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Starbucks reverses open-door policy: buy something or leave
Fortune
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1/16/2025
Starbucks customers will have to buy something to hang out or use the restroom.
Category
🤖
Tech
Transcript
Display full video transcript
00:00
You now have to buy something in order to hang out at Starbucks.
00:03
Starbucks is reversing a policy that lets everyone into their stores regardless if they buy something.
00:08
The new code of conduct warns that violators will be asked to leave and says the store may
00:12
call law enforcement if necessary. The coffee chain said employees would receive training
00:16
on enforcing the new policy. A Starbucks spokesperson said the new set of rules are
00:20
designed to help prioritize paying customers. This is part of new CEO Brian Nichols' plan
00:25
to reinvigorate the company's sagging sales.
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