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How to avoid getting scammed online this Christmas - An expert explains
National World - LocalTV
Follow
05/12/2024
Cyber criminals are using increasingly sophisticated methods to deceive customers with a fourfold increase in scams being reported in recent months.
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00:00
Yeah.
00:01
During the festive period, we're seeing a fourfold increase in the amount of phishing
00:05
scams.
00:06
So in the last year alone, we've taken down over 14,000 websites, scam websites, and we're
00:11
expecting this to increase significantly during this time.
00:15
What are some of the more sophisticated techniques criminals are using to deceive online shoppers
00:19
this year?
00:20
So a lot of these tactics kind of have evolved over the years, mainly with the use of modern
00:25
technology and AI.
00:27
We're seeing that the remit and the span of these scam messages are increasing.
00:32
But the guidance remains the same.
00:34
We're seeing the same kind of three things to look out for, although they're getting
00:39
more sophisticated.
00:40
So the first one is personalization.
00:44
So although the scam messages are evolving, they don't know who you are.
00:48
So most of the scam messages don't have your name.
00:51
So there's lack of personalization.
00:53
The second is language.
00:55
There's a sense of urgency in most scam messages, and there's a call to action from you.
01:00
So that's another watch out for.
01:03
Most of them still have really poor grammar and formatting.
01:07
The last, which is the most important one, is links.
01:10
If there's a link that is taking you to another website to input your information, look out
01:15
for them, putting your email address with password, bank account detail.
01:21
That's how they get to you, and that's how you lose your personal information.
01:24
With a fourfold increase in scam incidents, how are you supporting victims of these scams
01:30
and what recourse do people have, please?
01:32
So the first thing we're doing is we're trying to take down these websites.
01:36
So in the last six months, we've had 30,000 customers and the general public write to
01:40
us about scam messages.
01:42
We use that in order to take down websites.
01:45
So we've taken down over 14,000 of these malicious websites.
01:49
We work very closely with the UK government's National Cyber Security Centre because we
01:54
share the vision of making UK the safest place to work and do business.
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