Transport Canberra sending out software updates to fix new transport system bug

ABC NEWS (Australia)

Transport Canberra is hoping software updates sent out this afternoon will fix bugs with the new MyWay+ system. Bus drivers and public transport advocates say problems with the system were identified during the testing but weren't fixed.

Transcript

00:00Travellers saw it coming.

00:04We saw the issues in the system. Our members saw the issues in the system.

00:07We reported it, we were told it would be fixed, and it wasn't.

00:10So did bus drivers.

00:12Things like the system not recognising when they're at a bus stop.

00:16But Transport Canberra thought they were good to go.

00:19We believed that the system was ready.

00:21The Public Transport Association wasn't involved in the official six-week testing period,

00:26but says the problems were obvious.

00:28When you get on two buses a day for multiple weeks,

00:31and the same issues are arising week in, week out, day in, day out,

00:34you're realising these issues aren't being addressed.

00:37The government says the proof of the pudding needed to be in the eating.

00:41Well, there's clearly teething issues with the rollout of MyWay Plus,

00:45and it's only when you have 40,000 people using the new system

00:50that we have identified some of those issues.

00:54Transport Canberra says they've got 68 of the 70 light rail validators working,

00:58tweaks to bus technology should fix problems with tapping on and off,

01:02and an update to the app will fix QR code tickets.

01:05That'll go out this afternoon, this evening,

01:07and so we're hoping to monitor that in the morning,

01:09and hope that addresses the problem.

01:11The Canberra Liberals want an inquiry into the procurement of the $70 million system.

01:15There are commercial and confidence arrangements within those procurements

01:19that would make it difficult, I think, for an inquiry to overcome.

01:23It's not to say it would be impossible.

01:25The Greens will take that idea to the party room,

01:27while the two Independents will wait for the motion to be tabled.

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