Big Action on ARY News: Report Open Manholes to Helpline 1339, Says Murtaza Wahab

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00:00Let's start with the news that we talked about in detail in our program yesterday.

00:04A strange situation in the city of Karachi, where the gates of the gutters are open and children are falling and dying.

00:11And there have been one, two, three, four, hundreds of such incidents and a strange situation is going on.

00:16Yesterday we tried to have a conversation in front of it, instead of just running a series of statements,

00:23in which there is a solution to it, that this is a shameful problem, a regrettable problem.

00:28There must be a solution to this problem.

00:33And we also promised to follow up on this issue.

00:36Mayor of Karachi is also with us, Mr. Murtaza Wahab.

00:39He listened to the entire conversation in detail and gave answers.

00:42And when we talked about a precise solution, this was a part of our conversation, which you will see.

00:49Let me show you.

00:50It is possible that there is a helpline, a number, that the citizens of Karachi,

00:54where you see a gutter lid open, WhatsApp this number,

00:58and in 24 hours, in 48 hours, this gutter lid will be closed.

01:01Is this possible, Mr. Murtaza Wahab?

01:02Can we get such a number in the next week? Is this possible?

01:05This can definitely be worked on.

01:07I will do this to you one day.

01:09Wasim, if you take out time, I will take you to my plant, where we are making this lid ourselves.

01:15So we have that supply available.

01:17We have a helpline number. Let me intact the whole system.

01:21Inshallah, I will sit with you on this issue in a week.

01:24We will launch that thing. I stand committed on this.

01:27We will definitely follow up on this in a week.

01:30We will talk about it. We will also talk about its solution.

01:33Inshallah, we will try to contribute in a very limited capacity.

01:40As a result, if even one life is saved,

01:42then I think Inshallah Allah will reward it.

01:46Whatever is included in it.

01:47But this is a positive progress.

01:51It was a matter of a week, but from yesterday night till now,

01:56I have been in contact with the Mayor of Karachi and his work.

01:59And that line has been made intact within 24 hours.

02:06We have given the trouble to the Mayor of Karachi, Mr. Murtaza Wahab.

02:09He is with us on the telephone line.

02:11So that he can tell us the details.

02:13If you are watching this, then you should also note this.

02:16The residents of Karachi should also note this.

02:18You should also act on this.

02:20You tell us, tell them,

02:22how effective this matter is proving or not.

02:25And you can expect from us,

02:26that if this matter is proving effective,

02:28then we have the capacity to sit on this platform

02:30and openly praise this action.

02:32And we will talk about the future.

02:34And if the matter does not improve,

02:35then within the limits of decency,

02:37we will criticize in a few words.

02:39Mr. Murtaza Wahab is with us. Assalamualaikum.

02:42Waalaikumussalam.

02:43Thank you very much for your time.

02:45And thank you very much for this too.

02:47Yesterday when we spoke,

02:48you and I spoke for a week.

02:50But in one day, you have channelized this.

02:54So please tell us,

02:55what is the telephone number,

02:56on which if the residents of Karachi see,

02:58what can they tell?

02:59And what action is taken on this?

03:01Please tell us briefly.

03:02Yes, thank you very much, Wasim.

03:05We have issued a helpline number.

03:08The details of the number are 1334.

03:12Right.

03:131334.

03:14If a citizen has a complaint

03:17about not having a manhole cover,

03:21he can file his complaint on this number 24x7.

03:26And it will come to us in our computer record.

03:30And after that,

03:31our team will go to the authorities

03:34and install the cover there.

03:37And on a daily basis,

03:39I will monitor the details myself.

03:43My staff will also monitor it,

03:45so that we know,

03:46where such complaints are being made,

03:49how long it is being resolved.

03:52The second thing, Wasim bhai,

03:54the request I made to you yesterday,

03:56that the issue is not of the supply of manhole covers,

04:00because now we are manufacturing it ourselves,

04:02and we are manufacturing it of good quality.

04:05So today I went through its plant myself,

04:08how much production we have there,

04:12do we have an existing supply available.

04:15So that too,

04:16I will keep telling you,

04:18that we have an existing quantity available.

04:21The complaints that keep coming,

04:23God willing,

04:24we will continue to resolve them.

04:26But once again,

04:27I will emphasize this point,

04:29that installing a manhole cover is an issue.

04:32Its maintenance is an issue.

04:34The person who does mischief with it,

04:36or steals it,

04:37the action against him is an issue.

04:39This is absolutely right,

04:41that even if these manholes are covered,

04:44but at the same rate,

04:45or even at a slower rate,

04:46even if there is theft,

04:47then this exercise is useless,

04:48that you have to install 100,

04:49and still there is theft.

