out of our hands.

06:15Actually, because we look at the whole system.

06:18Now, the number of people,

06:21the head of the office,

06:23the councillor,

06:25they have also been connected

06:27through this software.

06:29They have also started mapping.

06:31So, what has happened with this?

06:33The Punjab government has integrated IT

06:35in all of us.

06:37This means that any citizen can see

06:39at any time

06:41that which person's pendency is pending.

06:43So much transparency has come into the system.

06:47Sir, what is your name?

06:49What do you do?

06:50How much data do you have?

06:51How many applications do you have?

06:53Sir, my name is Prince Singh.

06:55I am a District Technical Editor

06:57from the Government Reforms Department.

07:01Approximately 4,555 files

07:04were required last year.

07:06Out of that, approximately

07:08345 files are pending.

07:10The remaining 3.7% has been disposed.

07:12The remaining 345 files

07:14are also ours.

07:16We are also getting them done.

07:18Apart from this,

07:20we are following the DC properly.

07:22We are getting meetings done

07:24daily in the evening.

07:27The files that are pending,

07:29have you issued any instructions

07:31regarding that?

07:33Is there any problem in the system?

07:35We are monitoring

07:37the proper handover of DC sir.

07:39We are having daily meetings.

07:41The person who lives in our village

07:43or at some level,

07:45we get him to meet

07:47in the camp of DC sir

07:49in the evening.

07:51DC sir himself

07:53personally ensures

07:55that there is no problem

07:57at the citizen level

07:59or at the official level.

08:01Our daily meetings

08:03are going on in this regard.

08:05How many applications

08:07are pending?

08:09We have 345 pending files.

08:11We are continuing

08:13the process.

08:15We are having daily meetings.

08:17DC sir personally reviews

08:19it daily.

08:21We are finishing it as soon as possible.

08:23Sir, we have been talking

08:25about this for the past 1.5-2 years.

08:27The rate was very high.

08:29Now, it has come down.

08:31Is there any restriction?

08:33Yes.

08:35We are following the DC sir's

08:37instructions.

08:39We are following the meetings,

08:41calls and follow-ups.

08:43We are giving him

08:45a report on everything.

08:47We are working

08:49under him.

08:51What is your name?

08:53My name is Anuradha.

08:55I came here to get my work

08:57registered.

08:59It was a very good job.

09:01It was very systematic.

09:03I am very thankful.

09:05Did you face any difficulty?

09:07No.

09:09I found it very

09:11systematic.

09:13I was afraid

09:15that it would take a long time

09:17and the expenses would be high.

09:19I got the token very easily.

09:21Sir attended me very well.

09:23I got the photographs.

09:25Overall, it was a good experience.

09:27My work is in process.

09:29Hopefully, it will be done.

ਸੇਵਾ ਕੇਂਦਰਾਂ 'ਚ ਪੈਂਡਿੰਗ ਪਈਆਂ ਅਰਜ਼ੀਆਂ ਦੇ ਨਿਪਟਾਰੇ, ਗੁਰੂ ਨਗਰੀ ਅੰਮ੍ਰਿਤਸਰ ਪੂਰੇ ਪੰਜਾਬ ਵਿੱਚ ਪਹਿਲੇ ਨੰਬਰ 'ਤੇ

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