04:50So stopping it is equally,

04:51in fact, perhaps more important.

04:53Otherwise, this is a foolish exercise.

04:55And God willing,

04:56we will continue to talk about this,

04:58and we will also talk to the relevant department people.

05:00But obviously,

05:01installing it is also very important.

05:02So you say that it will be done,

05:03and have you made a time frame in your mind,

05:06that if a complaint comes,

05:07then within 48 hours,

05:08or 72 hours,

05:09or 48 hours,

05:10how soon can it be covered?

05:12Okay, I will tell you,

05:15Vasi,

05:16that at this time,

05:18the existing supply that we have available,

05:21the manhole covers that we have,

05:24that is 4200.

05:26Okay.

05:27So for this,

05:28we need to buy from many markets,

05:31that it will not take time to make it.

05:34So we can start the process of installing it immediately.

05:38And the complaints that will come,

05:40we will continue to address them.

05:43I have instructed the Water Board Exeunt,

05:46that this needs to be done immediately.

05:49So preferably,

05:50we will try to do this within 24 hours.

05:53But it will depend on how many complaints come.

05:58Because naturally,

05:59the more complaints come,

06:00because of that,

06:01there will be a decrease in speed.

06:03But our effort will be that,

06:05as soon as possible,

06:07it should be addressed.

06:09And as I requested you,

06:11that I will get a daily chart,

06:13that how many complaints have been registered daily,

06:18and how many of those complaints

06:21have been addressed in how long.

06:23And I will get a picture of it,

06:25that even after the push,

06:27they will tell me the situation.

06:29Absolutely right.

06:30And one last thing,

06:32because we have made a couple of calls,

06:36and viewers will call,

06:38they are watching the program,

06:40they will give their feedback,

06:41and we will tell them on television as well,

06:44that at times,

06:45it gets a little bit difficult for the citizen,

06:48that he can tell exactly,

06:50because the details,

06:51at times,

06:52they are asking on the helpline,

06:53that is fine in its place,

06:54but if it can be made easier,

06:55that what is the street number,

06:56what is the plot number,

06:57now a common citizen,

06:58at times,

06:59knows the details,

07:00at times,

07:01he doesn't even know.

07:02So if it can be made a little easier,

07:03if it can be made easier,

07:04that is one.

07:05And secondly,

07:06if there is a need to push it,

07:07even if there is a bug,

07:08then only one thing can be done immediately,

07:09that a temporary barrier should be built around it.

07:11So,

07:12these are two suggestions,

07:13if you can see it.

07:14This,

07:15this,

07:16this,

07:17this is a good point,

07:18I would like to make two requests.

07:19Yes.

07:20One thing is that,

07:21we are not just depending on the citizens,

07:23our own staff,

07:25our fundamen,

07:27or our exeans,

07:29I have instructed those exeans,

07:31that they themselves will go into the field,

07:32and they will see,

07:33wherever there is such a problem,

07:35they will address it.

07:36Okay.

07:37The second way is,

07:38your elected councillor there,

07:40the elected UC chairman,

07:42he also has the right,

07:43that where he sees such a loss,

07:46where he sees such a problem,

07:48then either he can use his resources,

07:51he can put a manhole cover,

07:52and if he does not use his resources,

07:54then he can approach the water board,

07:56exactly,

07:57he can guide them,

07:58that at this place,

08:01noted,

08:02okay,

08:03you have voiced it,

08:04but,

08:05yes, yes,

08:06I would like to make a request.

08:07Yes, go ahead.

08:08Waseem, sometimes it happens with us,

08:09and this is a social issue of ours,

08:11that sometimes we,

08:12for fun,

08:13yes,

08:14for fun,

08:15we also complain,

08:16and in the end,

08:17it has nothing to do with the reality.

08:19I think,

08:20that the resources,

08:21are the property of the people.

08:22Right.

08:23So,

08:24the wrong use of those resources,

08:25should not be done.

08:26So,

08:27if such crime calls will come,

08:28or wrong complaints will come,

08:29then in the end,

08:30the citizens will also suffer a loss.

08:32So,

08:33I will request the citizens,

08:34to show the responsibility in this,

08:36and I,

08:37Inshallah,

08:38on behalf of my municipality team,

08:41will make sure that,

08:43Inshallah,

08:44there will be no negligence in this,

08:47and we will try as much as possible,

08:49to respond as soon as possible,

08:52Inshallah.

08:53Inshallah.

08:54We are with you.

08:55Thank you very much.

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